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Entry level
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Casual Sales Assistant | BRAS N THINGS | Brisbane City
City of Brisbane, Queensland, Australia · On-site
Entry level
Be In Good Company Good People – Join our team at Bras N Things, where we empower women to confidently be themselves, feel uplifted and included Learn & Grow – Structured training and development programs for…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Superannuation, Commission, Flexible working arrangements, Salary packaging, Novated leasing, Paid volunteer days
Posted 5d ago
~40 hrs/week
Responsibilities
The National Course Advisor manages a portfolio of prospective students by providing guidance on course options, admissions, and career pathways. They are responsible for achieving enrolment targets through proactive engagement, consistent follow-up, and maintaining accurate records in the CRM system.
Requirements
Candidates must have experience in sales, service, or contact centre environments with a proven ability to meet performance targets. Strong interpersonal skills, organizational discipline, and proficiency with CRM platforms like Salesforce are essential for success in this role.
Full job description
Company Description
At ACAP University College, we believe meaningful careers start with meaningful education.
As Australia's leading independent provider of human-centred education, we help students prepare for careers that make a positive difference in the lives of others. Through courses in psychology, counselling, social work, criminology, coaching, law, and leadership, our students develop the skills, confidence, and practical experience needed to succeed in their chosen profession.
Part of the global Navitas network, ACAP University College combines academic excellence with applied learning, creating opportunities for students to turn their ambitions into careers with purpose.
Every year, thousands of prospective students contact ACAP while considering one of the most important decisions of their lives. That's where our people make a difference, supporting prospective students with confidence, professionalism, and care as they take the next step towards their future.
Job Description
About the Role
Every conversation starts with someone who has already taken the first step.
They've attended an event, submitted an enquiry, downloaded information, or expressed an interest in studying. They're exploring their options and looking for guidance on what comes next.
As a National Course Advisor, you'll proactively connect with prospective students, helping them explore their study options and make informed decisions about their future. Working within a fast-paced contact centre environment, you'll engage with prospective students across multiple channels, build meaningful relationships, and provide accurate course and admissions guidance.
This role combines the satisfaction of helping people make important decisions with the accountability of working towards enrolment outcomes. Success comes from building rapport, asking thoughtful questions, actively listening, and consistently applying a proven student engagement process. You'll manage your own portfolio of prospective students, guiding them through the enrolment journey while delivering a high standard of service and contributing to enrolment targets.
While each National Course Advisor is responsible for managing their own pipeline and outcomes, success is built on teamwork. We operate within a collaborative environment where advisors actively support one another to ensure prospective students receive timely assistance and a consistently positive experience. When one team member is ahead, they help others move forward. When additional support is needed, the team steps in. We celebrate individual achievement, but we succeed together.
If you enjoy meaningful conversations, thrive in a structured environment, are motivated by achieving results, and value being part of a supportive high-performing team, this could be the role for you.
What You'll Be Doing
Connect with prospective students who have already expressed an interest in studying, helping them explore opportunities and understand their options.
Manage and progress a portfolio of prospective students through regular outbound engagement and consistent follow-up.
Build trust through meaningful conversations that uncover individual goals, motivations, and circumstances.
Guide prospective students through course selection, admissions requirements, application processes, and future career pathways.
Apply established consultation and enrolment frameworks designed to deliver a consistent student experience and strong enrolment outcomes.
Maintain accurate records and documentation across CRM and enrolment systems.
Contribute to enrolment targets through effective pipeline management, quality conversations, and disciplined follow-up.
Collaborate with admissions, training, performance, and recruitment teams to support students from enquiry through to enrolment.
Participate in coaching, training, and continuous improvement activities that support both personal and team success.
What Success Looks Like
Successful National Course Advisors don't rely on pressure or sales tactics. They are curious, disciplined, and coachable. They build trust quickly, listen carefully, and consistently follow proven processes. They understand that strong outcomes come from meaningful conversations, effective follow-up, and doing the fundamentals well every day.
They take ownership of their performance while recognising that a great student experience is a shared responsibility. They contribute positively to team success, support their colleagues when needed, and are comfortable seeking support when they need it themselves. Above all, they trust the process, remain focused on the student, and understand that consistent execution delivers exceptional results.
Qualifications
Who We Are Looking For
We're seeking a motivated and goal-driven individual with:
Relationship Building Skills: Strong communication and interpersonal skills, with the ability to build trust and connect with people from diverse backgrounds.
Results Focus: Experience working towards sales targets, KPIs, or performance outcomes in a sales, service, or contact centre environment.
Process & Pipeline Discipline: Strong organisational skills with the ability to manage follow-up activity, prioritise workload, and consistently execute proven processes.
Coachability & Continuous Improvement: A willingness to learn, embrace feedback, and apply coaching to achieve stronger outcomes.
Tech-Savvy Approach: Familiarity with CRM, sales, or customer service platforms such as Salesforce.
Team Player Mentality: Comfortable taking ownership of individual results while contributing to a collaborative team environment with shared goals.
Adaptability & Resilience: Able to thrive in a fast-paced environment and adapt to evolving systems, processes, and priorities.
If you enjoy meaningful conversations, are motivated by achieving results, and want to help prospective students take the next step towards their future, we'd love to hear from you.
Additional Information
At ACAP, you'll join a purpose-driven organisation committed to helping students build meaningful careers and make a positive difference in the lives of others. As part of the global Navitas network, you'll work alongside passionate and supportive colleagues in a collaborative environment that values both individual contribution and team success. [acap.edu.au], [navitas.com]
At ACAP, our employee benefits include:
$77,500 salary + 12% superannuation + commission paid three times annually
Unlimited career opportunities across the global Navitas network
Flexible working arrangements
Salary packaging and novated leasing
2 paid volunteer days per year
Up to 50% scholarships for eligible employees enrolled in ACAP courses
Health and wellbeing support for employees and immediate family members
Discounts on gym memberships, private health insurance, travel, entertainment, and retail partners
Access to LinkedIn Learning and professional development opportunities
Diversity, Equity & Inclusion
ACAP, as part of Navitas, is committed to building a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds, identities, experiences, and abilities, and are committed to creating an environment where everyone feels respected, supported, and able to thrive.
Ready to Apply?
Submit your application today. Applications will be reviewed as they are received, so we encourage early applications.
Navitas Skilled Futures (previously Navitas English) has been contracted by the Australian Government since 1990 to deliver programs that help people from diverse backgrounds improve their language, literacy, numeracy and digital skills (LLND) for a better future.
Using our digital expertise, we deliver training across Sydney, Melbourne and the ACT to meet the changing settlement, education and employment needs of our clients, working with communities, settlement and employment providers, employers and industry.
Nationally accredited courses and qualifications are among the programs on offer for migrants, refugees and jobseekers, including the Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE).
Along with these major programs, the Navitas Skilled Futures team continues to tender to deliver other vital LLND and employability programs.
Navitas Skilled Futures is part of the Navitas Group (RTO: 0927).
Offices: 255 Elizabeth St, Level 12, Sydney, New South Wales 2000, AU · 2 Jacobs St, Bankstown, New South Wales 2200, AU · 39 Queen St, Level 5, Auburn, New South Wales 2144, AU · 3 Railway Pde, Suite 105, Burwood, New South Wales 2134, AU · 2 Hughes St, Level 1, Cabramatta, New South Wales 2166, AU
Adult Migrant English ProgramSkills for Education and EmploymentAMEPSEESLPETYouthEducationand EnglishEducation
How many Customer Service & Support jobs are open in City of Brisbane, Australia right now?
There are currently 398 open customer service & support positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Brisbane, Australia?
Companies currently hiring include Accor, Endeavour Group, Guzman y Gomez Mexican Kitchen, The Star Entertainment Group, Goodlife Health Clubs, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Brisbane, Australia?
Yes — 57 of the 398 open customer service & support positions offer remote or hybrid work (4 remote, 53 hybrid).
How do I apply for Customer Service & Support jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.