Job Posting: Starting pay rate at $21 and may be higher based on experience Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes an…
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$18/hr–$29/hr
Full-time
bachelor degree
Health insurance, Dental insurance, Vision insurance, Paid time off, Life insurance, 401(k) with company match
Posted 8d ago
~40 hrs/week
Responsibilities
The Sales Support Representative will collaborate with sales associates to determine product solutions and ensure accurate sales orders and timely quotations. They are also responsible for managing customer inquiries, coordinating deliveries, and performing operational tasks in the warehouse and pipe yard.
Requirements
Candidates should have 1-3 years of sales or customer service experience, with preference given to those with a background in waterworks or construction. The role requires physical capability for warehouse duties and proficiency in digital tools like Microsoft Office and CRM systems.
Full job description
Job Posting:
Starting pay rate at $21 and may be higher based on experience
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.
Starting pay rate at $21 and may be higher based on experience
Schedule: Monday through Friday, from 7:00 AM to 4:00 PM
Responsibilities
Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.
Responsibilities include training and working in the warehouse, pipe yard and at the sales counter.
Qualifications
1-3 years of sales and/or customer service experience is preferred
Prior experience in waterworks or a construction environment is a plus
Prior warehouse experience is preferred
Must be comfortable performing physically demanding work
Ability to transition between warehouse, yard, counter, and administrative duties as needed
A college degree or bachelor’s degree is preferred
Exhibit strong skills for sales, including the ability to upsell
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments
Highly motivated and customer service oriented mentality with ability to build relationships is a plus
General digital literacy including Microsoft Office
Ability to quickly learn product knowledge and processes
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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Pay Range:
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$18.71 - $29.92
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries. We are proud to provide world-class products and services to a customer base that is as vast and varied as our inventory. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale, expertise and solutions to provide peace of mind. Ferguson is part of Ferguson Enterprises Inc., which has approximately 35,000 associates across 1,700 locations and serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.
Offices: 751 Lakefront Commons, Newport News, Virginia 23606, US
Residential Trade PlumbingWaterworksCommercial/MechanicalFire & FabricationIndustrialFerguson HomeFacilities Supplyand HVACConstructionBuilding Material
How much do Customer Service & Support jobs in Ohio pay?
Based on 2453 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 29,651 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
Yes — 1398 of the 29651 open customer service & support positions offer remote or hybrid work (682 remote, 716 hybrid).
How do I apply for Customer Service & Support jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.