Relevant platform: ServiceNow 2+ or more, having good exposure in other Service Management or customer service platforms can be an excellent add on This will suit a ServiceNow Pre-Sales Consultant with solid Delivery and…
Skills: ServiceNow, Pre-Sales, Solution Design, Tender Management, Proof Of Concept
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Full-time
professional certificate
Posted 90d ago
~40 hrs/week
Responsibilities
Lead complex ServiceNow opportunities and tenders by designing solutions and creating compelling sales proposals. Act as a Subject Matter Expert to bridge the gap between sales and delivery, ensuring a smooth transition for the client.
Requirements
Requires 5+ years of experience with a strong background in ServiceNow implementation and pre-sales environments. ServiceNow certifications and a proven track record of winning new business are highly advantageous.
Full job description
Relevant platform: ServiceNow 2+ or more, having good exposure in other Service Management or customer service platforms can be an excellent add on
This will suit a ServiceNow Pre-Sales Consultant with solid Delivery and Pre-Sales skills.
You will lead complex opportunities and tenders as well as direct customer opportunities, maximizing profitability while controlling the solution integrity.
Responsibilities will include qualification of opportunities, solution design, project and support estimates, customer presentations, building relevant demos and proof of concepts, providing ServiceNow SME knowledge to the delivery practice, answering tender responses and creating supporting proposals.
The role holder will possess proven Pre-Sales skills whilst working closely with the sales team on existing opportunities and will be used to inputting into the complete sales life cycle.
Responsibilities:
Client facing - determine their technical and business requirements ensuring that all necessary information is collated prior to producing a solution.
Produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using ServiceNow
Assume responsibility for running a solution bid team, where relevant Interfacing with the implementation / project team, articulating customer requirements, to ensure a smooth transition from Sale to Deliver
Ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge
Requirements
Worked in bid and pre sales environments with experience of large scale ServiceNow bids
ServiceNow accreditations and certifications advantageous
Experience of supporting a sales team to win new business in new and existing accounts
Strong knowledge and understanding of the ServiceNow platform
ServiceNowPre-SalesFunctional ConsultantSolution ArchitectureTendersProof Of ConceptSMEBid ManagementIT ServicesService ManagementCustomer Service ManagementImplementationConsultingSales Life CycleTechnical Requirements
About Aelum Consulting - ServiceNow Premier Partner
ServiceNow Premier Partner with a proven track record in implementing and managing ServiceNow with unmatched agility.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2016
Headquarters
Jaipur, Rajasthan
LinkedIn followers
38,997
Aelum Consulting is a ServiceNow Premier Partner with over 10+ years of experience in providing end-to-end solutions around Process Consulting and ServiceNow Implementation. We are committed to entitling clients to reimagine and transform their business with ServiceNow.
We put ServiceNow at the heart of your business as we believe this is where the difference is made. We help enterprises unlock their business potential via digitization and automation with ServiceNow.
Our Major ServiceNow Capabilities are:
ServiceNow Consultation
ITSM Process Consultation
ServiceNow Implementation
ServiceNow Upgrade
IT Service Management
IT Business Management
IT Operation Management
Customer Service Management
IT Asset Management
HR Service Delivery
Apart from offering top-class ServiceNow Implementation Services, we provide RoadMapping to strategically guide our clients to take full advantage of ServiceNow capabilities. We do understand the challenges our clients have faced in their business operations. Therefore, our objective is to boost workforce productivity in organizations by implementing ServiceNow solutions that provide great experiences with intelligent workflows. We also provide post-implementation support by enabling our customers to continually measure and improve performance.
Our team of ServiceNow experts carefully understand your business requirements and perform a detailed roadmapping to recommend the best-suited IT solution for your business objectives. Our goal is simple: help our customers deliver exceptional service through the power of ServiceNow. With over 40+ Global ServiceNow Implementations and still counting, Aelum Consulting is here to care about your business.
Our Developers, Consultants, and Project Managers are here to skyrocket your business with the power of NowPlatform? Contact us today to get the support from more than 180+ experts, who know ServiceNow like the back of their hands and are eager to guide you through its endless possibilities.
How many Customer Service & Support jobs are open in Delhi, India right now?
There are currently 21 open customer service & support positions in Delhi, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Delhi, India?
Companies currently hiring include Kotak Mahindra Bank, Tide, Aelum Consulting - ServiceNow Premier Partner, BCD Travel, Homeward, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Delhi, India?
Yes — 6 of the 21 open customer service & support positions offer remote or hybrid work (4 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Delhi, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.