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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Company paid life insurance, AD&D insurance, Company paid short-term disability
Posted 11d ago
~40 hrs/week
Responsibilities
The Retail Lead supports the Branch Manager by overseeing daily store operations, coordinating workflow, and ensuring efficient task execution in both the sales floor and warehouse. They are responsible for delivering exceptional customer service, managing inventory accuracy, and maintaining store safety and cleanliness standards.
Requirements
Candidates must have a high school diploma or equivalent and previous retail or customer-facing experience. Strong knowledge of daily retail operations and excellent communication skills are required for this hands-on leadership role.
Full job description
Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Retail Lead with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers!
POSITION SUMMARY
The Retail Lead supports the Retail Branch Manager by leading daily store operations, ensuring consistent execution of procedures, and delivering an exceptional customer experience. This role serves as an operational lead on the sales floor and in the warehouse, providing directions on tasks and daily workflow. The Retail Lead is a hands-on role focused on execution, problem-solving, and acting as a point of contact when the Branch Manager is unavailable.
QUALIFICATIONS
REQUIRED QUALIFICATIONS
High school diploma or equivalent.
Previous retail or customer-facing experience.
Strong knowledge of daily retail operations.
Excellent communication and customer service skills.
PREFERRED QUALIFICATIONS
Experience in agricultural or specialty retail.
Familiarity with inventory systems and point-of-sale software.
Demonstrated ability to lead by example in a fast-paced environment.
ESSENTIAL JOB FUNCTIONS
Serve as a positive representation of Heritage Cooperative’s Core Values
Provide Superior Customer Service
Highest Standards of Integrity and Trust
Continuous Improvement
Being a Good Partner
Operational Leadership
Serve as the primary point of contact for daily operational questions and workflow coordination when the manager is unavailable.
Provide direction and support to team members to ensure tasks are completed efficiently and according to company standards.
Assist with opening and closing procedures, ensuring operational readiness and accuracy.
Monitor daily store activity and help prioritize workload to meet customer and business needs.
Customer Experience
Deliver exceptional customer service by assisting customers professionally and resolving routine concerns.
Support team members in handling customer inquiries, product questions, and service needs.
Escalate complex customer issues to the Retail Branch Manager as needed.
Inventory & Merchandising
Assist with receiving, stocking, organizing, and maintaining inventory accuracy.
Monitor product levels and communicate inventory needs or discrepancies.
Support merchandising efforts, ensuring displays are clean, stocked, and aligned with promotional plans.
Participate in physical inventory counts and cycle counts.
Administrative & Operational Support
Support daily paperwork, operational reporting, and documentation.
Helps retail management with branch scheduling
Assists in interviewing and provides recommendations for hiring decisions
Ensure accurate use of point-of-sale systems and customer record updates.
Help maintain store cleanliness, organization, and safety standards.
Safety & Compliance
Promotes and model safe work practices at all times.
Identify and report potential safety hazards
Abide by all safety regulations to ensure safety of oneself, coworkers and customers
Other duties as assigned
PHYSICAL DEMANDS
Ability to frequently stand and/or walk for extended periods of time
Ability to frequently sit for extended periods of time
Ability to frequently lift and/or carry heavy objects no more than 75 pounds
Occasionally required to crawl, stoop, kneel, climb, or balance
The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.
WORK AUTHORIZATION
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination. #INDSP
Your Partner of Choice for products and services in agronomy, energy, feed/farm supplies and grain merchandising.
Industry
Farming
Company size
501-1,000 employees
Founded
1919
Headquarters
Delaware, Ohio
LinkedIn followers
2,685
Heritage Cooperative is a farmer-owned cooperative that traces its history back to 1919. Heritage Cooperative is focused on; “Working Together. Winning Together.” with customers, members, employees, and other stakeholders. Operating under four product and service departments; the cooperative and its over 600 dedicated employees, serve customers throughout Ohio, Pennsylvania, West Virginia, Kentucky, Illinois, and Oklahoma from over 60 locations. The four product departments of agronomy, feed and retail, grain merchandising, and 1ST Choice Energy Services, assist over 5,000 farmer-members and 15,000 customers. The Heritage Cooperative brand umbrella includes 1ST Choice Energy Services, Shur Grow, Crop Advantage, Heritage Country Store, MAXGuard, and Heritage Show Supply.
Offices: 59 Greif Parkway, Delaware, Ohio 43015, US · 332 West Lincoln Avenue, Ada, Ohio 45810, US · 301 Summer Street, Arlington, Ohio 45814, US · 37065 Barnesville Bethesda Road, Barnesville, Ohio 43713, US · 32 Fitting Avenue, Bellville, Ohio 44813, US
AgronomyGrain MerchandisingEnergyFeedFarm SuppliesAg Techand Show SuppliesRenewable EnergyAgricultureEnergy
How much do Customer Service & Support jobs in Ohio pay?
Based on 2477 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
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