Operations Sales Manager Location: : Alexandria, VA Employment Type: Full-Time Compensation: $100,000 + bonus Serenity is hiring an Operations Sales Manager to take full ownership of a high-volume service location — the …
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan, Paid Time Off, Paid Holidays
Posted 13d ago
~40 hrs/week
Responsibilities
The Operations Sales Manager is responsible for the full day-to-day operation of a high-volume service location, including staffing and workflow. They must drive sales performance and hold the team accountable to revenue targets and KPIs while ensuring a premium member experience.
Requirements
Candidates need 10+ years of leadership experience blending operations management with a proven track record of meeting sales targets. Experience in hospitality, upscale retail, or premium service operations is strongly preferred.
Full job description
Operations Sales Manager
Location: : Alexandria, VA
Employment Type: Full-Time
Compensation: $100,000 + bonus
Serenity is hiring an Operations Sales Manager to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. This is a role for someone who has already proven they can drive revenue while running a tight operation and is ready to do both at a higher level. You'll be expected to lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated. If your background blends operations management with a track record of hitting sales goals, you'll walk in already speaking the language. No industry-specific experience required.
What You'll Be Responsible For
Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities
Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
Identify underperformance early and address it directly, with clarity and follow-through
What We're Looking For
10+ years of leadership experience with a demonstrated blend of operations management and sales — you've run the floor and owned a number
A proven track record of meeting and exceeding sales targets with the results to back it up
Demonstrated accountability to KPIs — you've managed them, reported on them, and made decisions based on them
Background in hospitality, upscale retail, or premium service operations is a strong advantage — if you've run a location where member experience and revenue performance drove every decision, you already know what this job feels like
You've had direct performance conversations and have the outcomes to show for them
You don't wait to be told something is off — you see it, own it, and fix it
Compensation & Benefits
$100,000+ annually plus bonus incentives
90% employer-paid medical, dental, and vision coverage
401(k) retirement plan
10 PTO days to start, 15 after year one + 10 paid holidays
About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that hitting the number and raising the standard are the same job. If you've built your career running operations where cutting corners wasn't an option and missing targets wasn't acceptable, you'll be at home here.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
How much do Customer Service & Support jobs in Virginia pay?
Based on 2835 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Virginia right now?
There are currently 22,271 open customer service & support positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia?
Companies currently hiring include Domino's, Advance Auto Parts, Dollar Tree Stores, Lowe's Companies, Inc., Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia?
Yes — 1083 of the 22271 open customer service & support positions offer remote or hybrid work (559 remote, 524 hybrid).
How do I apply for Customer Service & Support jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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