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$20/hr–$22/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401k, Employee stock purchase plan, Employee assistance program
Posted 2d ago
~40 hrs/week
Remote in United States
Responsibilities
The Title Express Processor assists insurance companies with vehicle title procurement, paperwork, and communication with financial institutions and owners. Responsibilities include managing call queues, creating total loss packets, and ensuring all documentation complies with state guidelines.
Requirements
Candidates must have at least one year of office customer service experience and a high school degree. Proficiency in Microsoft products, basic office equipment, and the ability to analyze vehicle title documents are required.
Full job description
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable.
Total Loss Packets (create and send all documents required per state guidelines).
Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title).
Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them).
Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed.
Follow-up calls to Lien Holders (for documents listed above in the initial call).
Will send out revised packets to the owners/insureds as needed.
Will be held to the internal cycle times and other auditable criteria.
Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines.
Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance.
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
Other tasks as assigned by management.
Requirements
1 year of office customer service experience
Education: HS degree
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMV's and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed
Pay $20.26 - $22.84 per hour
Benefits Summary:
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program
10 Vacation days per year
7 Paid Company Holidays
Life and AD&D Insurance
Along with many other employee benefits.



At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
Title processingVehicle auctionInsuranceLien holderDMVTotal lossComplianceCustomer serviceMicrosoft OfficeData entryDocumentationProcurementAdministrativeRemote work
Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.
Industry
Motor Vehicle Manufacturing
Company size
5,001-10,000 employees
Founded
1982
Headquarters
Dallas, TX
LinkedIn followers
156,061
Total funding
$108M
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees.
Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training.
Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform.
Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles.
Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
Offices: 14185 Dallas Parkway, Suite 300, Dallas, TX 75254, US · 6044 Troy Hwy, Montgomery, Alabama 36116, US · 401 W Chipperfield Dr, Anchorage, Alaska 99501, US · 615 S 51st Ave, Phoenix, Arizona 85043, US · 703 Main St, Conway, Arkansas, US
Auto AuctionOnline AuctionCar Auctionand TechnologyOnline AuctionsE-CommerceAutomotiveShipping
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