Greater Brisbane, Queensland, Australia · Hybrid
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Mt Gravatt branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by iden…
Skills: Customer service, Financial services, Banking solutions, Loan maintenance, Lead management
Sydney, New South Wales, Australia · Hybrid
About the Role This is a rare opportunity to join BOQ as a Relationship Executive with a clear mandate to build something from the ground up. With no inherited customer book, this role is designed for a commercially mind…
Skills: Commercial banking, Business banking, Relationship management, Business development, Credit analysis
Sydney, New South Wales, Australia · Hybrid
About the role We're looking for a Senior Manager, Risk & Governance to join our Program RQ at BOQ Group and help play a key role as the program transitions from implementation into its embedment and sustainment phase. T…
Skills: Risk management, Governance, Executive reporting, Regulatory compliance, Stakeholder management
Sydney, New South Wales, Australia · Hybrid
About the Role: We here at BOQ Group are seeking a highly motivated and detail-oriented Analyst to join our Regional & Agribusiness Banking team! The role of the Analyst is to provide support to the Relationship Executiv…
Skills: Financial analysis, Credit risk assessment, Financial statement analysis, Credit submissions, Customer service
Sydney, New South Wales, Australia · Hybrid
About the role As Manager, Line 1 Risk Assurance, you'll play a pivotal role in strengthening BOQ Group's risk management practices through the delivery of independent reviews and assessments across the Group. Sitting wi…
Skills: Technology risk, Cyber security, Assurance reviews, Control effectiveness, Risk management
Queensland, Australia · Hybrid
About the Role Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for d…
Skills: Customer service, Relationship building, Communication, Banking, Sales
Melbourne, Victoria, Australia · Hybrid
About the role An exciting opportunity exists to join BOQ Group’s team as a Mobile Banker in our Geelong region, where you’ll be the face of personal home lending and financial solutions for BOQ. You’ll support the deliv…
Skills: Residential lending, Business development, Relationship management, Customer advocacy, Financial solutions
Queensland, Australia · On-site
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Coorparoo branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by ident…
Skills: Customer service, Financial services, Consumer lending, Relationship management, Lead generation
City of Brisbane, Queensland, Australia · Hybrid
About the Role As a Customer Advisory Consultant, you’ll be at the heart of BOQ Group’s home‑lending growth engine. Every conversation—whether inbound or outbound—is your opportunity to strengthen customer relationships,…
Skills: Customer Retention, Relationship Management, Financial Services Knowledge, Sales, Communication
City of Brisbane, Queensland, Australia · Hybrid
About the Role As a Business Development Manager within BOQ’s Third Party Broker Unit, you’ll play a key role in growing and strengthening our broker distribution channel. This role is focused on building meaningful, tru…
Skills: Relationship management, Residential lending, Stakeholder influence, Business development, Broker management
Canberra, Australia · Hybrid
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Canning Vale branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by id…
Skills: Customer service, Financial services, Banking solutions, Loan maintenance, Lead management
Sydney, New South Wales, Australia · Hybrid
About the Role As Manager Data Steward, Model & User Developed Applications, you’ll act as the Data Steward for Business and Retail Banking data assets, while providing governance, oversight and assurance across key busi…
Skills: Data governance, Data stewardship, Data quality management, Risk management, Compliance
Rockhampton, Queensland, Australia · On-site
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our North Rockhampton branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service …
Skills: Customer service, Financial services, Consumer lending, Relationship management, Lead generation
Springfield, Tasmania, Australia · Hybrid
About the Role Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for d…
Skills: Customer service, Relationship building, Communication, Banking, Financial needs assessment
City of Brisbane, Queensland, Australia · Hybrid
About the Role: Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people. We are excited to grow our team and o…
Skills: Customer service, Financial products, Consumer lending, Relationship management, Lead management
Sydney, New South Wales, Australia · Hybrid
About the Role As a Settlement and Funding Operations Officer, you'll play a critical role in helping customers achieve one of life's biggest milestones by ensuring home loan settlements and funding activities are comple…
Skills: Loan settlements, Funding operations, Stakeholder management, Financial services, Banking operations
Rockhampton, Queensland, Australia · Hybrid
About the Role Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for d…
Skills: Customer service, Relationship building, Banking, Communication, Transaction processing
Sydney, New South Wales, Australia · Hybrid
About the Role We have an exciting for for an Assistant Account to join our Group Finance Division within our Reporting and Control team. Reporting into the Group’s financial control team, the primary focus of the Assist…
Skills: Financial reporting, Management accounting, General ledger, Month-end closure, Account reconciliations
Sydney, New South Wales, Australia · Hybrid
About the role Are you ready to embark on a transformative journey in the world of banking? Join us for our Summer Internship Program at BOQ Group! As a Business Banking Intern, you’ll gain experience in a variety of fut…
Skills: Relationship management, Business development, Financial analysis, Customer experience, Problem solving
Dubbo, New South Wales, Australia · Hybrid
About the Role This is a rare opportunity to join BOQ as a Relationship Executive (agribusiness and commercial) with a clear mandate to build something from the ground up. With no inherited customer book, this role is de…
Skills: Relationship management, Agribusiness banking, Commercial banking, Business development, Credit analysis
Greater Brisbane, Queensland, Australia • Hybrid
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You will act as the primary point of contact for customers at the Mt Gravatt branch, identifying their financial needs and matching them with appropriate banking solutions. Additionally, you will manage loan maintenance requests, drive customer retention, and coach team members on service excellence.
The ideal candidate has previous experience in customer service, preferably within the banking or financial services sector. You must be a confident communicator with a proactive, solutions-focused mindset and the ability to navigate financial systems effectively.
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Mt Gravatt branch.
You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.
Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.
You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support.
As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention.
In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence.
You’ll also champion digital banking tools, helping customers build confidence in managing their finances online.
This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.
You’re a confident communicator with a genuine passion for helping people.
You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus.
You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude.
Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.
Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking.
If you're ready to dive in and make a real impact, we’d love to hear from you!
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
BOQ Group is a leading Australian mid‑tier bank, supporting Australians since 1874. The Group serves around 1.5 million retail and business customers nationwide through a multi‑brand model spanning digital and relationship‑led banking, delivered via branches, brokers and digital channels. The Group’s portfolio includes digital brands Virgin Money, ME Bank and myBOQ, alongside relationship‑based brands BOQ, BOQ Specialist and BOQ Finance, providing customers with choice in how they access services. At BOQ Group, our purpose is to build social capital through banking, guided by a clear vision to be the bank customers choose. To find out more, visit us at www.boq.com.au/about-us/
Offices: 100 Skyring Tce, Newstead, Queensland 4006, AU · 255 George St, Sydney, New South Wales, AU · 360 Elizabeth St, Melbourne, VIC 3000, AU
BOQ Group is a leading Australian mid‑tier bank, supporting Australians since 1874. The Group serves around 1.5 million retail and business customers nationwide through a multi‑brand model spanning digital and relationship‑led banking, delivered via branches, brokers and digital channels. The Group’s portfolio includes digital brands Virgin Money, ME Bank and myBOQ, alongside relationship‑based brands BOQ, BOQ Specialist and BOQ Finance, providing customers with choice in how they access services. At BOQ Group, our purpose is to build social capital through banking, guided by a clear vision to be the bank customers choose. To find out more, visit us at www.boq.com.au/about-us/
Offices: 100 Skyring Tce, Newstead, Queensland 4006, AU · 255 George St, Sydney, New South Wales, AU · 360 Elizabeth St, Melbourne, VIC 3000, AU
