Cebu, Isabela, Philippines · On-site
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is d…
Skills: Customer Care, Account Management, Billing Resolution, Healthcare Education, HIPAA Compliance
Cebu, Isabela, Philippines · Remote OK
$28k–$35k/mo
Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support,…
Skills: Customer Support, Written English, Virtual Assistance, BPO, Ticketing Tools
Cebu, Isabela, Philippines · Remote Solely
WHAT YOU'LL OWN Identify, pursue, and close new business opportunities aligned with SMDigital's growth strategy Build and nurture a strong pipeline of prospective clients through outbound outreach, networking, and referr…
Skills: Business Development, Sales, Account Management, Outbound Outreach, Pipeline Management
Cebu, Isabela, Philippines · Remote Solely
WHAT YOU'LL OWN Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries Gather accurate patient information and verify insurance coverage and eligibility Guide patients through the intake pr…
Skills: Inbound and Outbound Calling, Insurance Verification, Medical Terminology, Patient Intake, HIPAA Compliance
Cebu, Isabela, Philippines · Remote Solely
WHAT YOU'LL OWN Handle inbound and outbound calls from clients seeking pre-settlement funding Gather accurate case information — accident details, attorney info, case status, and insurance data Assess case eligibility an…
Skills: Inbound Calls, Outbound Calls, Case Eligibility Assessment, Client Interaction, Data Privacy Compliance
Cebu, Isabela, Philippines · Remote Solely
WHAT YOU'LL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution of strategies that support the company's mission, vision, and growth goals Oversee team sup…
Skills: Operational Leadership, Strategic Thinking, People Management, Data Analysis, Cross-functional Collaboration
Cebu, Isabela, Philippines · Remote Solely
WHAT YOU'LL OWN Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care Resolve customer concerns efficiently while maintaining a high standard of service quality Accurately document…
Skills: Customer Service, Call Center Operations, Professional Communication, Case Documentation, Conflict Resolution
Cebu, Isabela, Philippines · Hybrid
Job Description Primary Duties: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, exp…
Skills: Troubleshooting, Client Support, Technical Research, Quality Assurance Testing, Technical Documentation
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee Provide customer service via phone calls & answer customer, Underwriter and/or agency’s questions regarding product, process, policy. Responsible for supporting b…
Skills: Administrative Support, Analytical Thinking, Critical Thinking, Customer Service, Insurance Underwriting
Cebu, Isabela, Philippines · On-site
Primary DetailsTime Type: Full time Worker Type: Employee Provide customer service via phone calls & answer customer, Underwriter and/or agency’s questions regarding product, process, policy. Responsible for supporting b…
Skills: Analytical Thinking, Critical Thinking, Data Entry, Data Quality, Insurance Underwriting
Cebu, Isabela, Philippines · On-site
Who we are: At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses …
Skills: Inbound Sales, Consultative Selling, Cross-selling, Upselling, Customer Relationship Management
Cebu, Isabela, Philippines · On-site
Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the origina…
Skills: DNS Troubleshooting, Web Hosting Support, Email Configuration, Problem Solving, English Communication
Cebu, Isabela, Philippines · On-site
Director, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more wit…
Skills: Call Center Operations, Sales Leadership, Customer Service Management, Performance Metrics Analysis, Budget Management
Cebu, Isabela, Philippines · On-site
Position Summary: The Membership Accounting Analyst is responsible for the timely and accurate resolution of discrepancies identified in the Enrollment, Billing and/or Reconciliation processes. The analyst will review do…
Skills: Enrollment Processing, Billing Processing, Reconciliation, CMS Guidance, HIPAA Compliance
Cebu, Isabela, Philippines · On-site
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessa…
Skills: Research, Customer Service, Documentation, Communication, Problem Solving
Cebu, Isabela, Philippines · On-site
Position Summary: The Grievance Research Analyst is responsible for the timely and accurate research and resolution, within CMS guidelines, of customer complaints with added focus on root cause analysis and, when necessa…
Skills: Root Cause Analysis, Grievance Resolution, CMS Guidelines, HIPAA Compliance, Technical Writing
Cebu, Isabela, Philippines · On-site
Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and stor…
Skills: Account Management, SEO, CRM, MS Office Tools, Customer Service
Cebu, Isabela, Philippines · On-site
Voyagu is a San Francisco-based travel management company that connects premium U.S. travelers with travel experts for better and easier planning, booking, and managing of their trips. Being part of a growing billion-dol…
Skills: Travel Sales, Airline Ticketing, Consultative Selling, Customer Relationship Management, GDS
Cebu, Isabela, Philippines · On-site
Who we are. At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses …
Skills: Instructional Design, eLearning Design, Adult Learning Principles, Project Management, LMS Management
Cebu, Isabela, Philippines · Hybrid
Job Description Product: MC PROFESSIONAL Here’s how you will make a significant impact: Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer se…
Skills: Customer Service, Technical Support, MS Word, PowerPoint, Excel
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves assisting beneficiaries with account updates, plan information, and resolving billing or prescription claims issues. The advocate must maintain high call quality standards and ensure compliance with HIPAA and CMS regulations.
Candidates should have an Associate Degree, preferably in Healthcare, and at least 3 years of experience in a high-volume call center or customer service environment. Proficiency in Microsoft Office and the ability to handle complex customer needs with empathy and professionalism are required.
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
As a Member Services Advocate, you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, resolving issues with utilization of the plan. Qualified candidates will have a strong desire to help people with strong customer care skills, attention to detail, and highly organized.
As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best. We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them as you would your own family member. In addition to the keys to success identified above that you will bring with you to the team, you will need to demonstrate the following abilities:
Monthly Goals:
Delivering business transformation through AI-enabled BPM: measurable results, human expertise.
Helpware is built to help the world’s most innovative brands scale faster, smarter, and more sustainably. We combine the precision of AI-enabled BPM with the dedication of world-class teams to deliver measurable results across customer experience, technology, and growth marketing. Our approach is simple: the right people, the right process, powered by the right technology, working seamlessly to transform your business.
Offices: 110 W Vine St, 5th Floor Ste 17, Lexington, Kentucky 40507, US · 548 Market St, San Francisco, California 94104-5401, US · Kiev, Ukraine 04070, UA · 26th McKinley Parkway, Metro Manila, Taguig 1630, PH · Avenida de las Américas 1254, 16th floor, Guadalajara, Jalisco 44610, MX
There are currently 79 open customer service & support positions in Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Helpware, Newfold Digital, AvePoint, Momentive, SMDigital Partners, among others. Browse the listings above to see every active employer.
Yes — 32 of the 79 open customer service & support positions offer remote or hybrid work (15 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
