CRM Program Specialist The Opportunity: Drive the adoption of the company’s opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of Salesforce functiona…
Skills: Salesforce, Tableau, Power BI, Agentforce, CRM
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Sales Training Program – Reverse Mortgage Loan Officer
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$87k–$198k/yr
Full-time
bachelor degree
Health insurance, Life insurance, Disability insurance, Financial benefits, Retirement benefits, Paid leave
Posted 13d ago
Apply by Oct 26
~40 hrs/week
Responsibilities
Drive the adoption of the company's CRM system by promoting best practices and building automation to improve user experience. Collaborate with cross-functional teams and the Chief Information Office to manage requirements, release schedules, and provide Tier 1 user support.
Requirements
Requires 5+ years of Salesforce experience and 2+ years of experience with business intelligence tools like Tableau or Power BI. Candidates must hold a bachelor's degree and possess U.S. citizenship.
Full job description
CRM Program Specialist
The Opportunity:
Drive the adoption of the company’s opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency. Build and maintain workflows and automation to continuously improve the CRM user experience. Partner with cross-functional teams to improve processes and increase platform adoption. Actively participate in governance processes as a user advocate. Document requirements and collaborate closely with the Chief Information Office to plan release schedules for new enhancements. Provide Tier 1 user support and troubleshooting to ensure a smooth and reliable CRM experience. Due to the nature of work performed within this facility, U.S. citizenship is required.
You Have:
5+ years of experience with Salesforce
2+ years of experience with business intelligence tools, including Tableau or Power BI
Experience using and configuring Agentforce
Experience creating and maintaining customer-ready documentation
Ability to communicate with audiences varying in size and seniority
Bachelor’s degree
Nice If You Have:
Experience with Microsoft Dynamics 365 and Microsoft Power Platform
Ability to align technology solutions to business objectives
Ability to display an executive presence and strong stakeholder management
Ability to support continuous improvement and operational excellence
Ability to thrive in a fast-paced, high-performance enterprise environment
Possession of excellent written and verbal communication skills
Possession of excellent organizational skills
Salesforce Administrator, Advanced Administrator, or Business Analyst Certifications
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Whether at the border, up in space, or on the battlefield, we build the advanced technology that makes America stronger, faster, and safer. It’s who we are and what we do. It’s in our code.
Offices: 8283 Greensboro Drive, McLean, VA 22102, US
How much do Customer Service & Support jobs in Virginia pay?
Based on 2835 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Virginia right now?
There are currently 22,271 open customer service & support positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia?
Companies currently hiring include Domino's, Advance Auto Parts, Dollar Tree Stores, Lowe's Companies, Inc., Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia?
Yes — 1083 of the 22271 open customer service & support positions offer remote or hybrid work (559 remote, 524 hybrid).
How do I apply for Customer Service & Support jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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