Blue Moon TapHouse was born from the creative inspiration of bringing craftsmanship to life. The menu marries the art of cooking with the art of beer in a high-volume bar environment, boasting an open kitchen. The Tavern…
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Full-time
high school, bachelor degree
Posted 28d ago
~40 hrs/week
Responsibilities
The Operations Manager oversees the daily activities of food and beverage outlets to ensure service standards and regulatory compliance. They are responsible for managing staff, controlling costs, and implementing marketing programs to maximize profitability and guest satisfaction.
Requirements
Candidates must have a high school diploma and 1-2 years of full-service restaurant or nightclub management experience. Required qualifications include strong communication skills, basic mathematical proficiency, and valid food/alcohol certifications.
Full job description
Blue Moon TapHouse was born from the creative inspiration of bringing craftsmanship to life. The menu marries the art of cooking with the art of beer in a high-volume bar environment, boasting an open kitchen. The Tavern features live music and authentic art by local artists. The TapHouse boasts 22,550 square footage and connects Waterside Drive to the Elizabeth River waterfront in the heart of downtown Norfolk, Virginia.
Manager Responsibilities include, but are not limited to:
Ensure compliance with standards of service and operating procedures.
Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
Provide hands on bar and server training.
Plan and organize work.
Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
May coordinate special events scheduled for the venue.
Manager Qualifications
High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting.
Hospitality Management Degree or some college preferred.
Must speak fluent English, other languages preferred.
The Manager position requires the ability to perform the following:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
Carrying or lifting items weighing up to 75 pounds.
Moving about the outlet(s) safely and efficiently.
Handling food, objects, products and utensils.
Bending, stooping, and kneeling.
Compensation: The compensation range for this position is $65,000 - $75,000 annually. Eligible employees are entitled to a comprehensive benefits package following the required eligibility period, which includes:
Health, dental, and vision insurance
Personal and vacation time
401(k) plan with employer match
Related keywords
Hospitality ManagementFood and BeverageP&L ConceptsAlcohol Awareness CertificationFood Handler CardService RecoveryInventory ControlLabor CostsOperating BudgetComplianceFull Service RestaurantNightclub Management
Norfolk’s premier dining and entertainment district features the best restaurants, live music, festivals and more!
Industry
Entertainment
Company size
501-1,000 employees
Founded
1999
Headquarters
Norfolk, VA
LinkedIn followers
1,414
Located in the heart of the central business district and adjacent to the City of Norfolk’s world class waterfront and festival site, Waterside District will be a regional destination for the very best in entertainment and dining. A $40 million overhaul and rebranding of Norfolk’s iconic Waterside Festival Marketplace will allow visitors to enjoy the best national and local brands and concepts in an atmosphere that melds energy and the beautiful waterfront.
Waterside District will feature many different types of food and will be anchored by The Market, a 30,000 square-foot, two-level concept located at the heart of the project. The Market will feature a variety of unique food and beverage concepts, as well as be the home for entertainment, festivals and family attractions.
Entertainment will include Family Fun Days, Family Movie Nights, free concerts with kid friendly music, chef for a day, weekend entertainment all day long featuring jugglers, magicians, face painters, etc. on the promenade. In addition, there will be world-class nightly entertainment that takes cuisine and food to the next level, as well as great art, food, and unique festivals to accompany the events already programmed by Festevents. Waterside District will feature a variety of all kinds of music including the best local and regional talent.
Waterside District offers a unique culture to its employees as well as a strong career path and growth opportunities. Team members will be exposed to the many aspects of dining and entertainment business. We are dedicated to great food and hospitality in an entrepreneurial environment, with career paths in restaurant and culinary management, multi-unit operations, nightlife operations, marketing and promotions, live entertainment and events and corporate positions. Waterside District prides itself on being an inclusive workplace for all employees with strong coaching and development programs, owner-operator bonus plans and advancement opportunities.
Norfolk’s premier dining and entertainment district features the best restaurants, live music, festivals and more!
Industry
Entertainment
Company size
501-1,000 employees
Founded
1999
Headquarters
Norfolk, VA
LinkedIn followers
1,414
Located in the heart of the central business district and adjacent to the City of Norfolk’s world class waterfront and festival site, Waterside District will be a regional destination for the very best in entertainment and dining. A $40 million overhaul and rebranding of Norfolk’s iconic Waterside Festival Marketplace will allow visitors to enjoy the best national and local brands and concepts in an atmosphere that melds energy and the beautiful waterfront.
Waterside District will feature many different types of food and will be anchored by The Market, a 30,000 square-foot, two-level concept located at the heart of the project. The Market will feature a variety of unique food and beverage concepts, as well as be the home for entertainment, festivals and family attractions.
Entertainment will include Family Fun Days, Family Movie Nights, free concerts with kid friendly music, chef for a day, weekend entertainment all day long featuring jugglers, magicians, face painters, etc. on the promenade. In addition, there will be world-class nightly entertainment that takes cuisine and food to the next level, as well as great art, food, and unique festivals to accompany the events already programmed by Festevents. Waterside District will feature a variety of all kinds of music including the best local and regional talent.
Waterside District offers a unique culture to its employees as well as a strong career path and growth opportunities. Team members will be exposed to the many aspects of dining and entertainment business. We are dedicated to great food and hospitality in an entrepreneurial environment, with career paths in restaurant and culinary management, multi-unit operations, nightlife operations, marketing and promotions, live entertainment and events and corporate positions. Waterside District prides itself on being an inclusive workplace for all employees with strong coaching and development programs, owner-operator bonus plans and advancement opportunities.