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Full-time
high school, associate degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Shift Manager oversees daily venue operations, including staff scheduling, training, and performance management to ensure high-quality guest service. They are responsible for maintaining inventory, ensuring compliance with internal policies, and resolving guest concerns effectively.
Requirements
Candidates must have a high school diploma or equivalent and at least three years of relevant experience, including one year in a supervisory role. Proficiency with Microsoft Office and the ability to obtain Responsible Alcohol and ServSafe certifications within 90 days are required.
Full job description
Pay based on experience | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service and attention to detail is essential, how do we ensure all of the Ru Yi guests are happy with our service? As a Ru Yi Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Function)
*Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
*Oversee daily operations of assigned shift, including but not limited to leading shift meetings, conducting training, and performing opening/closing duties.
*Ensure timely, positive resolution of guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.
*Manage team member scheduling and venue inventory to meet business demands and attain budgeted goals through effective cost controls.
*Maintain a safe, sanitary, and organized work environment.
Maintain complete knowledge of venue to include service standards, menu items, beverage selections, specials, promotions, events, and policies.
Work at other venues as assigned, based on business needs.
Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.
Job Qualifications
A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of a similar size are required. An Associate’s degree can take place of 1 year of experience.
One year of supervisory experience is required.
The ability to successfully achieve and maintain Responsible Alcohol and ServSafe certifications within 90 days.
Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.
The ability to maintain discretion in handling confidential information.
The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is required to talk, hear, stand, walk, climb, balance, stoop, kneel, crouch, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member will be required to lift or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member will be exposed to and handle foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
At Potawatomi Casino Hotel, we create opportunities. From employing nearly 2,000 people—making it one of the top-25 employers in Milwaukee—to helping our community through diverse charitable programs, we strive to positively impact not only the places in which we live, but also the futures of our valued team members.
Offices: 1721 West Canal Street, Milwaukee, Wisconsin 53233, US
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How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1142 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $46k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 15,905 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Marcus Corporation, Festival Foods, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 725 of the 15905 open customer service & support positions offer remote or hybrid work (308 remote, 417 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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