City of Canning, Western Australia, Australia · On-site
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Canning Vale branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by id…
Skills: Customer Relationship Management, Financial Needs Analysis, Loan Maintenance, Lead Management, Coaching
Sydney, New South Wales, Australia · Hybrid
About the Role As the Line 2 Compliance lead for our Operations (incl. BOQ’s collections and customer assistance teams), Technology, and Group functions (incl. Finance, People, Group Risk) divisions, you will provide spe…
Skills: Compliance Advisory, Conduct Risk Management, Regulatory Interpretation, Stakeholder Engagement, GRC Platforms
City of Brisbane, Queensland, Australia · Hybrid
About the Role As Manager – Compliance Frameworks and Policies, you will play a critical role in strengthening and embedding BOQ’s Compliance Risk Management Framework (CRMF) across the Group. Working within Line 2 Compl…
Skills: Compliance Risk Management, Regulatory Change Management, Policy Governance, Obligations Management, Stakeholder Management
Sydney, New South Wales, Australia · Hybrid
About the Role As Senior Manager – Compliance Framework and Policies, you will play a pivotal role in strengthening BOQ’s compliance risk management capability and ensuring the effective implementation of a robust Compli…
Skills: Compliance Risk Management, Policy Governance, Obligations Management, Control Oversight, Stakeholder Management
Brisbane, Queensland, Australia · On-site
About the Role Part-Time - 30hrs per week over 5 days Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relations…
Skills: Customer Service, Relationship Building, Digital Banking Solutions, Financial Needs Analysis, Communication Skills
Sydney, New South Wales, Australia · Hybrid
NA About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland …
Skills: Settlement Operations, Funding Operations, Financial Services, Banking Operations, Compliance
Sydney, New South Wales, Australia · Hybrid
About the role The Customer Relations Consultant – EDR plays a key role in managing escalated customer complaints received through AFCA and other external dispute resolution bodies, leading thorough investigations, prepa…
Skills: Complaint Management, AFCA Process, Regulatory Compliance, Negotiation, Investigation
Sydney, New South Wales, Australia · Hybrid
ontent About the role Are you someone who genuinely cares about creating great customer experiences and is ready to take the next step in your banking career? This Customer Relations Consultant opportunity is a 6-month c…
Skills: Complaint Management, Customer Experience, RG 271 Compliance, BCOP, Analytical Thinking
City of Brisbane, Queensland, Australia · Hybrid
About the Role As a Broker Consultant, you’ll be at the heart of our national broker engagement strategy, supporting lending enquiries and driving retention across ME, Virgin Money (VMA), and BOQ. You’ll be the go-to exp…
Skills: Broker Engagement, Credit Assessment, Lending Principles, CRM Systems, Relationship Management
City of Brisbane, Queensland, Australia · Hybrid
About the role As a Lending Specialist at BOQ Group, your day begins with purpose—supporting customers through one of life’s biggest milestones: buying a home. You’ll be the trusted advisor they turn to, guiding them wit…
Skills: Lending, Credit Assessment, Risk Management, Compliance, Relationship Management
The Gap, Queensland, Australia · On-site
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in The Gap branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying…
Skills: Customer Relationship Management, Financial Needs Analysis, Loan Maintenance, Lead Management, Coaching
Melbourne, Victoria, Australia · Hybrid
About the role Ready to take the next step into lending or grow your career in a high-energy, customer-focused environment? Our Direct Banker role is designed to help you build your portfolio, develop your lending expert…
Skills: Home Lending, Relationship Management, Pipeline Management, Customer Experience, Credit Principles
Perth, Western Australia, Australia · Hybrid
About the Role Are you ready to take on an exciting role with BOQ Group? We're looking for someone to establish and build our ME Bank broker distribution channel, supporting new home loan growth and existing customer ret…
Skills: Business Development, Relationship Management, Residential Lending, Strategic Planning, Stakeholder Management
City of Brisbane, Queensland, Australia · Hybrid
About the Role Looking to kick-start your career in HR? This could be the perfect place to start. We’re on the lookout for a People Services Analyst to join our People Shared Services team on a 12-month contract. You don…
Skills: Case Management, Problem Solving, Workplace Legislation, Workday, Microsoft Office
Sydney, New South Wales, Australia · Hybrid
About the role If you enjoy being at the heart of how things get done and making a real difference for customers, this could be the one for you. As a Lending Service Operations Officer, you’ll support customers through t…
Skills: Reconciliations, Customer Service, Operational Processing, Suspense Account Management, Stakeholder Management
City of Brisbane, Queensland, Australia · Hybrid
About the Role As a Home Lending Executive within BOQ Specialist, you’ll take ownership of a healthcare-aligned home lending portfolio, driving strong customer outcomes while supporting portfolio growth, retention and so…
Skills: Home Lending, Credit Expertise, Risk Management, Portfolio Management, Relationship Management
Logan City, Queensland, Australia · On-site
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Beenleigh branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by ident…
Skills: Customer Relationship Management, Financial Needs Analysis, Loan Maintenance, Lead Management, Coaching
City of Brisbane, Queensland, Australia · Hybrid
About the Role Looking to kick-start your career in HR? This could be the perfect place to start. We’re on the lookout for a People Services Analyst to join our People Shared Services team. You don’t need years of experi…
Skills: Case Management, Problem Solving, Workplace Legislation, Workday, Microsoft Office
Mackay, Queensland, Australia · On-site
About the Role As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Mackay City branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by ide…
Skills: Customer Relationship Management, Financial Needs Analysis, Loan Maintenance, Lead Management, Coaching
City of Brisbane, Queensland, Australia · Hybrid
About the Role: We here at BOQ Group are seeking a highly motivated and detail-oriented Analyst to join our Commercial Banking team in Brisbane! The role of the Analyst is to provide support to the Relationship Executive…
Skills: Financial Analysis, Credit Risk Assessment, Credit Submissions, Financial Statement Analysis, Problem Solving
City of Canning, Western Australia, Australia • On-site
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The role involves engaging customers to identify financial needs and matching them with appropriate banking solutions and loan maintenance. Additionally, the specialist will coach team members on service excellence and drive the adoption of digital banking tools.
Candidates should have a background in customer service, preferably within banking or financial services, with exposure to consumer lending being an advantage. A proactive, solutions-focused mindset and strong communication skills are essential.
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Canning Vale branch.
You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.
Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions. You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.
You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support. As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention.
In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence.
You’ll also champion digital banking tools, helping customers build confidence in managing their finances online.
This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.
You’re a confident communicator with a genuine passion for helping people.
You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus.
You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude.
Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.
Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking.
If you're ready to dive in and make a real impact, we’d love to hear from you!
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
BOQ Group is a leading Australian mid‑tier bank, supporting Australians since 1874. The Group serves around 1.5 million retail and business customers nationwide through a multi‑brand model spanning digital and relationship‑led banking, delivered via branches, brokers and digital channels. The Group’s portfolio includes digital brands Virgin Money, ME Bank and myBOQ, alongside relationship‑based brands BOQ, BOQ Specialist and BOQ Finance, providing customers with choice in how they access services. At BOQ Group, our purpose is to build social capital through banking, guided by a clear vision to be the bank customers choose. To find out more, visit us at www.boq.com.au/about-us/
Offices: 100 Skyring Tce, Newstead, Queensland 4006, AU · 255 George St, Sydney, New South Wales, AU · 360 Elizabeth St, Melbourne, VIC 3000, AU
BOQ Group is a leading Australian mid‑tier bank, supporting Australians since 1874. The Group serves around 1.5 million retail and business customers nationwide through a multi‑brand model spanning digital and relationship‑led banking, delivered via branches, brokers and digital channels. The Group’s portfolio includes digital brands Virgin Money, ME Bank and myBOQ, alongside relationship‑based brands BOQ, BOQ Specialist and BOQ Finance, providing customers with choice in how they access services. At BOQ Group, our purpose is to build social capital through banking, guided by a clear vision to be the bank customers choose. To find out more, visit us at www.boq.com.au/about-us/
Offices: 100 Skyring Tce, Newstead, Queensland 4006, AU · 255 George St, Sydney, New South Wales, AU · 360 Elizabeth St, Melbourne, VIC 3000, AU
