Customer Service Representative (Loan Consultant I)
Collinsville, Virginia, United States · On-site
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Customer Service Representative (Loan Consultant I)
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Full-time
high school, associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Paid time off, Paid holidays, 401(k)
Posted 7d ago
~40 hrs/week
Responsibilities
The Loan Consultant I provides personal loan solutions and builds a customer base through sales, merchant referrals, and loan extensions. Responsibilities include processing payments, handling loan closings, managing collections, and maintaining branch records.
Requirements
Candidates must have a High School Diploma or GED and 0-2 years of experience in consumer finance or a related field. Proficiency in Microsoft Office applications, strong communication skills, and cash handling experience are required.
Full job description
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”
Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.
GENERAL SUMMARY
The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
MAJOR DUTIES/RESPONSIBILITIES
Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.
Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
Actively market all branch products and services to individuals.
Perform all other duties as assigned by management.
BASIC REQUIREMENTS
High School Diploma or GED from accredited institution
0-2 years consumer finance or related experience
Cash handling; computer skills; customer service skills
Ability to work with minimum supervision
Excellent communication skills
Proficient working knowledge of Microsoft Windows, Excel and Word Applications
PREFERRED/DESIRED QUALIFICATIONS
Associates or Bachelor’s Degree
Bilingual, Spanish/English
COMPENSATION
The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
WORK ENVIRONMENT
Office Environment
If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!
We provide personalized loan solutions to fit your needs.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Lawrenceville, GA
LinkedIn followers
9,178
Total funding
$400M
Lendmark Financial Services is a consumer finance company that provides personal loans, auto loans, and retail sales financing. Lendmark has nearly 550 community-based branch locations in 23 states and can help meet your financial needs for planned and unplanned life events.
As an Employer of Choice, we can offer you a unique and thriving culture with a career path for your personal and professional growth. Check out our career opportunities to be a part of our growing Lendmark team!
Offices: 1735 North Brown Road, Suite 300, Lawrenceville, GA 30043, US
Personal LoansAuto LoansDebt ConsolidationSeasonal LoansVacation LoansBack To School LoansFinanceand home improvementFinancial Services
How much do Customer Service & Support jobs in Virginia pay?
Based on 2765 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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