Cebu, Isabela, Philippines · On-site
Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and stor…
Skills: Customer Service, Billing, Fraud Detection, Payment Gateway Management, Data Analysis
Cebu, Isabela, Philippines · Remote Solely
Salary: Up to ₱40,000 gross per month (fixed maximum budget) Role: (Remote / Full-Time) Locations: Philippines Schedule: US Central Time We're looking for someone with polished, conversational English who can communicate…
Skills: Customer support, Phone support, Live chat, Troubleshooting, Software support
Cebu, Isabela, Philippines · Hybrid
The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock i…
Skills: IT Support, Troubleshooting, Service Desk, Helpdesk, ServiceNow
Cebu, Isabela, Philippines · Remote Solely
$35k–$40k/mo
Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Manila, Central Visayas, Davao Region Schedule: US Central Time About the Role We're looking for a Product Support Specialist to help custom…
Skills: SaaS support, Product support, Technical customer support, Troubleshooting, Problem-solving
Cebu, Isabela, Philippines · Hybrid
About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.…
Skills: Salesforce Support, Technical Troubleshooting, L1 Support, L2 Support, Root Cause Analysis
Cebu, Isabela, Philippines · Hybrid
About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.…
Skills: Salesforce Support, Technical Troubleshooting, Root Cause Analysis, SLA Management, Customer Relationship Management
Cebu, Isabela, Philippines · Hybrid
AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, …
Skills: Customer Success, Technical Software Support, Outbound Calling, Microsoft 365, SharePoint
Cebu, Isabela, Philippines · Hybrid
About the position This is a full-time position under AvePoint as your employer. The role will be client‑facing, working directly with one of AvePoint’s clients. We are seeking a Modern Work Engineer to join our client's…
Skills: Microsoft 365, Microsoft Teams, Teams Voice, Teams Rooms, SharePoint
Cebu, Isabela, Philippines · Hybrid
About the role: The Revenue Operations Specialist - Channel ensures smooth and efficient operations within our global partner ecosystem. This role is critical in supporting Resellers, Managed Service Providers, and Distr…
Skills: Sales Operations, Channel Management, CRM Management, Power BI, Root Cause Analysis
Cebu, Isabela, Philippines · Hybrid
About the role: The Revenue Operations Specialist - Channel ensures smooth and efficient operations within our global partner ecosystem. This role is critical in supporting Resellers, Managed Service Providers, and Distr…
Skills: Revenue Operations, Channel Management, CRM Management, Power BI, Microsoft Excel
Cebu, Isabela, Philippines · Hybrid
About the role: As a Revenue Operations Associate - Channel, you will need to have a deep understanding of AvePoint’s Channel business. Your responsibilities will include: Track and monitor the scope of distributor relea…
Skills: Revenue operations, Channel business, CRM navigation, Data entry, Marketplace listing
Cebu, Isabela, Philippines · Hybrid
About the role: As a Revenue Operations Associate - Channel, you will need to have a deep understanding of AvePoint’s Channel business. Your responsibilities will include: Track and monitor the scope of distributor relea…
Skills: Sales operations, Channel business, CRM navigation, Data entry, Marketplace listing
Cebu, Isabela, Philippines · On-site
Customer Support Representative Tier 1 About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern co…
Skills: Customer Service, Order Management, Salesforce, Payment Authorization, Data Entry
Cebu, Isabela, Philippines · Hybrid
Job Description DUTIES & RESPONSIBILITIES: Provides support to the sales team by relieving them of administrative work. Prepare change orders for operations and finance Prepare, file and retrieve sales-related documents,…
Skills: Salesforce, Excel, Microsoft Word, Data entry, Problem solving
Harris ComputerCebu, Isabela, Philippines · Remote Solely
A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to hi…
Skills: Patient services, Medical billing, Call center, Communication skills, HIPAA compliance
Cebu, Isabela, Philippines · On-site
Who we are. At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses …
Skills: People management, SEO, Online marketing, Performance management, Coaching
Cebu, Isabela, Philippines · Hybrid
Job Description Job Description Responsibilities Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactionsProvide troubleshooting, technical, and software advice and …
Skills: Triage, Troubleshooting, Technical support, Software advice, User acceptance testing
Cebu, Isabela, Philippines · On-site
MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The co…
Skills: Medical services, Patient care, Communication, Interpersonal skills, Customer service
Cebu, Isabela, Philippines · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Sales, Market Development, Field Marketing, Presentation Skills, Negotiation
Cebu, Isabela, Philippines · On-site
$468k–$520k/yr
Job Title: Receptionist Job Summary: The Receptionist is responsible for providing professional front-desk support by welcoming visitors, answering and directing phone calls, managing office communications, and performin…
Skills: Customer Service, Communication Skills, Administrative Support, Microsoft Office, Data Entry
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The associate is responsible for managing billing issues, payment disputes, and fraud detection while ensuring accurate account reconciliation. They must provide professional customer support via multiple channels and escalate complex system issues to the appropriate teams.
Candidates must have at least one year of customer service experience and six months of experience in billing or fraud. A minimum of college-level education is required along with proficiency in payment gateway tools and MS Office.
Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
Ensures that all account related specific issues including but not limited to payment disputes, refunds, fraud checks and any related system billing errors are accurately and effectively handled.
Ensures that the correct invoices are mark as paid when cheque or bank transfer payments are already cleared.
Works proactively with both SG Treasury and Cebu Accounting for unsettled cheque or bank transfer payments.
Understands and follows the processes and guidelines in handling disputes and fraudulent transactions.
Analyzes transaction in payment gateways for possible undercharge and overcharge, and conducting appropriate action.
Informs customer in a professional manner with possible underpayment and collects the right amount.
Accurately completes special task given accurately and in timely manner.
Provides excellent service and support to our customers in all means of communication including phone and email.
Deals with all forms of enquiries politely and professionally while always keeping our company reputation in front of mind.
Responds promptly to the needs of the customer through emails, tickets, and phone calls and always doing the best to solve any issues related to customer account’s responsibility.
Escalates system bugs, serious and complicated issues with the ability of properly setting appropriate prioritization.
Communicates and coordinates effectively with other team members and internal departments.
Determine existing fraud trends by analyzing customers account information.
Works collaboratively and closely with Team Leaders, Support Managers and training staff.
Ensures confidentiality of customer’s information during account verification
Provides real time updates to team leader for any changes in the process.
Ensures that an unpaid invoice will be created for unpaid products and services.
Reports possible fraudsters to Team Leader so that appropriate action will be performed.
Must have at least 1 year experience in Customer Service.
At least 6 months experience in billing and/or fraud.
At least college level.
Renders work hours with flexibility when required.
Dresses appropriately and always presents a good image for the company.
Conducts business in alignment with the company’s core values.
Complies with the different policies set by the company.
Ensures that our company always conducts business in an ethical manner without putting anyone in a position of risk.
Performs other duties and responsibilities that may be assigned by Management from time to time.
Conducts all activities in line with the organisation’s policies, processes and guidelines with respect to customer privacy, security, data protection, organisational strategy, security, legal and regulatory requirements
Appropriately handles all confidential company and client information
Reports any discovered breaches of confidentiality or policy (internal or regulatory) to management
Reports any discovered vulnerabilities in internal or third-party systems
Ensures reported vulnerabilities, breaches of confidentiality and breaches of policy (internal or regulatory) is actioned or escalated
Must have knowledge in tools usage and navigation including Pega, Genesys Cloud, WorldPay, PayPal and other payment gateways.
Must have basic skills using MS Office Tools such as Excel and Word
Preferably with basic domain and web hosting technical knowledge and skills
Must have excellent verbal and written communications skills
Must have good customer service skills
Must have excellent complaint handling skills
Must have strong reasoning, problem-solving and analytical skills
Must be trustworthy and able to maintain confidentiality of customer account information.
Must be detail-oriented and able to manage multiple tasks effectively.
Must be pro-active in providing suggestions to improve current processes.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
#NetworkSolutions
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, Yoast and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. #TeamNewfold
Offices: 5335 Gate Pkwy, Jacksonville, Florida 32256, US · Burlington, MA, US · Singapore, SG · Mumbai, IN · Toronto, CA
There are currently 79 open customer service & support positions in Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Helpware, Newfold Digital, AvePoint, Momentive, SMDigital Partners, among others. Browse the listings above to see every active employer.
Yes — 32 of the 79 open customer service & support positions offer remote or hybrid work (15 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
