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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
Manage and grow a portfolio of strategic partner accounts through business reviews, success planning, and operational check-ins. Collaborate with internal teams to drive partner onboarding, adoption, and resolution of escalations.
Requirements
Requires over 4 years of experience in partner or customer success roles with a proven track record in B2B relationship management. Proficiency in CRM platforms like Salesforce or HubSpot is required, with experience in SaaS or fleet management being advantageous.
Full job description
Company Description
At Radius, we're helping businesses navigate the future through innovative mobility, connectivity and technology solutions. As we continue to grow across North America
Job Description
We're looking for a Partner Success Manager to help drive the success, engagement and growth of our strategic partner network.
You'll be the primary point of contact for a portfolio of reseller, referral, insurance, fleet and channel partners, building strong relationships while ensuring partners have the tools, support and expertise needed to grow successfully with Radius.
What you'll be doing
Manage and develop relationships with strategic partner accounts
Lead business reviews, success planning and operational check-ins
Drive partner onboarding, enablement, adoption and engagement
Own partner issues and escalations through to resolution
Collaborate with Sales, Product, Support and Operations teams to deliver an exceptional partner experience
Identify opportunities for growth, retention and account expansion
Analyse partner performance and provide insights to support business growth
Qualifications
4+ years' experience in Partner Success, Customer Success, Account Management or a similar customer-facing role
Proven experience managing B2B relationships
Strong communication, presentation and stakeholder management skills
Experience using CRM platforms such as Salesforce or HubSpot
Highly organised with the ability to manage multiple priorities
Experience within SaaS, telematics, fleet management or channel partner programmes would be advantageous.
Additional Information
Join a growing global technology business where you'll have the opportunity to influence strategic partnerships, drive commercial growth and develop your career in a fast-paced, collaborative environment.
Salary up to $75,000 USD
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Radius is a global business services company founded in the UK in 1990 that now operates in 19 countries across five continents. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings in fleet and connectivity.
Our role is to empower these companies through a unique set of solutions, talented team and an expansive network of specialist partners. This foundation uniquely positions us to deliver solutions to businesses of all sizes.
Our people are critical to our success as we develop new innovative products across a growing range of businesses. We like to develop our people and allow them to grow within the company, helping them become experts in their chosen area and potential leaders for the future.
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,074 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Domino's, Macy's, Emory Healthcare, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 674 of the 4074 open customer service & support positions offer remote or hybrid work (321 remote, 353 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.