Discovery Health Pre-authorisation Service Consultant About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who und…
Skills: Customer service, Clinical knowledge, Anatomy, Physiology, Time management
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Provides advice on a specific range of products to a specific allocated …
Skills: Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding
Store Manager - Typo The Pavillion Shopping Centre
Durban, KwaZulu-Natal, South Africa · On-site
Senior
Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we're looking for a Store Manager who can turn big ideas into even bigger realities. We …
Skills: Store Management, Team Leadership, Customer Experience, Performance Management, Staff Coaching
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose As a Business Partner at TIH Advisory, you will play a cruc…
JOINT MEDICAL HOLDINGS PROPRIETARY LIMITED Registration No. 2011/010448/07 VACANCY: JOINT MEDICAL HOLDINGS DIVISION: DURDOC HOSPITAL -RECEPTION JOB TITLE: ADMISSIONS CLERK x1 PURPOSE OF POSITION The incumbent will be res…
Skills: Patient Admissions, Medical Aid Pre-authorizations, Cash Handling, Delta 9 System, Switchboard Operation
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. NQF Level 4 or 5 - Higher, Advance or Occupational Certificate or equivalentAppropriate …
Skills: Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding
Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s m…
Skills: Sales, Relationship Management, Customer Service, Negotiation, Problem Solving
takealot.com, a leading South African online retailer, is looking for a highly talented Catalogue Data Assistant [Fixed Term Contract] to join our team in Durban. We are a young, dynamic, hyper growth company looking for…
Skills: CatAdmin, Data Entry, Microsoft Excel, Google Sheets, Web Research
Sales Assistant - Typo The Pavillion Shopping Centre
Durban, KwaZulu-Natal, South Africa · On-site
Entry level
From Australia to the World: Typo's Next Chapter Needs You! ✈️ Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we're looking for Sales A…
Skills: Customer Service, Visual Merchandising, Sales, Brand Ambassadorship, Team Collaboration
Hanes Brands Australasia
PT Sales Assistant | BRAS N THINGS | Pavillion
Durban, KwaZulu-Natal, South Africa · On-site
Entry level
Be In Good Company Good People – Join our team where we empower women to confidently be themselves, feel uplifted, included & empowered Learn & Grow – Structured training & development programs for all employ…
Skills: Customer Service, Retail Sales, Communication Skills, Initiative, Flexibility
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to…
Skills: Windows 10/11, MacOS, Windows Server, SonicWall Firewalls, Datto Networking
Job Description To provide an exceptional experience to private clients focused on foundational wealth creation, accumulation, and protection strategies. Enhance client engagement and loyalty by applying contextual Money…
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Job Description To support the proactive management of affluent client portfolio by partnering with Private Bankers to deliver insightful analysis, conduct research, and ensure seamless execution of sales and service act…
Job Description To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additi…
Important Note: This role is strictly an on-site position based permanently at our corporate facility in Umhlanga, South Africa. Remote or hybrid options are not available. Accelerate Your Career on the Coast! Join Our G…
Skills: German Fluency, English Fluency, Customer Support, Omnichannel Support, Digital Literacy
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Inbound or outbound policy sales, based on leads and campai…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, professional certificate
Posted 21d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The consultant will provide world-class service to health members and providers by resolving queries primarily via telephone. They are responsible for managing in-hospital admission risks by applying clinical knowledge and accurate funding protocols.
Requirements
Candidates must possess a Matric certificate and a South African accredited clinical qualification. At least 6 months of experience in a customer service or clinical environment is required.
Full job description
Discovery Health
Pre-authorisation Service Consultant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
What is a Talent Pool?
In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
What does this mean for you?
It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.
You will remain as an active candidate on our database and we will update you on progress on a monthly basis.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
Confirming benefits according to set protocols and funding rules
Accurately obtaining and capturing information to confirm correct funding
Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Achieving and exceeding key performance metrics relating to service delivery
Keeping abreast of continuous process, product updates and digital tools
Dealing with multiple interactions
Consistently utilizing all servicing tools available
Competencies and Skills
Behavioural Competencies
Following instruction and procedures (Self-development)
Analysing (Managing Complexity)
Learning and Researching (Nimble Learning)
Presenting and communicating information (Communicating effectively)
Delivering results and meeting customer expectations (Customer focus)
Deciding and initiating action (Decision Quality)
Working with people (Collaborating)
Writing and reporting (Communicating effectively)
Knowledge
Anatomy and Physiology
Skills
Time Management
Verbal and written communication
Working under pressure
Personal Attribute and Skills:
Customer Centric
Education and Experience
Education:
Matric
South African accredited Clinical Qualification
Experience
At least 6 months working experience in a customer services or clinical environment
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
How many Customer Service & Support jobs are open in Durban, South Africa right now?
There are currently 110 open customer service & support positions in Durban, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Durban, South Africa?
Companies currently hiring include Old Mutual South Africa, FirstRand Bank India, The Estée Lauder Companies Inc., Leroy Merlin, Joint Medical Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Durban, South Africa?
Yes — 5 of the 110 open customer service & support positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Durban, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.