Job Summary Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and…
Skills: After Sales Support, Customer Complaint Management, Service Coordination, Technician Scheduling, Issue Resolution
Job Summary Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and…
Skills: After Sales Support, Customer Complaint Management, Service Coordination, Technician Scheduling, Project Planning
About Ankur Lighting: Ankur Lighting is an Indian company specializing in high-quality lighting solutions, founded in 1979 by Shree R.K. Shah. It has grown into a market leader with over 45 years of experience, focusing …
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About Ankur Lighting: Ankur Lighting is a leading manufacturer, importer, and retailer of high-end architectural and decorative lighting solutions. With over 46 years of expertise, we cater to residential, commercial, an…
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$40k–$50k/mo
Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
Manage complete after-sales project planning, execution, and service coordination to ensure customer satisfaction. Handle customer complaints, technician scheduling, and site visit management while maintaining quality standards.
Requirements
Requires over 7 years of experience in after-sales support and team management, preferably within the manufacturing or electrical industries. Must possess strong communication skills and proficiency in Excel for reporting and MIS management.
Full job description
Job Summary
Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.
Key Responsibilities:
Handle complete after-sales project planning and execution
Coordinate with clients regarding project requirements, timelines, and execution schedules.
Coordinate with customers regarding complaints, service requests, and resolutions.
Handle site visit planning and execution management.
Manage project updates, execution reports, and service MIS.
Handle customer escalations and ensure quick resolution.
Ensure proper material coordination for site execution.
Improve customer satisfaction and service quality.
Maintain project timelines and execution quality standards.
Support team in problem-solving during project execution.
Candidate Requirements:
More than 7 years of experience in After Sales Support and handling the team.
Strong communication and coordination skills
Ability to handle customer escalations professionally
Good knowledge of Excel and reporting
Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
Strong follow-up and team management abilities
Ability to work under pressure and manage multiple tasks
Experts in Lighting. Since 1979.
Backed by 46 Years of Experience in Manufacturing, Design, and Project Execution.
Industry
Retail
Company size
201-500 employees
Founded
1979
Headquarters
New Delhi, Delhi
LinkedIn followers
3,518
Ankur Lighting, with a distinguished history spanning over 46 years, has emerged as a leader in the global lighting industry. Our expertise encompasses a broad spectrum of lighting solutions, including technical, commercial, decorative, outdoor, and bespoke/customized lighting. A cornerstone of our success is our relentless commitment to innovation, reflected in our advanced automation capabilities and a robust R&D department dedicated to pioneering new lighting technologies and designs.
Our versatility allows us to cater to a wide range of clients, from direct consumers seeking to transform their personal spaces to institutional clients requiring comprehensive lighting solutions for large-scale projects. Ankur Lighting’s presence on the international stage is marked by our extensive export operations, delivering our premium lighting products to all major countries around the world.
We pride ourselves on being at the cutting edge of lighting design and technology. Our team of skilled professionals is devoted to creating lighting that not only serves functional purposes but also enhances the aesthetic appeal of any space. From the drawing board to the final installation, each project is handled with the utmost care and precision, ensuring that our lighting solutions are tailored to meet the unique needs and visions of our clients.
At Ankur Lighting, we believe that lighting is a vital element that shapes environments, influences moods, and transforms perceptions. Our mission is to illuminate the world with unparalleled quality, innovation, and design. As we continue to expand our reach and explore new horizons, our focus remains on being the leaders in providing advanced, sustainable, and inspiring lighting solutions to our diverse clientele, both at home and abroad.
#AnkurLighting #LightingInnovation #DesignExcellence #SustainableLighting #CustomLighting #TechnicalLighting #CommercialLighting #DecorativeLighting #OutdoorLighting #LightingSolutions
Offices: E-13 East Of Kailash, New Delhi, Delhi 110065, IN · 15 Lok Nayak Bhawan, Khan Market, New Delhi, Delhi 110003, IN · 2 Gagan Vihar, New Delhi, Delhi 110051, IN · 17 Lok Nayak Bhawan, Khan Market, New Delhi, Delhi 110003, IN
Experts in Lighting. Since 1979.
Backed by 46 Years of Experience in Manufacturing, Design, and Project Execution.
Industry
Retail
Company size
201-500 employees
Founded
1979
Headquarters
New Delhi, Delhi
LinkedIn followers
3,518
Ankur Lighting, with a distinguished history spanning over 46 years, has emerged as a leader in the global lighting industry. Our expertise encompasses a broad spectrum of lighting solutions, including technical, commercial, decorative, outdoor, and bespoke/customized lighting. A cornerstone of our success is our relentless commitment to innovation, reflected in our advanced automation capabilities and a robust R&D department dedicated to pioneering new lighting technologies and designs.
Our versatility allows us to cater to a wide range of clients, from direct consumers seeking to transform their personal spaces to institutional clients requiring comprehensive lighting solutions for large-scale projects. Ankur Lighting’s presence on the international stage is marked by our extensive export operations, delivering our premium lighting products to all major countries around the world.
We pride ourselves on being at the cutting edge of lighting design and technology. Our team of skilled professionals is devoted to creating lighting that not only serves functional purposes but also enhances the aesthetic appeal of any space. From the drawing board to the final installation, each project is handled with the utmost care and precision, ensuring that our lighting solutions are tailored to meet the unique needs and visions of our clients.
At Ankur Lighting, we believe that lighting is a vital element that shapes environments, influences moods, and transforms perceptions. Our mission is to illuminate the world with unparalleled quality, innovation, and design. As we continue to expand our reach and explore new horizons, our focus remains on being the leaders in providing advanced, sustainable, and inspiring lighting solutions to our diverse clientele, both at home and abroad.
#AnkurLighting #LightingInnovation #DesignExcellence #SustainableLighting #CustomLighting #TechnicalLighting #CommercialLighting #DecorativeLighting #OutdoorLighting #LightingSolutions
Offices: E-13 East Of Kailash, New Delhi, Delhi 110065, IN · 15 Lok Nayak Bhawan, Khan Market, New Delhi, Delhi 110003, IN · 2 Gagan Vihar, New Delhi, Delhi 110051, IN · 17 Lok Nayak Bhawan, Khan Market, New Delhi, Delhi 110003, IN