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Horse Heaven Hills Pet Urgent Care

Veterinary Receptionist

Kennewick, Washington, United States · On-site

$17/hr–$20/hr

Entry level

Receptionist Horse Heaven Hills Pet Urgent Care & Veterinary Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone fo…

Skills: Customer Service, Multitasking, Organization, Veterinary Terminology, Payment Processing

Veterinary Receptionist

Horse Heaven Hills Pet Urgent Care

Kennewick, Washington, United States • On-site

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Entry level

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  • $17/hr–$20/hr
  • Full-time
  • Medical insurance, Dental insurance, Vision insurance, Paid time off, 401(k) plan, Professional development opportunities
  • Posted 4h ago
  • ~40 hrs/week

Responsibilities

Act as the first point of contact by greeting clients, managing appointment sign-ins, and handling hospital inquiries. Responsible for processing payments, scheduling future visits, and maintaining a clean, organized front-desk environment.

Requirements

Previous experience as a veterinary receptionist or medical office assistant is preferred. Candidates must possess strong organizational skills and the ability to remain professional in a fast-paced environment.

Full job description

 

Receptionist

Horse Heaven Hills Pet Urgent Care & Veterinary Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

Salary: $17.13 - $20.50

Schedule: Hours varies. 30-40 hours per week. Monday - Saturday 7:15am-11:30pm Sunday7:30am-7:30pm
10 hour shifts

Key Responsibilities: 

  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

  • Previous experience as a veterinary receptionist or medical office assistant preferred
  • Strong organizational and multitasking skills
  • Ability to maintain a calm, professional, and positive demeanor

About Horse Heaven Hills

At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well-being.

We offer career advancement opportunities with clearly defined growth paths from entry-level to senior leadership roles.

Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.

 

 

Related keywords

Veterinary ReceptionistPet Urgent CareMedical Office AssistantVaccination ProtocolsLab TestsClient RelationsFront Desk ManagementAnimal CareHealthcare Administration

About Horse Heaven Hills Pet Urgent Care

LinkedInVisit site
Industry
Veterinary Services
Company size
11-50 employees
Founded
2018
Headquarters
Kennewick, Washington
LinkedIn followers
32

Our team is knowledgeable and highly skilled! We have 9 veterinarians, 12 licensed veterinary technicians, and over 50 support staff members. Our doctors and licensed veterinary technicians have over 300 years of combined experience in every aspect of veterinary medical care. We are the only facility in the area that offers same-day urgent care for every pet; including birds, reptiles, ferrets, and pocket pets. Our general practice department offers scheduled appointments for all routine surgeries, dental procedures, and preventative care needs. Our efforts are focused on industry best practices, sustainable veterinary medical careers, positive personal and professional growth, community outreach, and compassionate end of life services. Our hospital is privately owned with a newly remodeled facility that includes over 10,000 sq ft, ten exam rooms, one isolation exam room with attached hospitalization ward, and two dedicated comfort rooms for euthanasia services. Our comfort and isolation rooms are accessible through a private entrance separate from our main lobbyOur hospital also includes the following: Two surgical suites One dental suite Digital radiography Vimago CT and fluoroscopy GE Versana Balance Vet for cardiac and abdominal ultrasound Therapeutic Laser Chiropractic Services Acupuncture Services Mobile Services Extensive in-house pharmacy and laboratory including telecytology Spanish speaking services with bilingual doctors and support staff

Offices: 3315 W Clearwater Ave, Kennewick, Washington 99336, US

General PracticeUrgent Careand Small Animal Medicine
View all jobs at Horse Heaven Hills Pet Urgent Care

About Horse Heaven Hills Pet Urgent Care

LinkedInVisit site
Industry
Veterinary Services
Company size
11-50 employees
Founded
2018
Headquarters
Kennewick, Washington
LinkedIn followers
32

Our team is knowledgeable and highly skilled! We have 9 veterinarians, 12 licensed veterinary technicians, and over 50 support staff members. Our doctors and licensed veterinary technicians have over 300 years of combined experience in every aspect of veterinary medical care. We are the only facility in the area that offers same-day urgent care for every pet; including birds, reptiles, ferrets, and pocket pets. Our general practice department offers scheduled appointments for all routine surgeries, dental procedures, and preventative care needs. Our efforts are focused on industry best practices, sustainable veterinary medical careers, positive personal and professional growth, community outreach, and compassionate end of life services. Our hospital is privately owned with a newly remodeled facility that includes over 10,000 sq ft, ten exam rooms, one isolation exam room with attached hospitalization ward, and two dedicated comfort rooms for euthanasia services. Our comfort and isolation rooms are accessible through a private entrance separate from our main lobbyOur hospital also includes the following: Two surgical suites One dental suite Digital radiography Vimago CT and fluoroscopy GE Versana Balance Vet for cardiac and abdominal ultrasound Therapeutic Laser Chiropractic Services Acupuncture Services Mobile Services Extensive in-house pharmacy and laboratory including telecytology Spanish speaking services with bilingual doctors and support staff

Offices: 3315 W Clearwater Ave, Kennewick, Washington 99336, US

General PracticeUrgent Careand Small Animal Medicine
View all jobs at Horse Heaven Hills Pet Urgent Care

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