Summary of Functions

A Camas Club Representative is dedicated to serving the guests of Northern Quest Casino at the Player’s Club desk, outlets and on the gaming floor, providing the best possible service by performing the following duties.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Performs liaison tasks by receiving and appropriately directing internal and external guests and callers.
• Provides specific and general departmental information regarding the casino.
• Facilitates access to information and responds to written requests.
• Provides high quality customer service and hospitality in the execution of these tasks and responsibilities.
• Provides specialized services to VIP guests.
• Assists Bus Coordinator as needed.
• Prepares for the arrival and greets daily bus shuttles.
• Builds and promotes Camas Club membership.
• Enter all new Camas Club memberships and data entry for complimentary authorization points.
• Redeems Camas Club points for casino merchandise and other casino services.
• Knowledge of the box office ticket system to sell concert tickets to the public using guest credit card
• Enters custom ratings based on amount spent at other venues to guest accounts.
• Able to identify any irregularities in guest accounts and reports to the supervisor any discrepancies.
• Ability to learn the functionality of database tools to determine eligibility of guest rewards and offers.
• Maintained a clean database by regularly correcting addresses and other personal information on guest accounts as directed by the database team.
• Required to follow policy and procedure of the Win/loss statement process in an accurate manner 
• Required to assist in Casino promotions, concerts, slot tournaments and events.
• Knowledge of promotional kiosks and functionality.
• Research, compiles, and prepares data for reports; assists with special projects. 
• Participates in casino promotions, events, and concerts to ensure excellent customer service.
• Promote and conducts Camas Club promotions and events.
• Provides feedback and assistance as needed for each promotion and event.
• Assist Supervisors as needed.
• Ensure control/protection of company assets.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• Ability to multitask while taking incoming telephone calls at the Call Center.
• Must possess good cash handling skills.
• Must be able to accurately handle large sums of cash or slot tickets.
• Must be able to accurately handle large sums of cash, slot tickets, and prize payout forms by following NQRC and dept cash handling policy and procedures.
• May be required to assist with the distribution and execution of the casino continuity program.
• Must be able to follow P&P for cash and gift postcards and related promotions.
• Ability to multitask in all areas of the Camas Club.
• This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• Two to five years of related experience in the hospitality or retail field. 

Skills & Abilities

• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to type at a minimum of 20 wpm.
• Must be proficient with Northern Quest Player Tracking and Compliance Software
• Delivery of outstanding, attentive, and friendly service to customers.
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department head and employees.
• Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.
• Ability to use multiple types of equipment including but not limited to ID scanners, iPad, card printers, receipt printers, laptops etc.
• Excellent organizational, communication and people skills.
• Skill in identifying and resolving administrative problems under pressure conditions.

Education

• High school diploma or general education degree (GED).
• One year of college or technical school is preferred.

Other Requirements

• Ability to obtain and maintain a Washington State Gaming License.
• Ability to obtain and maintain a Tribal Gaming License.
• Ability to obtain and maintain a Class III certification.
• Ability to maintain confidentiality for internal and external guest information.
• Ability to pass Title 31 testing.
• Valid driver’s license (Must be in possession while operating a Tribal Vehicle.
• Must be willing to work nights, weekends, holidays and flexible hours as required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.