New York, New York, United States · Hybrid
$114k–$206k/yr
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a ma…
Skills: Customer Success, Technical Account Management, Cloud-native architecture, Semantic Layer, AI-driven analytics
New York, New York, United States · On-site
$17/hr–$20/hr
Pandora @ Macy's Flushing As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are p…
Skills: Sales, Customer Service, Product Knowledge, Communication, Retail Operations
New York, New York, United States · Hybrid
$114k–$206k/yr
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a ma…
Skills: Customer Success, Technical Account Management, Cloud-native architecture, Semantic Layer, AI-powered analytics
New York, New York, United States · On-site
Position Objective Company Overview: Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our e…
Skills: Fire safety, Security operations, Emergency response, Customer service, Incident reporting
New York, New York, United States · On-site
Position Objective Company Overview: Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our e…
Skills: Security operations, Access control, Surveillance, Incident reporting, Customer service
New York, New York, United States · On-site
$70k–$77k/yr
Sheraton New York Times Square The Overnight Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily between the hours of 10PM and 7AM to ensure guest rooms, public s…
Skills: Housekeeping management, Staff supervision, Quality inspection, Inventory management, Communication
New York, New York, United States · On-site
$70k–$74k/yr
Sheraton New York Times Square The Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and we…
Skills: Housekeeping management, Staff supervision, Inventory management, Guest satisfaction, Time management
New York, New York, United States · On-site
$29/hr–$29/hr
Sheraton New York Times Square SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREA…
Skills: Sales, Customer Service, Communication, Negotiation, Data Entry
Middletown, New York, United States · On-site
$20/hr–$26/hr
From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dre…
Skills: Alterations, Sewing, Fitting, Customer Service, Conflict Resolution
New York, New York, United States · On-site
Position Objective Company Overview: Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our e…
Skills: Fire safety, Security operations, Emergency response, Customer service, Staff leadership
Hopewell Junction, New York, United States · On-site
Why Russell Cellular? Here are some reasons why Russell Cellular is the company for you! Starting pay is up to $20/hr! Unlimited commissions based on performance and commission Heath, dental, vision, life insurance and A…
Skills: Retail sales, Customer service, Wireless technology, Inventory control, Cash management
West Islip, New York, United States · On-site
Why Russell Cellular? The pay for the position includes a base rate of $17.00 per hour plus uncapped commission potential. The average with commission is $23.00 per hour with the opportunity to make more. • Unlimite…
Skills: Retail sales, Customer service, Communication skills, Interpersonal skills, Inventory control
Binghamton, New York, United States · On-site
$16/hr–$20/hr
If you're looking for that next step in your career, make it famous! To us, famous isn’t about standing out in the crowd. It’s about feeling good where you stand right now. Famous Footwear is your place for a…
Skills: Retail operations, Customer service, Sales leadership, Inventory management, Coaching
Clifton Park, New York, United States · On-site
$23/hr
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…
Skills: Retail management, Team leadership, Customer service, Operational excellence, Cash handling
Jamestown, New York, United States · On-site
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U…
Skills: B2B Sales, Prospecting, Relationship Management, Communication, Time Management
Syracuse, New York, United States · On-site
Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, a…
Skills: Customer Retention, Team Leadership, Sales Management, Performance Coaching, Account Management
New York, New York, United States · On-site
$17/hr–$20/hr
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…
Skills: Retail supervision, Customer service, Leadership, Coaching, Team management
New York, New York, United States · On-site
$17/hr–$19/hr
If you're looking for that next step in your career, make it famous! To us, famous isn’t about standing out in the crowd. It’s about feeling good where you stand right now. Famous Footwear is your place for a…
Skills: Customer service, Retail operations, Sales, Inventory management, Communication
Rochester, New York, United States · On-site
$22/hr–$25/hr
Join Our Team as an Assistant Community Manager – Create Exceptional Resident Experiences and Keep Our Communities Thriving! Are you a customer service champion, an organized problem-solver, and a collaborative tea…
Skills: Customer service, Problem-solving, Communication, Interpersonal skills, Organization
Webster, New York, United States · On-site
$22/hr–$25/hr
Join Our Team as an Assistant Community Manager – Create Exceptional Resident Experiences and Keep Our Communities Thriving! Are you a customer service champion, an organized problem-solver, and a collaborative tea…
Skills: Customer Service, Problem-solving, Communication, Interpersonal Skills, Organization
New York, New York, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Customer Success Manager will act as a technical advisor to drive platform adoption, integration, and business value for enterprise accounts. They will lead technical strategy, conduct QBRs, and collaborate with internal product and engineering teams to influence roadmaps and resolve escalations.
Candidates must have at least 7 years of experience in customer-facing technical roles and a bachelor's degree in a relevant field. Proficiency in cloud-native services, data modeling, and enterprise analytics platforms is required.
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.Role Overview
As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply "use" the platform but deeply integrate Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.
Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
Location: New York, NY. Candidates must reside in the New York metropolitan area (NY, NJ, PA, RI, or CT) and be able to commute to the New York's office as needed.
Key Responsibilities
1. Technical Strategy & Customer Success
Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.
Deep-diving into client workflows to uncover and implement high-value use cases.
Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.
Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones.
Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.
2. Technical Enablement & Adoption
Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.
Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.
3. Product Advocacy & Engineering Collaboration
Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.
Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.
4. Commercial Collaboration & Customer Advocacy
Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.
Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.
Qualifications
Core Technical Requirements
Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required.
Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.
Experience & Professional Skills
7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.
Compensation
The base salary range for this role is $114,300 to $205,700 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs.
Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].
Visit Strategy’s Careers page for additional information.
We provide cloud-native, AI-powered enterprise analytics software to thousands of global customers, and leverage 35+ years of software expertise to explore innovation in Bitcoin applications. We believe the combination of our operating structure, Bitcoin strategy, and focus on technology innovation provides a unique opportunity for value creation. We rebranded from MicroStrategy to Strategy in February 2025.
Based on 5039 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$124k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 29,935 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Allied Universal, CVS Health, Lowe's Companies, Inc., Starbucks, among others. Browse the listings above to see every active employer.
Yes — 2227 of the 29935 open customer service & support positions offer remote or hybrid work (632 remote, 1595 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
