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Full-time
Top Pay, Flexible Schedules, Medical Coverage, Dental Coverage, Vision Coverage, Health Savings Account
Posted 2d ago
~40 hrs/week
Responsibilities
The Operations Supervisor assists managers in overseeing daily facility operations, including staff scheduling, training, and maintaining high service standards. They are responsible for maximizing sales, managing costs, and ensuring a safe, clean, and welcoming environment for all guests.
Requirements
Candidates should have prior guest service and leadership experience, along with strong communication and organizational skills. The role requires full availability, including nights, weekends, and holidays, and the physical ability to perform tasks like lifting up to 50 lbs.
Full job description
Andretti Indoor Karting & Games is actively seeking a talented Operations Supervisor to join the team!
Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.
POSITION SUMMARY:
The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.
RESPONSIBILITIES:
Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Maintain opening, running and closing duties for department
Manage organization and cleanliness of departmental areas
Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
Ensures the highest level of quality and standards of service.
Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
Empowers staff to deliver exceptional legendary service
Executes any special events with Leader on duty
Responsible to provide management with direct and honest feedback of staff regarding performance
Assist with staff training and employee relations
Assures that staff morale is maintained at a high level
Takes an active part in the recruitment and retention of staff
Andretti Indoor Karting & Games (AIKG) is a rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens.
BENEFITS INCLUDE:
Top Pay
Flexible Schedules
Personal/Family Medical, Dental and Vision Coverage
$1200 company paid Health Savings Account available
Vacation and Sick time accrued during the first year
401k retirement program with up to 8% company match
QUALIFICATIONS:
Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
6 months or more of Andretti brand and culture exposure a plus
Current trainer or team lead a plus
Proven leadership and team skills; ability to motivate and manage all levels of staff
Strong written, verbal and organizational skills.
Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
Ability to lift up to 50 lbs.
Maintain all safety procedures
Open and full availability
Willingness to work a flexible schedule including holidays, nights and weekends.
Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
Gregarious, upbeat and outgoing personality.
Physical Requirements
The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walk or stand for extended periods of time
The ability to communicate quickly and accurately
Must be able to lift up to 15 lbs on a regular basis
Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs
The work environment may include bright, dim or flashing lights and loud sounds
Requires manual dexterity to use and operate all necessary equipment
Be able to understand, follow and maintain safety standards at all times
Andretti Indoor Karting & Games is headquartered in Orlando, Florida, and was established in Roswell, Georgia, in 1999. Our 100,000+ square-foot entertainment and event destinations deliver high-adrenaline experiences featuring high-speed electric super-karts on multi-level, European-style tracks, state-of-the-art arcades, 7D Xperience Motion Theater, professional racing simulators, Hologate and Hologate Blitz VR, Hyperdeck VR, two-level laser tag arenas, and boutique or duckpin bowling.
Each location also features a scratch restaurant and full-service bar offering fresh American favorites, along with in-house gourmet catering and more than 6,000 square feet of customizable event and meeting space.
Andretti Indoor Karting & Games locations are currently open or coming soon in Marietta, GA; Buford, GA; Orlando, FL; San Antonio, TX; The Colony, TX; Katy, TX; Chandler, AZ; Grand Prairie, TX; Fort Worth, TX; Glendale, AZ; Oklahoma City, OK; Overland Park, KS; Schaumburg, IL; and Durham, NC.
Since 1999, Andretti destinations have entertained more than 80 million guests worldwide.
For more information, visit www.andrettikarting.com
Offices: 9299 Universal Blvd, Orlando, FL 32819, US · 1255 Roswell Rd, Marietta, GA 30062, US · 5527 N Loop 1604 W, San Antonio, Texas 78249, US · 5752 Grandscape Blvd, Suite 100, The Colony, Texas 75056, US · 1712 S Cooper Rd, Chandler, Arizona 85286, US
Indoor KartingVideo and Redemption ArcadeMotion TheaterEventsMeetingsCateringRacingSimulatorsFamily Entertainment CenterTeambuilding
How much do Customer Service & Support jobs in Texas pay?
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