Columbus, Ohio, United States · On-site
Job DetailsJob Location: Columbus OH - Columbus, OH 43204The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from implementation through the life of the partnership for all of Safe…
Skills: Customer Service, Team Leadership, CRM, ERP, Process Development
Sharonville, Ohio, United States · On-site
Job DetailsJob Location: Sharonville Branch - Sharonville, OH 45241Looking to start an exciting new career? City Electric Supply (CES) offers excellent career opportunities for people who are friendly, motivated, and pas…
Skills: Customer service, Delivery driving, Warehouse operations, Order picking, Route mapping
Beavercreek, Ohio, United States · On-site
$25/hr
🚗 Catering Delivery Driver – Meals Now Pay Range: Minimum of $25 Markets: Beavercreek, OH Type: Independent Contractor – High-Standard Delivery Partner Focus: Catering Delivery Only (No fast food, groceries, or gig stac…
Skills: Delivery, Customer Service, Time Management, Professionalism, Communication
Columbus, Ohio, United States · On-site
$19/hr–$25/hr
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Skills: Event planning, Catering management, Audiovisual equipment, Customer service, Organizational skills
Elyria, Ohio, United States · On-site
Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen m…
Skills: Linen management, Infection control, Customer service, Inventory management, Communication
Wapakoneta, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Akron, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Retail operations, Communication
Marion, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Chesterland, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Customer service, Inventory management, Merchandising, Communication
Canton, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Newark, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Communication, Attention to detail
New Carlisle, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Toledo, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Deductive reasoning, Analytical skills, Computer skills, Communication skills, Supervision
New Albany, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Customer service, Deductive reasoning, Analytical skills, Computer skills
Mentor, Ohio, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Strongsville, Ohio, United States · On-site
What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company…
Skills: CRM software, Telephone skills, Active listening, Verbal communication, Empathy
Elyria, Ohio, United States · On-site
Estimator/Repair Planner Who We Are D&S Automotive was founded in 1977 and has since grown to become a leader in Northeast Ohio collision repair and automobile restyling. With three locations in Mentor and Chardon, the c…
Skills: Auto body estimating, Repair planning, Vehicle disassembly, Damage documentation, CCC One estimating program
Columbus, Ohio, United States · Hybrid
$19/hr–$24/hr
Location: Columbus, Ohio Regular Hours: 40 per week, M-F, office open 7am to 6pm EST Pay Range: $19.00 to $24.00 Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1 **This position is on-si…
Skills: Help desk support, Technical support, Customer service, Windows, MacOS
Streetsboro, Ohio, United States · On-site
$60k–$100k/yr
Lead. Coach. Win. We're looking for an energetic, hands-on Inside Sales Supervisor who thrives on developing people, driving results, and building a winning culture. If you're the type of leader who gets excited about co…
Skills: Sales leadership, Coaching, Mentoring, Performance management, Sales metrics analysis
Niles, Ohio, United States · On-site
$81k–$96k/yr
Job Description: THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiative…
Skills: Leadership, Financial reporting, Budgeting, Forecasting, Cost control
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The Manager, Customer Experience, leads the customer-facing support team to ensure proactive, high-touch service throughout the customer lifecycle. They are responsible for developing processes, managing customer data, and collaborating cross-functionally to resolve escalated issues and improve overall service quality.
Candidates must have a minimum of 5-7 years of experience in customer service, inside sales, or account management within a high-touch model. Proficiency in CRM and ERP systems is required, along with a strong ability to lead teams and manage complex operational workflows.
Job DetailsJob Location: Columbus OH - Columbus, OH 43204The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from implementation through the life of the partnership for all of Safecor Health’s customer. This role leads Safecor Health’s customer-facing support team and will leverage data, discipline of process, and consistent and proactive communication to evolve and transform the organization’s approach to its customer support experience.
The Manager, Customer Experience, will also develop processes and procedures, manage and maintain the customer portal, lead key projects, manage and maintain accurate customer data, and resolve escalated customer needs.
Manages and supports the Customer Experience team.
Monitors customer portal inquiries and ensures timely response and acts as the point person for escalated customer concerns.
Drives proactive and well-documented communications for all customer interactions.
Partners across the organization on key projects regarding customer experience.
Monitors and drives KPIs to ensure an outstanding customer experience.
Communicates and support new services as they are introduced to customers.
Works with the Operations team to determine lead times and order prioritization.
Ensures that all customer data is loaded, monitored, and maintained within various databases, including packaging modes, data label requirements, and customer preferences.
Supports all other functions and business goals as needed to meet company objectives.
Acts as a strategic cross-functional partner, collaborating with Operations, Sales, IT, Quality, Regulatory, Finance, and other business functions to improve processes, resolve complex customer issues, and ensure exceptional customer experience.
Balances customer expectations with operational capabilities and business priorities to support sustainable growth and long-term customer success.
Qualifications
High School Degree/GED required. Bachelor’s degree in business-related discipline is highly desirable.
Minimum of 5 -7 years customer service, customer support, inside sales, or account management in a high-touch customer model required.
Experience with CRM and ERP systems required.
Experience developing Customer Experience processes and teams to support scalability.
Experience managing a customer service team in a growth environment while providing real-time feedback and coaching.
Able to deliver a consistent and positive customer experience by building positive relationships and providing excellent communication through all customer channels (phone, email, CRM, etc.).
Demonstrated ability to provide clear, concise, and positive communications to all internal and external customers on expectations, timelines, and issue resolutions.
Strong proficiency with phone system navigation and full Microsoft 365 Suite (Word, Excel, Outlook, Notes, Teams).
Ability to effectively multi-task, react to a variety of customer needs, reprioritize when needed, and move the business forward through challenges.
Understanding of hospital pharmacy operations and how repackaging and barcoding services integrate into the customer operations and supply chain to their specific needs and business requirements.
Understanding of drug descriptions and National Drug Code (NDC) number configurations
Strong business acumen with the ability to understand operational workflows, commercial priorities, financial impacts, and technology solutions while making sound business decisions.
Demonstrated success working in a highly cross-functional environment, building partnerships across Operations, Sales, IT, Quality, Regulatory, and other departments to achieve shared business objectives.
Strong, positive communicator (verbal and written) and collaborator. Able to develop and maintain positive relationships with customers, employees, officials, and other stakeholders.
Learns and adapts with the organization.
Creates an inclusive environment where feedback, ideas, and perspectives are welcomed and encouraged.
Demonstrates strong emotional intelligence and self-awareness.
Shows accountability for actions and decisions and accepts responsibility for results.
Influences others towards solutions, including customers, through a keen understanding of needs, challenges, and desired outcomes.
Persuasive verbal abilities/skills to influence and enable customers to be active participants in the implementation process.
Is solutions-oriented, while balancing organizational and customer needs.
Demonstrates a strong bias for action in their daily work and strives for excellence.
Monitors and drive appropriate KPIs to ensure an outstanding customer experience
Detail oriented, ability to manage multiple projects simultaneously.
Our Purpose: To help healthcare providers deliver even better care to even more people.
We all know someone who's been in the hospital -- a parent, spouse, child, neighbor, coworker or friend. Safecor Health helps hospitals ensure quality and patient safety through superior packaging and bar coding services. Safecor Health is the industry leader committed to providing institutional pharmacists with unit-dose repackaging services that allow them to outsource the challenging and time-consuming tasks of packaging. Operating out of two state-of-the-art, FDA-registered facilities, Safecor Health helps pharmacies develop a comprehensive unit-dose packaging strategy. Repackaging services include: - Unit-dose oral solids - Liquid unit-dose cups - Oral syringes - Robot-compatible packaging - Controlled substance packaging - Hazardous drug packaging - Bar coding and labeling Safecor Health's services provide significant cost savings and operational efficiency to more than 1,000 hospitals and health systems nationwide, all while improving quality, patient care and medication safety. Learn more at safecorhealth.com.
Offices: 4060 Business Park Drive, Columbus, Ohio 43204, US · 317 New Boston Street, Suite 100, Woburn, MA 01801, US · 1718 Northrock Ct, Rockford, Illinois 61103, US
Based on 2453 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 29,651 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., Kroger, among others. Browse the listings above to see every active employer.
Yes — 1398 of the 29651 open customer service & support positions offer remote or hybrid work (682 remote, 716 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
