Customer Service & Support Jobs in Washington (Now Hiring) — 14,892 open — Page 256

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

 Cultivating the American Dream is the purpose that binds the team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ homes, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. 

The Role

The Regional Maintenance Supervisor is a critical contributor to our success in achieving our Corporate Purpose, living our Mission, and honoring our Core Values.  The Regional Maintenance Supervisor fosters a high company morale and culture that results in the retention and attraction of top talent.  This role impacts every maintenance team member within their assigned portfolio from their very first days with our company through the progression of their career with us.  This role supports our brand, helps build our reputation, focuses our efforts on consistently achieving excellence, and enhances the service we bring to our residents, guests, associates, and our properties. This role heightens our ability to grow by recommending and executing upon constant innovative improvements to the management platform with a focus on improving overall maintenance operations.

The Regional Maintenance Supervisor is a subject matter expert and experienced leader who excels in a fast-paced, agile, affordable housing environment. This role demands superior problem solving, leadership, and unwavering follow-through.

The successful Supervisor will contribute to the immediate needs of the property by aiding in managing TURNs to minimize property vacancies.  They will also aid properties with work order support to ensure maintenance tickets are being closed in accordance with company guidelines.

In exercising their responsibilities, they must promote an atmosphere necessary to support the greatest possible satisfaction and well-being of all individuals associated with the properties, including fellow team members and residents, and consistent with the goals and objectives of the Company and property owners. 

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

 Qualifications

• Ability to supervise employed staff.
• Demonstrated outstanding verbal, written, multi-tasking, and presentation skills.
• Must have the ability to work independently with minimal supervision.
• Demonstrated knowledge and skills in operating and maintaining year-round programs and facilities.
• Willingness to offer quality internal and external customer service, to assist, and to enhance company guidelines and initiatives.
• Possess strong organizational skills and the ability to prioritize work to meet company goals and objectives.
• Ability and willingness to travel to various locations within the US for purposes of associate training, property inspections, and property acquisitions/dispositions.
• Familiarization with Microsoft systems and applications.
• A minimum of (5) five years’ experience in the property management, hospitality, or construction management fields with demonstrated work experience in the areas of maintenance operations.
• Demonstrated experience in personnel management, proven leadership, and interpersonal skills.
• Proficient understanding of the construction industry, terminology, codes, documentation, and building performance issues.
• Advanced working knowledge of the following software programs: Microsoft Office (Word, Excel, PowerPoint, Outlook) and Office 365.
• Aptitude for undertaking administrative tasks such as reporting, budgeting, and working with spreadsheets, etc.
• Be detail-oriented, cost-conscious, and reliable to meet deadlines.
• Adept at mathematical calculations, equations, and spreadsheet analysis.
• Exhibit strong organizational skills, excellent training ability,
• Exhibit superior business judgment and acumen, with an acute concern for customer satisfaction. A strong sense of fairness and integrity.

Position Requirements

• Functions as the Maintenance Supervisor at various communities to which assigned.
• Manage all building services and preventative maintenance programs consistent with industry best practice, Avanath’s Standard Operating Procedures, and in compliance with the State/Federal Govt./OSHA’s Codes/regulations.
• Supervise the day-to-day operations, including but not limited to heating, ventilating, air conditioning (HVAC); plumbing and piping; fire protection; building automation and maintenance systems; and general building maintenance and troubleshooting.
• Prioritize and schedule maintenance work, assuring quality of work consistent with Avanath’s standards. 
• Manage the Maintenance Technicians to ensure all service requests are completed within Avanath standards and are appropriately and accurately documented.
• Manage facilities budgets, using appropriate business software.
• Review completed work to verify conformance to standards or repair requirements.
• Ensure all emergencies, routine maintenance/repairs are carried out in a timely and professional manner.
• Respond promptly and effectively to all safety/risk-management-related issues at the property.
• Review completed work orders for accuracy of labor hours, materials’ cost, and track recurring equipment failures.
• Conduct regular inspection tours of buildings, interior common areas, and the exterior of the property, equipment, and surrounding grounds for deficiencies, potential safety, health, or code problems and necessary repairs.
• Prepare written reports on inspections, advising other building users as appropriate.
• Provide recommendations for dealing with problems noticed in inspections.  
• Oversee and supervise “Turn” preparation of vacated units, ensuring timely completion.
• Inspect vacant units after repairs and maintenance work have been completed to determine the quality of work performed and readiness for occupancy.
• Manage the maintenance spare parts and the tools inventory, determining which parts/tools to stock and their stock level, and working directly with Community Manager to maintain inventory of parts, tools, and supplies within budget.
• Maintain shop appearance and all mechanical, supply, electrical, and storage facilities on site.
• Ensure proper maintenance of equipment to ensure warranty compliance and extend its useful life.
• Oversee all other contracted work in the building, obtaining bids and negotiating prices with vendors and contractors, as approved by the Community Manager or the Regional Manager.
• Coordinate deliveries, schedules, and performance of all facility-related vendors.
• Ensure proper safety procedures are followed, personal protective equipment is used, and health & safety policies are enforced.
• Manage process for keying and coring/coding of locks and maintain lock procedures, logbooks, and protocols for key management and security.
• Effectively implement standard operating procedures and preventive maintenance programs according to Avanath’s standards.
• Take part in emergency preparedness planning and act as essential personnel in emergencies.
• Escalate unique or urgent repairs/replacements to the Community Manager and Director of Building Services.
• Maintain records on all major systems, including maintenance manuals, manufacturer’s cut sheets, warranties, and equipment specifications.
• Work closely with the Community Manager and Director of Building Services to manage, formulate, and track facilities and capital budget.
• Hire, train, and develop Maintenance team members, holding them accountable for delivering a high level of service.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Travel within the region and to other business offices and events via airline, train, and automobile.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

 Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of ’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

 

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