About Cronos Europa: Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future.…
Skills: Website Management, User Experience, Visual Communication, Storytelling, Data Analysis
We are currently looking for a: Audiovisual Manager to strengthen the Cronos Europa team. Location: Brussels Assignment: Part-time - 10 days per month Duration: 30-month As member of a communication and content productio…
Skills: Video Production, Video Editing, Filming, Adobe Premiere Pro, DaVinci Resolve
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
Skills: Data Architecture, Data Governance, Big Data, Data Warehousing, BI Solutions
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
Skills: Microsoft Intune, SCCM, Windows Client Operating Systems, Microsoft Defender, Entra ID
About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. …
Skills: ServiceNow Architecture, IT Service Management (ITSM), REST, Web Services, LDAP
We are looking for an “IT Technician (Cabling & Datacenter)” to strengthen the teams within Cronos Europa. As an IT Technician, you will play a central role in the deployment, maintenance, and support of IT and network i…
Skills: Structured Cabling, Data Center Infrastructure, LAN/WAN Networking, Wi-Fi Technologies, IT Asset Management
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Full-time
bachelor degree
Posted 43d ago
~40 hrs/week
Responsibilities
The specialist will analyze and improve user experience across IT service platforms and report on service data to enhance quality. They will also create engaging visual materials and perform user acceptance testing to bridge the gap between users and IT providers.
Requirements
Candidates need 1-3 years of professional experience and at least 3 years of post-secondary education. Proficiency in English and/or French, along with strong analytical skills and experience in digital communication, is required.
Full job description
About Cronos Europa:
Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.
About the job
For one of our clients within the European institutions, we are looking for a Web User Experience Specialist to support the SERVE Unit in strengthening service quality management in line with DG ITEC’s strategic objectives.
The role focuses on improving user experience, increasing transparency of IT services, and enhancing service quality through data analysis and continuous improvement initiatives.
The Web User Experience Specialist will work within a customer-centric IT environment focused on delivering high-quality digital workplace services (equipment, applications, support, and collaboration tools). The SERVE Unit plays a key role in bridging business users and IT providers, ensuring continuous improvement of service delivery and user satisfaction.
Key Responsibilities
Analyse and improve user experience across IT service platforms (websites)
Collect, interpret, and report on user experience and service data
Create clear and engaging materials (presentations, visuals, web content)
Identify gaps or inefficiencies in IT services and propose improvements
Analyse statistical data related to IT services usage
Maintain an inventory of IT policies impacting DG ITEC systems
Prepare monthly reports based on CRM feedback
Perform user acceptance testing (UAT)
Your Profile
1–3 years of relevant professional experience
Minimum 3 years of post-secondary education (or equivalent experience)
Good command of English and/or French
Experience in digital communication and web environments
Strong analytical and reporting skills
Ability to create documentation and deliver presentations
Comfortable interacting with stakeholders at all levels
Skills
Website management with a focus on user experience
Strong visual communication and storytelling skills
Ability to analyse and structure service-related data
Understanding of IT services and user needs
Knowledge of accessibility principles in digital environments (nice to have)
Team-oriented mindset, able to collaborate across functions
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa!
Related keywords
User ExperienceUXIT Service ManagementDigital TransformationCRMUATWeb ContentData AnalysisDigital WorkplaceAccessibilityEuropean InstitutionsService Quality ManagementVisual Communication
Digital and Communication Solutions for EU Institutions and International Organisations.
Industry
Professional Services
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Brussels, Brussels Region
LinkedIn followers
33,514
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
Offices: Avenue des Arts 46, Brussels, Brussels Region 1000, BE · Rue Pafebruch 89A, Capellen, 8308, LU
European InstitutionsInternational Organisationsand IT ServicesInformation TechnologyInformation and Communications Technology (ICT)Artificial Intelligence (AI)
Digital and Communication Solutions for EU Institutions and International Organisations.
Industry
Professional Services
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Brussels, Brussels Region
LinkedIn followers
33,514
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
Offices: Avenue des Arts 46, Brussels, Brussels Region 1000, BE · Rue Pafebruch 89A, Capellen, 8308, LU
European InstitutionsInternational Organisationsand IT ServicesInformation TechnologyInformation and Communications Technology (ICT)Artificial Intelligence (AI)