Boston, Massachusetts, United States · Hybrid
$55k–$65k/yr
Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the…
Skills: Customer Support, Team Leadership, Mentoring, English Proficiency, Conflict Resolution
Boston, Massachusetts, United States · On-site
$40k–$52k/yr
Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the…
Skills: Customer Support, English Proficiency, Spanish Proficiency, Portuguese Proficiency, Problem Solving
Boston, Massachusetts, United States · On-site
$59k–$61k/yr
Salary: $58500 - 61000 / year Pay Grade: 10 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Croth…
Skills: Operations Management, Safety Regulations, Quality Control, Financial Acumen, Profit and Loss Management
Boston, Massachusetts, United States · On-site
InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both …
Skills: Customer Service, Cash Handling, MS Word, MS Excel, Communication
Boston, Massachusetts, United States · On-site
Omni Boston Hotel at the Seaport DON’T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT We don’t do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas…
Skills: Guest Service, Fine Dining Service, Table Setting, Food & Beverage Knowledge, Communication
Boston, Massachusetts, United States · On-site
$23/hr–$33/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Customer Service, De-escalation, Crisis Management, Problem Solving, Analytical Thinking
Boston, Massachusetts, United States · On-site
$24/hr–$26/hr
Position Title: Conference Receptionist BNY Boston Pay 3 Salary: $24-26/hour Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services,…
Skills: Customer Service, Clerical Support, Visitor Management, Meeting Room Booking, Switchboard Operation
Boston, Massachusetts, United States · On-site
$18/hr–$19/hr
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Customer Service, Hospitality Management, Problem Solving, Verbal Communication, Written Communication
Boston, Massachusetts, United States · On-site
$60/hr–$65/hr
Job Summary At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ med…
Skills: Pharmacy Operations, Clinical Care, Team Leadership, Staffing Management, Prescription Review
Boston, Massachusetts, United States · Hybrid
$17/hr–$24/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Patient Scheduling, EPIC, Medical Billing, Office Administration, Patient Check-in/Check-out
Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Customer Service, Interpersonal Communication, Food Safety, Sanitation, Infection Prevention
Boston, Massachusetts, United States · On-site
$18/hr–$19/hr
Job Description Position Responsibilities Pick, stage and safely deliver parts to pro customers Pick up returns and coresDrop off weekly/monthly sales flyers while promoting current sales and loyalty programs Daily colle…
Skills: Safe Driving, Customer Service, Inventory Management, Upselling, Cross-selling
Boston, Massachusetts, United States · On-site
$24/hr–$33/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides support for leadership positions and a division or department by coordinating administrative work,…
Skills: Administrative Coordination, Calendar Management, Meeting Planning, Travel Arrangement, Correspondence Editing
Boston, Massachusetts, United States · Hybrid
$60k–$75k/yr
Tech Lead - Application Support N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at t…
Skills: Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence
Boston, Massachusetts, United States · On-site
$23/hr–$34/hr
POSITION SUMMARY: Working under the day to day supervision of the pharmacists and Pharmacy Leadership, the technician is responsible for the proper handling of medications. This includes but is not limited to: receiving,…
Skills: Medication Handling, Sterile Compounding, Inventory Management, Aseptic Technique, Customer Service
Boston, Massachusetts, United States · On-site
$85k–$135k/yr
Boston‑Area Sales Careers (Multiple Openings) Boston, Massachusetts Pay from $85,000 to $135,000 per year Due to growth and expansion in the Greater Boston Market, Uline, a name millions of businesses across North Americ…
Skills: Account Management, Prospecting, Customer Consultations, Relationship Building, Presentation Skills
Boston, Massachusetts, United States · On-site
$22/hr–$24/hr
Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water …
Skills: Boat Detailing, Polishing, Waxing, Interior Cleaning, Upholstery Maintenance
Boston, Massachusetts, United States · On-site
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless.…
Skills: Customer Service, Selling Skills, Clienteling, Visual Merchandising, Inventory Management
Boston, Massachusetts, United States · On-site
$54k–$80k/yr
Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Our Pest Elimination team proudly serves our communities and customers by safeguarding…
Skills: Pest Detection, Pest Elimination, Pest Prevention, Customer Service, Sales
San Francisco, California, United States · Hybrid
$154k–$208k/yr
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technolo…
Skills: Customer Engagement, Cloud Computing, Change Management, Program Management, Technical Acumen
Boston, Massachusetts, United States • Hybrid
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Lead the regional Payment Experience team by managing daily operations, handling escalations, and serving as a content expert for payment products. Collaborate with managers to optimize processes and provide feedback on team training and payer experience improvements.
Requires 4+ years of customer support experience with a background in informal leadership or mentoring. Candidates must possess strong analytical skills, a customer-oriented mindset, and proficiency in English.
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
We, at Flywire, are seeking a Payment Experience Team Lead in the Americas.
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required.
You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary.
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
#LI-Hybrid
Delivering the most important and complex payments.
Flywire Corporation (Nasdaq: FLYW) is a global payments enablement and software company. We combine our proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for our clients and their customers. Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, such as NetSuite, so organizations can optimize the payment experience for their customers while eliminating operational challenges. Flywire supports more than 4,900+ clients with diverse payment methods in more than 140 currencies across 240 countries and territories around the world. Flywire is headquartered in Boston, MA, USA with global offices.
Offices: 141 Tremont Street, 10th Floor, Boston, MA 02111, US · Calle del Grabador Esteve, 14, Valencia, 46004, ES · 45 Folgate St, London, London E1 6GL, GB · 38 Beach Road, South Beach Tower, #06-11, Singapore, Singapore 189767, SG · 107-6012, Tokyo, Akasaka, Minato-ku, 12/F Ark Mori Building, 1-12-32, Tokyo, Japan 107-6012, JP
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