Lead a Team That Makes a Difference Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 17,000 people…
Skills: Contact Centre Operations, People Management, Data Analysis, Sales Strategy, Performance Management
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected adm…
Skills: Telugu Proficiency, English Proficiency, Customer Support, Customer Satisfaction Metrics, Social Media Management
Tele-Sales Specialist (Business Finance Specialist) - Business Loans
Delhi, India · On-site
Mid level$442M raised
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected adm…
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected adm…
Skills: Tamil Proficiency, English Proficiency, Customer Support, Customer Satisfaction Metrics, Social Media Management
We are looking for a dynamic and self-motivated Platinum Banker to manage and grow relationships with High Net Worth (HNW) customers. This role involves offering personalized banking solutions across liabilities, commerc…
Job Description: Role Summary The Customer Master Data Lead serves as the organization’s escalation point for complex customer master data decisions, protecting the integrity of the customer golden record by resolving am…
Skills: Data Governance, Data Stewardship, Salesforce, Reltio, Data Quality Management
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering except…
Technical Support: Provide installation, calibration, and repair services for all products represented by MTPL. Utilize Electronics Repair Application Software and LAN networking knowledge to troubleshoot and resolve cus…
Job Summary Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and…
Skills: After Sales Support, Customer Complaint Management, Service Coordination, Technician Scheduling, Project Planning
Job Summary Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and…
Skills: After Sales Support, Customer Complaint Management, Service Coordination, Technician Scheduling, Issue Resolution
Operations Lead (Student Success) The Short Version Who we’re looking for: We’re looking for a leader who is a people-first operations leader and deeply cares about experience quality. This is a role for someone who has …
Skills: Operations Management, People Leadership, Student Success, Experience Design, NPS
We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while en…
We are seeking a highly motivated and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering…
Skills: Relationship Management, High Net Worth Client Management, Trade Finance, Commercial Lending, Investment Products
We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while en…
Skills: Customer service, Cash handling, Communication skills, Attention to detail, Banking operations
Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations
Delhi, India · On-site
Entry level
We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, a…
Skills: Gold Loan Products, Branch Operations, Sales, Customer Relationship Management, Business Development
We are seeking a highly motivated and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering…
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Senior Premier Acquisition Manager-Business Banking-RL SALES-Sales
Delhi, India · On-site
Senior
The Senior Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value business banking customers, enhancing the deposit base, and driving cross-sell opportunities. The role involv…
Skills: Business Banking, Customer Acquisition, Relationship Management, Deposit Growth, Cross-selling
Senior Premier Acquisition Manager-Business Banking-RL SALES-Sales
Delhi, India · On-site
Senior
The Senior Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value business banking customers, enhancing the deposit base, and driving cross-sell opportunities. The role involv…
Skills: Business Banking, Customer Acquisition, Relationship Management, Sales, Deposit Growth
SUNPAN is a fast-growing global furniture brand that specializes in the design of high-quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers fro…
Description As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educ…
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Full-time
Posted 12h ago
Apply by Nov 30
~40 hrs/week
Responsibilities
Lead the Consumer Care team to achieve sales and operational targets while driving cross-sell and upsell campaigns. Manage daily service delivery, process improvements, and team development through coaching and performance reviews.
Requirements
Requires a minimum of 5 years of experience in contact center operations and 3 years in people management. Candidates must possess strong analytical skills and proficiency in Excel and PowerPoint.
Full job description
Lead a Team That Makes a Difference
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 17,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for ways to move forward – we explore, learn and look for new ways of doing things.
Job function summary
This is high impact a fast-paced role which needs someone with excellent understanding of Contact Centre Operations and excellence in driving service levels. Will work closely with Consumer care and Marketing team to drive effective end to end Cross-Sell and Upsell campaigns and Increase consumer retention. The position will be responsible for ensuring day to day service delivery without service breaks to our consumers.
This role will be a true cross-functional role and work with a range of market managers and Sales team (i.e. OC) and manage Consumer Care team to ensure we execute with excellence.
Operation Management
Lead the team to achieve specific sales, operational targets and KPIs
Work closely with Consumer care specialist in ensuring consistency in driving Care
Leading the continuous development of Coloplast Care, DTC, Coloplaststore.in, Consumer insights etc
Drive Direct to Consumer to achieve business ambition
Initiate Process improvements changes and automations to ensure improved efficiencies
Provide leadership, coaching, appraisal, motivation and development which will enable Consumer Care specialists to achieve their sales targets and set KPIs
Set individual and team targets and conduct performance review to ensure compliance with call strategy and quality levels
Drive and own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)
People Management
Provide effective coaching and feedback to consumer care specialists to sustain High-performance standards
Create a positive work environment by acknowledging team contributions, soliciting input and offering the right guidance when needed
Initiate engagement activities and internal group sessions to promote camaraderie within function
Always adhere to BEST (code of conduct)
Education & Experience
Minimum 5 years of experience in all stages of the Contact Centre Operations, sales process from interaction with consumers, Database analysis, campaign creation to conversion
Focused individual with great interpersonal skills
Minimum 3 years of experience in People management
Excellent working ability in Excel and PowerPoint
Required knowledge, skills & abilities
Systematic and analytical
Demonstrates drive and ambition to grow himself / herself as well as Coloplast India with a positive and “can do” attitude
Lives up to Coloplast Leadership Promise
Sets high ambitions and challenge the teams Give open & honest feedback in a sustainable way Show visible & decisive leadership Can focus the organisation and deliver business results
High integrity and ethical behaviour
Passionate about Coloplast Mission, Vision and Values and Goes beyond to attain business objectives
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
How many Customer Service & Support jobs are open in Delhi, India right now?
There are currently 114 open customer service & support positions in Delhi, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Delhi, India?
Companies currently hiring include Kotak Mahindra Bank, Together Light Incorporated, Tide, Tata Capital, Ankur Lighting, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Delhi, India?
Yes — 16 of the 114 open customer service & support positions offer remote or hybrid work (13 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Delhi, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.