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Design and optimize end-to-end digital lending journeys to maximize conversion and customer satisfaction for Easy Lending products. Collaborate with cross-functional agile squads to translate business strategy into concrete digital initiatives while ensuring regulatory compliance.
Requires a bachelor's or master's degree with a strong digital mindset and experience in process optimization and data-driven decision making. Candidates must be fluent in English and native in either French or Dutch.
Customer Journey Expert – Online Origination Journeys (Business Lending)
We redefine banking. What about you?
At ING, we are on a journey centered around digital, scalable and customer-driven solutions. Within the Business Lending tribe, the Online Origination cluster focuses on maximizing new production of Easy Lending products through seamless digital channels and superior customer experience.
Your role & work environment
As a Customer Journey Expert (CJE) within the Online Origination Journeys cluster, you will work in cross-functional agile squads to design and deliver end-to-end digital lending journeys. You will focus on growing new production through Easy Lending and online channels, ensuring an optimal balance between customer experience, commercial impact, risk and regulatory compliance.
You will operate in a fast-evolving environment driven by digital innovation, data insights and continuous optimization.
Key responsibilities
We are looking for
We offer
do your thing
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
There are currently 334 open customer service & support positions in Brussels, Belgium listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, AXA, Medi-Market Group, Verisure, ING, among others. Browse the listings above to see every active employer.
Yes — 119 of the 334 open customer service & support positions offer remote or hybrid work (9 remote, 110 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
