Cebu, Isabela, Philippines · On-site
Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the origina…
Skills: DNS Troubleshooting, Web Hosting, Email Configuration, WordPress, cPanel
Cebu, Isabela, Philippines · On-site
Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the origina…
Skills: Sales Leadership, Coaching, Staff Management, Sales Training, Performance Reporting
Cebu, Isabela, Philippines · Hybrid
Job Description Responsibilities Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions Provide troubleshooting, technical, and software advice and suggestions Con…
Skills: Triage, Root Cause Analysis, Manual Cross Browser Testing, Functional Requirements Gathering, User Acceptance Testing
Cebu, Isabela, Philippines · On-site
Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the origina…
Skills: Customer Experience, Call Handling, Technical Support, Ticket Management, Email Support
Cebu, Isabela, Philippines · On-site
Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the origina…
Skills: Customer Retention, Technical Support, Problem Solving, Analytical Skills, Interpersonal Communication
Cebu, Isabela, Philippines · On-site
Job Title: Training Officer Job Summary: We are seeking a Training Officer to develop, implement, and oversee training programs for our customer service teams. This role will focus on equipping employees with the skills …
Skills: Training Development, Coaching, Performance Evaluation, Customer Service Techniques, Retention Strategies
Cebu, Isabela, Philippines · On-site
The Project Coordinator at DemandLab will support the Client Services team in managing day-to-day operations, focusing on coordinating resources, meetings, and information to ensure project goals are met. This role invol…
Skills: Project Coordination, Resource Management, Meeting Facilitation, Task Management, Client Onboarding
Cebu, Isabela, Philippines · On-site
Job description Duties and Responsibilities: Social Media Management: Plan, schedule, and post content across social media platforms (Facebook, Instagram, LinkedIn, etc.). Engage with followers by responding to comments …
Skills: Social Media Management, Customer Service, Digital Reporting, Digital Ad Management, Email Marketing
Cebu, Isabela, Philippines · On-site
JOB SUMMARY The Sales Support Officer leads engagement to create opportunities for conversion of the Sales Account Management team to present the Salary Loan Program to the companies key decision-makers. S/he provides su…
Skills: Lead Generation, Sales Support, Client Relationship Management, Appointment Scheduling, Market Research
Cebu, Isabela, Philippines · Hybrid
$50k–$70k/mo
About the Role: We are seeking a Customer Success Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to e…
Skills: Coaching, Quality Assurance, Customer Success Management, Training Delivery, Performance Management
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving…
Skills: Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Data Entry
Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Care, Account Management, Healthcare Billing, Problem Solving, De-escalation
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific ste…
Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry
Harris ComputerCebu, Isabela, Philippines · Remote OK
Job Description A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and…
Skills: Patient Services, Customer Support, Administrative Support
Harris ComputerCebu, Isabela, Philippines · Remote OK
Job Description A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and…
Skills: Patient Services, Customer Service, Communication
Cebu, Isabela, Philippines · Remote Solely
At Core-VA Solutions, we partner with healthcare organizations and service providers across the U.S., helping build reliable support systems that allow businesses to operate efficiently and scale confidently. Our mission…
Skills: CRM Management, HubSpot, Lead Generation, Business Development, Outbound Client Outreach
Cebu, Isabela, Philippines · Hybrid
Job Description UTIES & RESPONSIBILITIES: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client …
Skills: Client Support, Troubleshooting, Technical Research, Communication, Problem-Solving
Cebu, Isabela, Philippines · On-site
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay conne…
Skills: Call Center Management, Performance Coaching, Sales Management, Customer Service, Data Analysis
Cebu, Isabela, Philippines · On-site
Position Summary: The Tier 1 IT Support Technician will be the first point of contact for IT support, providing technical assistance to end-users across the company. This role involves troubleshooting hardware, software,…
Skills: IT Support, Troubleshooting, Windows 10/11, MacOS, Microsoft 365
Cebu, Isabela, Philippines • On-site
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Troubleshoot technical issues related to domain names, DNS, web hosting, and email configurations for customers. Communicate solutions via chat, email, and calls while collaborating with internal technical teams.
Requires strong English communication and problem-solving skills, with a preference for IT or Computer Science graduates. Familiarity with cPanel, WordPress, and DNS is highly valued, though fresh graduates are encouraged to apply.
Who we are.
At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.
As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.
The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.
What you’ll do & how you’ll make your mark
This is not a typical customer service job.
You will handle customer inquiries related to domain names, DNS, web hosting, email configuration, and website issues. The role requires strong problem-solving skills, technical curiosity, and the ability to learn continuously.
We welcome candidates of all experience levels, including fresh graduates in IT or related fields.
If you’re looking for a purely non-technical or scripted support role, this position is not a fit.
Troubleshoot customer issues related to:
Domain names and DNS records
Web hosting (cPanel, servers, uptime issues)
Email setup (SMTP, IMAP, MX records)
Basic website issues (WordPress, SSL, connectivity)
Communicate with customers via chat, email, and/or calls
Handle frustrated or non-technical customers while resolving technical problems
Research and learn new solutions independently
Work with internal teams (sysadmin, billing, abuse, etc.) when needed
The first 2–3 months will feel challenging and overwhelming
You will deal with both technical problems and emotional customers at the same time
Not all answers are readily available—you will need to figure things out
Candidates with strong English communication skills (spoken, written, and reading)
Individuals with strong problem-solving and logical thinking skills
Those comfortable working in a fast-paced, technical environment
Fresh graduates (IT, Computer Science, Computer Engineering, or related fields) are encouraged to apply, even with no prior work experience, provided you have strong fundamentals and willingness to learn.
Experience with web hosting, domains, or DNS
Familiarity with tools like cPanel, WHM, or WordPress
Previous technical support experience
Applicants from technical support roles with upselling experience are welcome to apply, especially those aiming to move into technical web hosting and domain support.
Experience with web hosting, domains, or DNS
Familiarity with tools like cPanel, WHM, or WordPress
Previous technical support experience
Candidates with experience in technical support, web hosting, or domains are also highly valued.
Structured training and mentorship
Real technical skill development (not just scripted support)
Career growth opportunities in technical and operations roles
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! #NetworkSolutions
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, Yoast and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. #TeamNewfold
Offices: 5335 Gate Pkwy, Jacksonville, Florida 32256, US · Burlington, MA, US · Singapore, SG · Mumbai, IN · Toronto, CA
There are currently 79 open customer service & support positions in Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Helpware, Newfold Digital, AvePoint, Momentive, SMDigital Partners, among others. Browse the listings above to see every active employer.
Yes — 32 of the 79 open customer service & support positions offer remote or hybrid work (15 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
