Nashville, Tennessee, United States · Remote Solely
Mid level$23M raised
Telehealth Care Navigation Coordinator - PRN Job Summary: The Clinical Healthcare Scheduler acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assist…
Skills: Telehealth, Clinical Scheduling, Medical Records Management, Video Conferencing, EMR Systems
Nashville, Tennessee, United States · Remote Solely
Entry level
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Part-time, Per diem
professional certificate
PTO
Posted 9d ago
~40 hrs/week
Remote in Nashville, Tennessee, United States
Responsibilities
The Care Navigation Coordinator acts as a liaison between treatment teams and partner sites to facilitate clinical consultations and telemedicine services. Responsibilities include managing schedules, preparing medical charts, and ensuring accurate documentation and billing across all clinical activities.
Requirements
Candidates must be a Licensed Practical Nurse (LPN) with at least 3 to 5 years of experience in a behavioral health facility. Proficiency in telehealth technology, medical office software, and strong organizational and communication skills are required.
Full job description
Telehealth Care Navigation Coordinator - PRN
Job Summary:
The Clinical Healthcare Scheduler acts as a liaison and facilitator between MindCare Treatment teams and partners sites, and is responsible for scheduling, assisting with and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multi-disciplinary team, the Clinical Healthcare Scheduler helps to ensure that high-quality telemedicine services are delivered and properly documented in according to company policy and partner site requirements.
Compensation: $25 per hour
Schedule: Weekends, day and/or evenings
Duties/Responsibilities:
The PRN Care Navigator will primarily provide weekend coverage, with the greatest need for day and evening shifts and occasional overnight coverage. Additional opportunities include PTO and holiday coverage across all shifts on weekdays and weekends, based on operational needs. There is also an increased need for day shift coverage over the next 13 weeks to support a maternity leave, offering consistent PRN hours during that period.
Facilitate safe and effective clinical consultations
Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to customer
Operate video conferencing equipment, telemedical and EMR systems
Assist client sites with scheduling to utilize clinical time most efficiently and effectively and communicate changes in provider availability immediately
Follow appropriate billing and documentation procedures
Assist sites with patient selection and informed consent
Administer screening tools to patients
Conduct and log customer satisfaction check as required
Performs other duties as required
Required Skills/Abilities:
Ability to work independently with minimal supervision
Ability to work as a part of a team
Excellent verbal communication skills with an emphasis on customer service
Excellent written communication and documentation skills
Ability to work flexible hours as required to meet facility and patient needs
High integrity with excellent problem-solving abilities
Strong organizational skills and the ability to work on a deadline
Ability to operate a personal computer and proficient with Microsoft Office Suite and medical office software, including electric medical record software
Understanding of and commitment to appropriate protection of confidential patient information
Experience Required
High school diploma or equivalent.
Minimum of two (2) years of experience in healthcare, customer service, patient coordination, scheduling, medical office operations, or a related field.
Experience using electronic medical records (EMR) or healthcare software.
Basic computer proficiency, including Microsoft Office applications.
Preferred
Experience in telehealth, care coordination, or behavioral health
Knowledge of medical terminology and healthcare workflows.
Experience working in a fast-paced healthcare or call center environment.
Setting a New Standard of Care for Behavioral Health
Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Brentwood, Tennessee
LinkedIn followers
3,114
Total funding
$23M
MindCare is a leading provider of round-the-clock telepsychiatry and behavioral health services to hospitals, emergency departments, outpatient clinics, and correctional facilities. Our team of employed, board-certified psychiatrists, nurse practitioners, licensed clinical social workers and experienced healthcare administrators work collaboratively with your team to deliver the best quality care to your patients.
We partner with healthcare organizations to deliver best-in-class, end-to-end telebehavioral health services that combine evidence-based care pathways, advanced technology, and high-quality providers.
Offices: 5314 Maryland Way, Brentwood, Tennessee 37027, US
telepsychiatrytelehealthbehavioral healthpsychiatryand healthcareHospitalHealth CareNon ProfitMedicalMental Health
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1296 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$104k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,143 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 921 of the 17143 open customer service & support positions offer remote or hybrid work (488 remote, 433 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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