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PATIENT ACCESS SVC REP FLOAT, FCP - PATIENT CARE GENERAL - TH
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Full-time
high school
Paid time off, Career pathways, Tuition assistance, CEU opportunities, Retirement plan, Medical insurance
Posted 13d ago
~40 hrs/week
Responsibilities
The Patient Access Service Representative greets patients, verifies demographic information, and manages appointment scheduling. They are also responsible for collecting payments, balancing daily cash collections, and maintaining accurate patient records.
Requirements
A minimum of one year of experience in a customer service or receptionist role is required, with healthcare experience preferred. Candidates must possess a high school diploma or equivalent and demonstrate proficiency in Microsoft Office applications.
Full job description
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our CP-TOWN HALL HEALTH CENTER facility.
This job is ON - SITE.
FTE: 1.000000 Standard Hours: 40.00 Shift: Shift 1
Shift Details: Holidays: Weekends:
Job Summary:
The Patient Access Service Representative (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures. Assists patients with ancillary appointment scheduling and forms. Schedules, cancels, and reschedules patient appointments. Answers and directs telephone calls.
EXPERIENCE DESCRIPTION:
A minimum of 1 year of prior experience as a receptionist/assistant or customer service field is required. Previous experience in a healthcare setting is preferred. Two years of experience as a receptionist/assistant or work in a customer service field is preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required.
SPECIAL SKILLS DESCRIPTION:
Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook and Word. Knowledge of medical terminology and EpicCare is preferred. Proficiency in Microsoft Excel is preferred.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
Paid time off
Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
Academic Partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan - 403b
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
The Froedtert & MCW health network has 10 hospital locations, more than 2,100 physicians and 45+ health centers.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Milwaukee, WI
LinkedIn followers
44,475
The Froedtert & the Medical College of Wisconsin health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes 10 hospital locations, more than 2,300 physicians and more than 45 health centers and clinics, draws patients from throughout the Midwest and the nation. In our most recent fiscal year, outpatient visits were more than 1.6 million, inpatient admissions to our hospitals exceeded 57,500 and visits to our network physicians totaled more than 1.28 million.
In addition to Froedtert Hospital, the network includes Froedtert Bluemound Rehabilitation Hospital, Froedtert Holy Family Memorial Hospital, Froedtert Menomonee Falls Hospital, Froedtert West Bend Hospital and Froedtert Community Hospital with locations in Mequon, New Berlin, Oak Creek and Pewaukee. The health network represents the collaboration of Wisconsin’s largest multispecialty physician practice with two community-based physician groups. In 2017, an existing affiliation with the former United Hospital System was expanded to include what is now known as Froedtert Pleasant Prairie Hospital and related clinics in the network. In 2024, Froedtert Health and ThedaCare became one organization, making it possible for the health network to enhance access to care for more people in Wisconsin.
Offices: 9200 W. Wisconsin Ave., Milwaukee, WI 53226, US · W180 N8085 Town Hall Road, Menomonee Falls, WI 53051, US · 3200 Pleasant Valley Road, West Bend, WI 53095, US
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1142 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $46k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 15,905 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Marcus Corporation, Festival Foods, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 725 of the 15905 open customer service & support positions offer remote or hybrid work (308 remote, 417 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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