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$53k–$63k/yr
Full-time
high school
Monthly Bonus Incentives, Medical Insurance, Dental Insurance, Vision Insurance, Vacation Time, Sick Time
Posted 10d ago
~40 hrs/week
Responsibilities
The Club Manager oversees daily gym operations to ensure a high-quality member experience and financial success. Key duties include leading and developing staff, managing sales goals, and maintaining facility cleanliness and safety.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED and basic computer proficiency. Previous management experience and CPR certification are preferred.
Full job description
Overview
Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
Responsibilities
About the Club Manager Role:
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.
Daily responsibilities for the Club Manager also include:
Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Staff Management
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Manage disciplinary/termination activities.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds. Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll Team.
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Sales
Establish and communicate sales objectives and goals with team.
Assist in forecasting annual sales goals.
Adapt and share best sales practices.
Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.
Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.
Competencies:
Communicates Open & Effectively
Builds Strong Relationships
Nurtures Leaning & Growth
Drives Continuous Improvement
Champions CORE values
Qualifications
About Your Qualifications:
Must be 18 years of age or older.
Passion for helping others.
Commitment to excellent service
Previous management experience is preferred
Basic computer proficiency (Microsoft Suite)
Current CPR Certification preferred
High school diploma/GED equivalent required.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.
Confident problem-solver.
Physical Demands of the Club Manager:
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Bonus Incentives Monthly
Medical, Dental, and Vision Insurance*
Vacation*/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Employee perks and discounts
*Please note that certain benefits listed above are for full-time employees only
Pay Range Placement Statement:
Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:
Relevant skills
Years and depth of experience
Performance History
Market competitiveness
Geographic economic conditions, such as cost of living and local wage benchmarks
Enhancing people's lives through an affordable, high-value, non-intimidating, Judgement Free® fitness environment.
Industry
Wellness and Fitness Services
Company size
501-1,000 employees
Founded
2002
Headquarters
Foxborough, Massachusetts
LinkedIn followers
1,198
Core Development & Management (CDM) is a Planet Fitness franchisee based in Foxborough, MA. Our company is dedicated to empowering people to improve & spark the potential within every individual that works at CDM. CDM is one of the largest and fastest growing Planet Fitness Franchisee’s and currently owns and operates 87 Planet Fitness locations in New England and the Pacific Northwest. We are a portfolio company of SBJ Capital.
At CDM our mission is to empower people to improve. We strive to foster an environment where everyone has the resources and support, they need to thrive. Through education, great communication, and community building, we are committed to empowering individuals to pursue their career passions. We encourage innovation while also promoting work-life balance, diversity and inclusion, and leading by example. We stand by our core values of community, opportunity, respect, and excellence. We strive to create a positive community for all, empowering all to create their path for success, respect all regardless of their background or experiences, and seek excellence in all we do for our community and business. Our vision is to create an environment where greatness can be achieved.
CDM is a company where your potential will be energized, your career passions embraced, and your contributions valued. We believe we can create a positive community that fosters growth, opportunity, respect, and excellence together.
Planet Fitness is the leader in the low-cost, high-value fitness segment and one of the largest and fastest growing brands within the fitness industry. Currently, Planet Fitness (NYSE: PLNT) touts over 2,600+ open locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia.
Offices: 2 Hampshire St, Foxborough, Massachusetts 02035, US
How much do Customer Service & Support jobs in Washington pay?
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