Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Technical Account Management, Customer Success, SaaS Configuration, Technical Advising, Product Adoption
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Project Management, Implementation Management, Stakeholder Management, Risk Management, Change Management
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Customer Relationship Management, Account Management, Strategic Thinking, Cross-functional Collaboration, Customer Adoption
Atlanta, Georgia, United States · Remote OK
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Case Management, Time Management, Written Communication, Verbal Communication, Attention To Detail
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: User Story Creation, Acceptance Criteria Writing, UI/UX Design Collaboration, Agile Scrum, Jira
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Customer Relationship Management, Account Management, Strategic Thinking, Cross-functional Collaboration, Customer Retention
Atlanta, Georgia, United States · Remote OK
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Product Configuration, Customer Training, Project Management, Cross-functional Collaboration, Problem Solving
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Technical Configuration, Project Management, Customer Onboarding, SaaS Implementation, CRM Software
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: SaaS Testing, Web Application Testing, Mobile Application Testing, Agile Methodology, Test Planning
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: SQL, Python, Data Modeling, ETL/ELT Pipelines, Distributed Data Processing
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Project Management, People Leadership, SOP Compliance, Performance Management, Stakeholder Communication
Atlanta, Georgia, United States · Remote OK
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Case Management, Time Management, Written Communication, Verbal Communication, Detail Oriented
Atlanta, Georgia, United States · Hybrid
Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 hea…
Skills: Compliance Management, Security Questionnaires, RFP Coordination, Audit Support, Process Improvement
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Serve as a trusted technical advisor to help customers adopt and optimize QGenda's platform to achieve business outcomes. Collaborate with Support, Product, and Engineering teams to resolve complex issues and advocate for feature enhancements based on customer feedback.
Requires a bachelor's degree and 2-3 years of experience in technical account management or a similar SaaS role. Candidates must have strong technical aptitude and the ability to travel for customer meetings and industry events.
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
Within our Customer Success (CS) organization, we are seeking technically savvy individuals who are passionate about helping customers realize long-term value from their QGenda solutions.
As a Customer Success Technical Account Manager (CS-TAM), you serve as a trusted technical advisor and proactive partner, helping customers adopt, optimize, and continually drive business outcomes through QGenda’s platform. You will work closely with Customer Success Managers (CSMs), QGenda Support (QS), and cross-functional teams to ensure a seamless, high-value customer experience.
Some CS-TAMs will serve as primary technical points of contact for designated customer relationships, while others may specialize in product domains or feature sets—contributing technical expertise across multiple accounts as a subject matter expert. Regardless of focus, all TAMs play a critical role in ensuring technical excellence, adoption success, and sustained customer satisfaction.
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Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
QGenda revolutionizes healthcare workforce management everywhere care is delivered. QGenda ProviderCloud, a purpose-built healthcare platform that empowers customers to effectively deploy workforce resources, includes solutions for credentialing, scheduling, on-call scheduling, time and attendance, exam room management, and workforce analytics. More than 4,500 organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com.
Offices: 3280 Peachtree Rd NE, Suite 1400, Atlanta, Georgia 30305, US
QGenda revolutionizes healthcare workforce management everywhere care is delivered. QGenda ProviderCloud, a purpose-built healthcare platform that empowers customers to effectively deploy workforce resources, includes solutions for credentialing, scheduling, on-call scheduling, time and attendance, exam room management, and workforce analytics. More than 4,500 organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com.
Offices: 3280 Peachtree Rd NE, Suite 1400, Atlanta, Georgia 30305, US
