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Skills: Microsoft 365, ITIL, Incident Management, Change Management, Jira
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User Documentation and training Consultant (European Institutions)
Brussels, Brussels-Capital, Belgium · On-site
Senior
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
Skills: User Documentation, Training, Content Creation, User Support, Stakeholder Collaboration
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
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Full-time
postgraduate degree
Posted 2d ago
~40 hrs/week
Responsibilities
The consultant will provide user support, training, and incident management for digital workplace solutions while acting as a bridge between business users and IT teams. They will also manage stakeholder relationships, create documentation, and support the deployment of Microsoft 365 services.
Requirements
Candidates must hold a Master's degree or equivalent and possess significant experience in Microsoft 365 administration and change management. Proficiency in ITIL processes, Atlassian Jira, and excellent communication skills in English and French are required.
Full job description
About Cronos Europa
Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.
About the Job
We are looking for an Information and Document Management Consultant to join the Guidance Team, supporting end users in the adoption and effective use of digital workplace solutions and information systems.
The role focuses on providing user support, training, documentation, communication, and incident management services, acting as a key interface between business users and IT teams. The successful candidate will contribute to improving user experience, promoting digital adoption, and ensuring that users are fully equipped to leverage the available tools and services effectively.
Key responsibilities
Provide user support and incident follow-up in line with ITIL best practices.
Deliver training, coaching, and guidance to users and administrators.
Create and maintain user documentation, communication materials, and e-learning content.
Support testing, deployment, and adoption of Digital Workplace and Microsoft 365 solutions.
Gather business requirements and contribute to functional specifications.
Manage stakeholder relationships and coordinate with project teams.
Monitor and improve support processes to enhance user experience and service quality.
Administer and support Microsoft 365 services and collaboration platforms.
Profile
Master's degree or equivalent experience.
Strong experience in Digital Workplace, Windows environments, and Microsoft 365 administration.
Minimum 1 year of experience supporting Microsoft 365 change management initiatives.
Minimum 5 years of experience with Microsoft Office tools (Word, Excel, PowerPoint).
Minimum 4 years of experience with Atlassian Jira.
Good knowledge of ITIL processes and incident management.
Experience in user support, technical documentation, and training delivery.
Excellent communication skills in English and French.
Ability to work effectively in a multicultural and international environment.
Nice to have
ITIL certification.
Experience with ServiceNow.
Experience with European Commission applications such as ARES, SFC, and LaunchPad.
Knowledge of EU funding programmes and European Commission processes.
Digital and Communication Solutions for EU Institutions and International Organisations.
Industry
Professional Services
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Brussels, Brussels Region
LinkedIn followers
34,399
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
Offices: Avenue des Arts 46, Brussels, Brussels Region 1000, BE · Rue Pafebruch 89A, Capellen, 8308, LU
European InstitutionsInternational Organisationsand IT ServicesInformation TechnologyInformation and Communications Technology (ICT)Artificial Intelligence (AI)
Digital and Communication Solutions for EU Institutions and International Organisations.
Industry
Professional Services
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Brussels, Brussels Region
LinkedIn followers
34,399
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
Offices: Avenue des Arts 46, Brussels, Brussels Region 1000, BE · Rue Pafebruch 89A, Capellen, 8308, LU
European InstitutionsInternational Organisationsand IT ServicesInformation TechnologyInformation and Communications Technology (ICT)Artificial Intelligence (AI)