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Full-time
bachelor degree
Generous benefit package
Posted 8d ago
~40 hrs/week
Responsibilities
The Project Associate will oversee Aptura and Capital projects by managing pricing, procurement, and project tracking from kickoff to completion. They will coordinate with cross-functional teams and clients to ensure project scope, budget, and timeline requirements are met.
Requirements
Candidates must have 4+ years of experience in project management, operations, or customer-facing roles with a proven ability to manage multiple concurrent projects. A bachelor's degree in Business, Communications, or a related field is preferred.
Full job description
Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Project Associate position, you’ll play a key role in delivering successful Aptura and Capital projects ranging from $15K to $1M, including renovations and new construction initiatives. You’ll collaborate closely with clients, vendors, and cross-functional teams—including Capital Sales, Aptura Project Managers, Designers, and Operational Support—to keep projects moving efficiently from kickoff through completion. Responsibilities include pricing, quoting, procurement, project tracking, and project closeout activities, while ensuring a high-quality customer experience throughout the process. You’ll also support team initiatives, contribute to process improvements, and effectively manage multiple projects and priorities in a fast-paced environment.
Skills Needed:
Communicates Effectively - Demonstrated ability to communicate professionally and effectively with both operational and high-level customer/vendor contacts, and multi-functional internal teams with little guidance. Excellent verbal and written communication skills with strong attention to detail.
Makes Quality Decisions - Demonstrates the capacity to swiftly make informed decisions in addressing intricate challenges and issues, while benefiting from occasional guidance.
Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.
Superior organizational and time management skills with ability to prioritize and meet deadlines.
Ability to learn new software and tools for order placement and project collaboration.
Oversee Aptura and Capital projects to ensure customers’ expectations are met with regard to scope, timeline, budget and service requirements while maximizing project profitability.
Create accurate quotes or proposals, including requesting pricing, freight, logistic and/or installation quotes and drafting quotes or proposals for customers.
Coordinate and plan the execution of all orders with the customer and project team through order placement and proactive communication of shipment and delivery information.
Manage changes in the fulfillment process to meet project timelines and budgets, while minimizing net loss. Provide proactive communication to Capital Sellers, Aptura Project Managers, Designers and other sales/studio partners.
Participate in targeted customer visits capturing all customer selections, customer phone calls, and traveling on-site as needed.
Experience:
4+ years of experience in project management, operations, or customer-facing roles with increasing responsibility.
Demonstrated success managing multiple concurrent projects involving cross-functional stakeholders, suppliers, and service providers.
Experience identifying and mitigating large-scale project risks while balancing customer satisfaction, operational efficiency, and profitability.
Proven ability to make independent decisions, offer creative problem-solving and drive results in a fast-paced, ambiguous environment.
Experience leveraging technology, automation, AI tools, or process improvement methodologies to improve efficiency and outcomes preferred.
Additional Items of Interest:
Bachelor’s degree in Business, Communications, or related field
Project Management certification of interest but not required
Job to be performed in the location listed. Generous benefit package available.
We’ve seen your care through the dedication, the resilience, and the impact you make every day.
At Direct Supply, we advance Senior Living by combining 40+ years of industry expertise with the power of AI, automation, and actionable insights.
We’ve seen your care, so we:
- Innovate to deliver measurable results and shape the future of care.
- Advocate for seniors where it matters most, from policy to frontline support.
- Empower providers with smarter solutions that improve operations and outcomes.
Through intelligent supply chains, advanced procurement tools, and purpose-built technology, we’re helping providers create stronger, more efficient care environments for America’s seniors.
Explore solutions at DirectSupply.com
Join our mission at DirectSupply.com/Careers
Offices: 7301 West Champions Way, Milwaukee, Wisconsin 53223, US
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1098 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 15,682 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Marcus Corporation, Festival Foods, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 708 of the 15682 open customer service & support positions offer remote or hybrid work (298 remote, 410 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Wisconsin