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Full-time
Posted 12h ago
Apply by Nov 30
~40 hrs/week
Responsibilities
Lead the Consumer Care team to achieve sales and operational targets while driving cross-sell and upsell campaigns. Manage daily service delivery, process improvements, and team development through coaching and performance reviews.
Requirements
Requires a minimum of 5 years of experience in contact center operations and 3 years in people management. Candidates must possess strong analytical skills and proficiency in Excel and PowerPoint.
Full job description
Lead a Team That Makes a Difference
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 17,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for ways to move forward – we explore, learn and look for new ways of doing things.
Job function summary
This is high impact a fast-paced role which needs someone with excellent understanding of Contact Centre Operations and excellence in driving service levels. Will work closely with Consumer care and Marketing team to drive effective end to end Cross-Sell and Upsell campaigns and Increase consumer retention. The position will be responsible for ensuring day to day service delivery without service breaks to our consumers.
This role will be a true cross-functional role and work with a range of market managers and Sales team (i.e. OC) and manage Consumer Care team to ensure we execute with excellence.
Operation Management
Lead the team to achieve specific sales, operational targets and KPIs
Work closely with Consumer care specialist in ensuring consistency in driving Care
Leading the continuous development of Coloplast Care, DTC, Coloplaststore.in, Consumer insights etc
Drive Direct to Consumer to achieve business ambition
Initiate Process improvements changes and automations to ensure improved efficiencies
Provide leadership, coaching, appraisal, motivation and development which will enable Consumer Care specialists to achieve their sales targets and set KPIs
Set individual and team targets and conduct performance review to ensure compliance with call strategy and quality levels
Drive and own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)
People Management
Provide effective coaching and feedback to consumer care specialists to sustain High-performance standards
Create a positive work environment by acknowledging team contributions, soliciting input and offering the right guidance when needed
Initiate engagement activities and internal group sessions to promote camaraderie within function
Always adhere to BEST (code of conduct)
Education & Experience
Minimum 5 years of experience in all stages of the Contact Centre Operations, sales process from interaction with consumers, Database analysis, campaign creation to conversion
Focused individual with great interpersonal skills
Minimum 3 years of experience in People management
Excellent working ability in Excel and PowerPoint
Required knowledge, skills & abilities
Systematic and analytical
Demonstrates drive and ambition to grow himself / herself as well as Coloplast India with a positive and “can do” attitude
Lives up to Coloplast Leadership Promise
Sets high ambitions and challenge the teams Give open & honest feedback in a sustainable way Show visible & decisive leadership Can focus the organisation and deliver business results
High integrity and ethical behaviour
Passionate about Coloplast Mission, Vision and Values and Goes beyond to attain business objectives
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
How many Marketing jobs are open in Delhi, India right now?
There are currently 68 open marketing positions in Delhi, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Marketing roles in Delhi, India?
Companies currently hiring include Symbroj Media Pvt. Ltd., CanKids KidsCan, ITEN Media, Mobavenue, Tide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Marketing jobs in Delhi, India?
Yes — 17 of the 68 open marketing positions offer remote or hybrid work (10 remote, 7 hybrid).
How do I apply for Marketing jobs in Delhi, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.