Denver, Colorado, United States · Hybrid
$80k–$98k/yr
Position:Quality Engineer II Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Ar…
Skills: Quality Management, Data Analysis, Root Cause Analysis, Corrective Actions, Preventive Actions
Denver, Colorado, United States · On-site
$16/hr–$26/hr
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Denver, Colorado, United States · On-site
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with custome…
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
$21/hr–$22/hr
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Arapahoe County, Colorado, United States · On-site
$45k–$76k/yr
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Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Denver, Colorado, United States · Hybrid
$54k–$75k/yr
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
$38k–$50k/yr
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Denver, Colorado, United States · On-site
$75k–$158k/yr
Job Title: Mission Operation Engineer Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Tra…
Skills: Tier I Help Desk Support, Technical Troubleshooting, User Training, Software Demonstration, Software Testing
Denver, Colorado, United States · On-site
$45k–$76k/yr
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Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Denver, Colorado, United States · On-site
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are yo…
Skills: Phlebotomy, Customer Service, Verbal Communication, Microsoft Office, Blood Collection
Denver, Colorado, United States · On-site
$27/hr–$36/hr
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Denver, Colorado, United States · On-site
$17/hr–$22/hr
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Denver, Colorado, United States · On-site
$4k–$10k/mo
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Denver, Colorado, United States · On-site
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Denver, Colorado, United States · On-site
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Skills: General Cleaning Principles, Cleaning Product Usage, Cleaning Equipment Operation, Verbal Communication, Written Communication
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The Quality Engineer II supports the Customer Health Management program, ensuring quality oversight and resolution of quality issues. This role involves data analytics, process review, and structured problem solving to enhance customer experience.
Candidates should have a bachelor's degree and 5-8 years of related experience, with strong skills in stakeholder management and problem-solving. Knowledge of quality methodologies and tools, as well as ISO standards, is essential.
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
The Quality Engineer II (QE II) supports Arrow Intelligent Solutions (AIS) Global Operations across North America and EMEA, as applicable. This is a cross‑functional, customer‑facing role focused on Customer Health program execution, quality issue resolution, and continuous improvement.
The QE II partners with Sales, Integration Operations, internal process owners, and customers to improve performance and ensure a positive end‑to‑end customer experience. The role provides an independent quality perspective through data analytics, process review, and structured problem solving.
This position supports customer complaint investigations, drives root cause analysis, and leads corrective and preventive actions (CAPA). QE II also supports Quality Management System (QMS) compliance and may participate in internal, customer, and registrar audits.
A strong customer excellence mindset and effective collaboration across global teams are essential.
What You Will Be Doing:
Provide quality oversight for the Customer Health Management program, ensuring Voice of the Customer feedback is understood, metrics are established, and performance is monitored.
Own quality oversight for assigned customers, including KPI monitoring, facilitation of root cause and corrective action activities, and management of “return‑to‑green” recovery plans.
Lead and monitor cross‑functional resolution of quality issues involving Sales Operations, Integration Operations, and customers.
Create and manage corrective action reports using 8D methodology; lead implementation and effectiveness verification of corrective and preventive actions using tools such as 5‑Why and Fishbone analysis.
Analyze end‑to‑end order process trends to reduce Field Quality Reports (FQRs) and customer complaints through data‑driven root cause analysis.
Interface with internal and external customers, including Integration Centers, production facilities, and warehouse distribution teams, ensuring timely investigation and resolution of quality issues.
Partner with Supplier Quality to drive improvements, including initiation and follow‑up of Supplier Corrective Action Requests (SCARs).
Support and improve ISO‑aligned QMS compliance, including participation in internal, customer, and registrar audits.
Drive progress toward strategic business and quality KPIs (e.g., FQR reduction, DPM improvement).
Support onboarding of new customers, including risk management and development of project‑specific processes and documentation to meet customer‑specific requirements.
What We Are Looking For:
Bachelor’s degree (4‑year) with 5–8 years of related experience.
Experience working directly with customers and internal stakeholders to manage requirements and drive positive customer outcomes.
Strong stakeholder management, communication, and collaboration skills across multidisciplinary and global teams.
Demonstrated expertise in problem solving and root cause analysis, including development of effective corrective and preventive actions.
Working knowledge of quality methodologies and tools, including CAPA/8D, Lean/Six Sigma, DMAIC, process mapping, control plans, and data analysis.
Experience with risk evaluation and mitigation, including application of PFMEA methodology.
Proficient knowledge of ISO 9001, including experience writing procedures and/or work instructions.
Preferred Qualifications:
Knowledge of ISO 13485 and medical regulations (advantage).
Auditing experience and/or Lead Auditor certification.
ASQ Quality Engineer (QE) certification and/or Lean/Six Sigma certification (preferred).
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Work Arrangement:
This position is hybrid (3 days in office) from our Centennial, CO. office.
May require occasional travel.
Apply today!
#LI-ME1
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Five Years Out
Arrow Electronics (NYSE:ARW) guides innovation forward for thousands of leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that help improve business and daily life. Our broad portfolio that spans the entire technology landscape, helps customers design, distribute and deploy forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at arrow.com. Are you thinking Five Years Out? Join us at careers.arrow.com.
Offices: 9201 East Dry Creek Road, Centennial, Colorado 80112, US · Frankfurter Straße 211, Neu-Isenburg, Hesse 63263, DE
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