Johor, Malaysia · On-site
Role Summary This Job Profile is not validated by Subject Matter Experts yet. Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applicatio…
Skills: Team Leadership, Customer Service, Account Management, Fault Diagnosis, CRM Data Management
Bogota, RAP (Especial) Central, Colombia · On-site
Te estamos buscando! En Scania Colombia, multinacional líder en soluciones de transporte sostenible, buscamos un(a) Asesor(a) de Servicio para garantizar una excelente atención al cliente, coordinar los procesos del tall…
Skills: Customer Service, Workshop Coordination, Automotive Mechanics, Logistics Support, Microsoft Excel
Lages, Santa Catarina, Brazil · On-site
Buscamos uma pessoa para atuar como Auxiliar Mecanico na filial Cavese Lages, concessionária Scania. PRINCIPAIS DESAFIOS: • Separar ferramentas para o mecânico executar o serviço; • Retirar peças no estoque para aplicaçã…
Skills: Tool Organization, Parts Retrieval, Equipment Maintenance, Equipment Installation, Customer Service
Ishøj Municipality, Capital Region of Denmark, Denmark · On-site
Kunne du tænke dig at blive en del af holdet i Scanias reservedelsafdeling i Ishøj, så søger vi lige nu en ny god kollega til vores travle team med tiltrædelsesdato hurtigst muligt. Jobbet er en fuldtidsstilling. Opgaver…
Skills: Goods Receiving, Warehouse Maintenance, Forklift Operation, Inventory Management, English Communication
Perímetro Urbano Barranquilla, Atlántico, Colombia · On-site
Asesor(a) de Servicio – Barranquilla En Scania Colombia, multinacional líder en soluciones de transporte sostenible, buscamos un(a) Asesor(a) de Servicio para garantizar una excelente atención al cliente, coordinar los p…
Skills: Customer Service, Workshop Coordination, Logistics, Inventory Management, Warehouse Administration
Říčany, Central Bohemia, Czechia · On-site
O společnosti Scania Společnost Scania je předním světovým poskytovatelem přepravních řešení. Společně s našimi partnery a zákazníky podporujeme posun směrem k udržitelnému přepravnímu systému. Scania je předním světovým…
Skills: Customer Communication, Workshop Planning, Order Coordination, Administrative Management, Invoicing
Johor, Malaysia · On-site
Role Summary This Job Profile is not validated by Subject Matter Experts yet. Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applicatio…
Skills: Team Leadership, Customer Relationship Management, Technical Service Management, Fault Diagnosis, Operational Compliance
Lages, Santa Catarina, Brazil · On-site
Buscamos uma pessoa para atuar como Auxiliar Mecanico na filial Cavese Lages, concessionária Scania. PRINCIPAIS DESAFIOS: • Separar ferramentas para o mecânico executar o serviço; • Retirar peças no estoque para aplicaçã…
Skills: Tool Organization, Parts Retrieval, Equipment Maintenance, Technical Assistance, Workshop Cleaning
Laverton North, Victoria, Australia · On-site
$38/hr–$52/hr
Role Summary Join Scania! We're hiring HV Technicians to join our high-performing team in Laverton. Monthly bonus, quality diagnostics, re-builds, service & repairs on Scania products Job Responsibilities Life at Scania …
Skills: Heavy Vehicle Diagnostics, Engine Rebuilds, Vehicle Servicing, Vehicle Repairs, Problem Solving
Říčany, Central Bohemia, Czechia · On-site
About Scania Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. Scania is a world-leading provider of tran…
Skills: Customer Relationship Management, Workshop Planning, Service Administration, Invoicing, Technical Troubleshooting
Ishøj Municipality, Capital Region of Denmark, Denmark · On-site
Kunne du tænke dig at blive en del af holdet i Scanias reservedelsafdeling i Ishøj, så søger vi lige nu en ny god kollega til vores travle team med tiltrædelsesdato hurtigst muligt. Jobbet er en fuldtidsstilling. Opgaver…
Skills: Goods Receiving, Warehouse Maintenance, Forklift Operation, Inventory Management, English Communication
Hull, England, United Kingdom · On-site
Customer Service Advisor – Hull Working Hours: Monday - Friday 10:00 - 14:00 (20 hours per week) Salary from £27,295 based on 40 hours (pro rata for 20 hours) plus an excellent benefits package, including: • In-house tra…
Skills: Customer Relationship Management, Administrative Tasks, Scheduling, Invoicing, Coordination
Ishøj Municipality, Capital Region of Denmark, Denmark · On-site
Kunne du tænke dig at blive en del af holdet i Scanias reservedelsafdeling i Ishøj, så søger vi lige nu en ny god kollega til vores travle team med tiltrædelsesdato hurtigst muligt. Jobbet er en fuldtidsstilling. Opgaver…
Skills: Goods Receiving, Warehouse Maintenance, Forklift Operation, Inventory Management, English Communication
Luna, Romania · On-site
Role Summary Reprezentanta Scania Cluj, angajeaza mecanic, electromecanic, electrician autocamioane. Job Responsibilities Candidatul ideal: Cerinte: Calificare/atestat profesional sau diploma in domeniu; Cunostiinte de d…
Skills: Truck mechanics, Electromechanics, Truck electrical systems, Diagnostics, Vehicle maintenance
Oradea, Romania · On-site
Service Advisor - Oradea DRIVE your career with SCANIA!︂ Do you want to make sustainable change happen for real? We are currently undergoing an exciting transformation from a traditional truck manufacturer to a provider …
Skills: Customer service, Technical support, Administrative support, MS Office, Communication
Chrášťany, Central Bohemia, Czechia · On-site
Role Summary Baví vás administrativa, práce s daty a chcete být důležitou součástí obchodního týmu? Do našeho týmu Scania Bus & Coach hledáme kolegu nebo kolegyni, který/á bude pravou rukou obchodního manažera. Čeká vás …
Skills: Administrative support, Data management, Reporting, Public procurement coordination, MS Office
Chrášťany, Central Bohemia, Czechia · On-site
Role Summary Are you passionate about administration, data management, and supporting a successful sales team? We're looking for a new colleague to join our Scania Bus & Coach team as the right hand of our Sales Manager.…
Skills: Administrative support, Data management, Sales administration, Public procurement, Microsoft Office
New Taipei, Taiwan · On-site
Role Summary Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintain…
Skills: Technical troubleshooting, Equipment installation, Preventive maintenance, Customer relationship management, Product demonstration
Luna, Romania · On-site
Service Advisor - Cluj DRIVE your career with SCANIA!︂ Do you want to make sustainable change happen for real? We are currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of…
Skills: Customer service, Technical support, Communication, Problem solving, MS Office
Boston, England, United Kingdom · On-site
Job Title: Sales Administrator – Scania East Region Location: can be based from any East Region Branches (Sheffield, Lincoln, Hull, Boston or Spalding) Hours: Monday – Friday 09:00 – 17:00 Salary: from £27,500 plus an ex…
Skills: Customer service, Administrative support, Communication, Organization, Purchase order processing
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Oversees a team of technical service representatives to provide high-quality customer support and resolve complex technical queries. Manages key customer relationships and ensures operational compliance with organizational policies and regulatory codes.
Requires specialized technical or scientific knowledge to handle complex product applications and fault isolation. Candidates must be able to lead a team, manage CRM data, and maintain professional internal and external relationships.
Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries.
Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.
Scania is een toonaangevende producent van bedrijfsauto's, bussen en industrie- en scheepsmotoren. De fabriek in Zwolle is de grootste Scaniafabriek ter wereld. Voor meer informatie www.scania.nl
Offices: Spinveld 57, Breda, Noord-Brabant 4815 HV, NL
View all jobs at Scania NederlandScania is een toonaangevende producent van bedrijfsauto's, bussen en industrie- en scheepsmotoren. De fabriek in Zwolle is de grootste Scaniafabriek ter wereld. Voor meer informatie www.scania.nl
Offices: Spinveld 57, Breda, Noord-Brabant 4815 HV, NL
View all jobs at Scania Nederland