Patient Access Customer Service Representative Wednesday 12am-6am, Thursday-Saturday 6pm-6am
Austin, Texas, United States · On-site
$17/hr–$25/hr
Entry level$200M raised
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Remote Position | No Experience Needed | Flexible Schedule
Dallas, Texas, United States · Remote Solely
Entry level
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$17/hr–$25/hr
Full-time
high school
Professional growth opportunities, Supportive team environment, Healthcare career training
Posted 3d ago
~40 hrs/week
Responsibilities
The Patient Access Representative serves as the first point of contact for patients, managing the check-in process and gathering accurate demographic and insurance information. They collaborate with clinical teams to ensure efficient patient flow while providing compassionate support during the registration process.
Requirements
Candidates must possess a High School Diploma or GED and demonstrate exceptional customer service and communication skills. The role requires the ability to work in a fast-paced environment, pass a background check, and meet vaccination requirements.
Full job description
Location: Ascension Seton Northwest Hospital
Shift: Full Time, Wednesday 12am-6am, Thursday, Friday, and Saturday 6pm-6am
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
What You’ll Do:
Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
What We’re Looking For:
Exceptional customer service experience, communication, and interpersonal skills
Strong composure and professionalism in a fast-paced environment
Ability to multitask and prioritize quickly with high attention to detail
Comfortable with shifting priorities based on patient needs
Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
High School Diploma or GED
Ability to pass a background check, drug test, and meet vaccination requirements
What You’ll Gain:
Experience in healthcare administration & patient access
Exposure to revenue cycle, insurance processes, and hospital operations
Opportunity for growth within R1
A team environment focused on innovation, collaboration, and patient experience
Meaningful work supporting patients during urgent and emotional moments
Why You’ll Love This Job:
Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.
For this US-based position, the base pay range is $17.60 - $25.25 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
Technology-driven revenue cycle management for healthcare providers.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2003
Headquarters
Chicago, IL
LinkedIn followers
370,352
Total funding
$200M
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.
Offices: Chicago, IL, US · 434 W Ascension Way, 6th Floor, Murray, Utah 84123, US · Dundahera Road, Gurugram, HR 122016, IN · 434 W Ascension Way, Suite 600, Murray, Utah 84123, US · 1100 Peachtree St NE, Atlanta, Georgia 30309, US
How much do Customer Service & Support jobs in Texas pay?
Based on 4848 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 68,417 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., AutoZone, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3801 of the 68417 open customer service & support positions offer remote or hybrid work (1874 remote, 1927 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.