Cebu, Isabela, Philippines · On-site
Job Title: Training Officer Job Summary: We are seeking a Training Officer to develop, implement, and oversee training programs for our customer service teams. This role will focus on equipping employees with the skills …
Skills: Training Development, Coaching, Performance Evaluation, Customer Service Techniques, Retention Strategies
Cebu, Isabela, Philippines · On-site
The Project Coordinator at DemandLab will support the Client Services team in managing day-to-day operations, focusing on coordinating resources, meetings, and information to ensure project goals are met. This role invol…
Skills: Project Coordination, Resource Management, Meeting Facilitation, Task Management, Client Onboarding
Cebu, Isabela, Philippines · On-site
Job description Duties and Responsibilities: Social Media Management: Plan, schedule, and post content across social media platforms (Facebook, Instagram, LinkedIn, etc.). Engage with followers by responding to comments …
Skills: Social Media Management, Customer Service, Digital Reporting, Digital Ad Management, Email Marketing
Cebu, Isabela, Philippines · On-site
JOB SUMMARY The Sales Support Officer leads engagement to create opportunities for conversion of the Sales Account Management team to present the Salary Loan Program to the companies key decision-makers. S/he provides su…
Skills: Lead Generation, Sales Support, Client Relationship Management, Appointment Scheduling, Market Research
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to deliver exceptional customer service and technical support to both internal and external users globally through various communicati…
Skills: Case Management, Communication, Critical Thinking, Customer Value Management, Help Desk Support
Cebu, Isabela, Philippines · On-site
Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and stor…
Skills: Sales Leadership, Coaching, Staff Management, Sales Training, Performance Reporting
Cebu, Isabela, Philippines · Remote Solely
$35k–$40k/mo
Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Metro Manila, Central Visayas, Davao Region Schedule: US Central Time About the Role This is not a traditional call center support role. We'…
Skills: Customer Support, Troubleshooting, Problem Solving, Software Learning, Technical Support
Cebu, Isabela, Philippines · On-site
Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of profes…
Skills: People Management, Client Management, Performance Metrics, Coaching, Mentoring
Cebu, Isabela, Philippines · Hybrid
$50k–$70k/mo
About the Role: We are seeking a Customer Success Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to e…
Skills: Coaching, Quality Assurance, Customer Success Management, Training Delivery, Performance Management
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving…
Skills: Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Data Entry
Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Care, Account Management, Healthcare Billing, Problem Solving, De-escalation
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific ste…
Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry
Cebu, Isabela, Philippines · Hybrid
Job Description: ROLE SUMMARY AND PURPOSE As AVP, Talent Development, you are the strategic partner to the VP, Talent Development and a thought leader shaping an enterprise-ready development strategy that builds high-per…
Skills: Talent Development Strategy, Leadership Development, Job Architecture, Learning Journey Design, Certification Strategy
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee This position is responsible for the successful administration of workforce management principles and methods to the specified business unit(s) within the GSSC. P…
Skills: Workforce Management, Workforce Analytics, Resource Planning, Stakeholder Management, Data Management
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee Responsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT t…
Skills: Case Management, Communication, Critical Thinking, Customer Value Management, Help Desk Support
Cebu, Isabela, Philippines · Hybrid
About AvePoint: AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Plat…
Skills: Technical Troubleshooting, Customer Service, Root Cause Analysis, Microsoft SharePoint, Office 365
Cebu, Isabela, Philippines · Remote OK
Job Description A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and…
Skills: Patient Services, Customer Service, Communication
Cebu, Isabela, Philippines · Remote OK
Job Description A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and…
Skills: Patient Services, Customer Support, Administrative Support
Cebu, Isabela, Philippines · Remote Solely
At Core-VA Solutions, we partner with healthcare organizations and service providers across the United States, helping them build strong operational support systems that allow them to focus on what matters most — deliver…
Skills: Administrative Support, Record Management, Compliance Documentation, Service Delivery Logging, Invoicing
Cebu, Isabela, Philippines · Remote Solely
At Core-VA Solutions, we partner with healthcare organizations and service providers across the U.S., helping build reliable support systems that allow businesses to operate efficiently and scale confidently. Our mission…
Skills: CRM Management, HubSpot, Lead Generation, Business Development, Outbound Client Outreach
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Develop and implement training programs to enhance customer service quality and employee retention. Provide ongoing coaching and performance evaluations through call monitoring and one-on-one sessions.
Candidates should have experience in training, coaching, and performance evaluation within a call center environment. Proficiency in designing training materials and managing onboarding processes is required.
Job Title: Training Officer
Job Summary:
We are seeking a Training Officer to develop, implement, and oversee training programs for our customer service teams. This role will focus on equipping employees with the skills and knowledge needed to handle calls effectively, improve customer retention, and enhance service quality. The ideal candidate will have experience in training, coaching, and performance evaluation in a call center or customer service environment.Duties and Responsibilities:Training & Development:
Performance Support & Coaching:
Operational Training Support:
Your Outsourced Publishing Solutions for Niche Media
Open Look has built the engine to drive your publishing and media processes to take your business to the next level. The senior management team at Open Look has over 40 combined years of experience in publishing-based settings and knows how to apply outsourcing to match your needs. As a full-service publishing house, Open Look provides clients with the peace of mind of working with one provider capable of assisting with all functions of their business processes. Our team has the experience to assist clients in all areas of the publishing process, including marketing, publication design, website development and support, telemarketing and sales, printing, distribution, and more. For more details, please visit our website - www.open-look.com Our team provides the client with dependable resources, to maximize or improve current processes and efficiency. Through our experienced ownership and staff based both in the US and overseas, Open Look has the formula to deliver high ROI to our clients.
Offices: Asiatown IT Park, I. Villa Street, Barangay Lahug, Cebu City, 10th Floor, Office 13, Central Block Corporate Tower 1, Cebu, Cebu 6000, PH · 224 West Campbell Road, Suite 428, Richardson, Texas 75080, US
There are currently 28 open customer service & support positions in Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include QBE Insurance, Helpware, AvePoint, Open Look Business Solutions, Core-VA Solutions, among others. Browse the listings above to see every active employer.
Yes — 12 of the 28 open customer service & support positions offer remote or hybrid work (6 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
