Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Skills: Public Speaking, Communication, Customer Service, Memorization, Time Management
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Skills: Kitchen Experience, Guest Service, Detail Oriented, Teamwork, Heavy Lifting
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
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$83k–$115k/yr
Full-time
associate degree, professional certificate
Upskilling tools and resources, Career development support
Posted 9d ago
~40 hrs/week
Responsibilities
Responsible for planning and executing all custodial services and employee management for MSG Arena & Theater. The role involves maintaining first-class facility standards, managing budgets, and overseeing staff to ensure high-level operational functionality during events.
Requirements
Requires 3-5 years of custodial or facility management experience and proficiency in Microsoft Suite. Preference is given to candidates with 60+ college credit hours or relevant certifications and experience managing union staff.
Full job description
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Manager of Custodial Services is responsible for the planning and execution of all Custodial and employee management. This position is also responsible for overseeing building requirements for all events taking place at MSG Arena & Theater. The Manager will interface with Multiple venue departments to ensure that the Custodial team is providing the highest level of service while prioritizing daily event needs and orchestrating activities to maximize labor productivity.
What do you need to succeed?
Responsible for maintaining a first-class facility operation. Manage and care for all aspects of the physical facility with a goal of establishing a high level of facility appearance, functionality and operational standards
Perform daily inspections of Arena & Theater to ensure the Custodial Department are meeting requirements of the scope of work, and reporting back to the Director, Custodial Services.
Establish policies and procedures for Custodial department.
Responsible for managing inventory reports, billing, and execution of pick-ups and deliveries.
Manage custodial service budgets and maintain all inventory for cleaning supplies; purchase any equipment used in various cleaning processes.
Work closely with the People Practices team for purposes of payroll, scheduling, corrective actions, LOA’s etc.
Oversee the hiring, training and performance evaluation of all custodial staff.
Ensure work orders directed towards the Custodial Department are completed in a timely manner.
Act as Manager On-Duty (MOD) for events held at MSG Arena & Theater.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
QUALIFICATIONS:
To qualify for this role, you must have:
The ideal candidate will have a minimum of 3-5 years of Custodial/Facility Management experience.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
The ideal Candidate will have exceptional organizational skills.
Ability to work well under time constraints.
Must maintain friendly, efficient, positive customer service demeanor toward customers, clients and co-workers.
Experience Supervising and working with Union & Non-Union staff; experience reading CBA’s a plus.
Make recommendations to upper management for staff applying for FT roles.
Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook). Knowledge of 24/7 Software (work order system) a plus. Knowledge of COUPA (business spend management) a plus.
SUPERVISION:
The role will also have oversight of:
PT and FT Custodial Staff
Restroom Attendants
SPECIAL REQUIREMENTS OF THE JOB:
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24-hours, 7 days a week environment.
Extensive walking, bending, lifting (25-50 lbs) and office work (sitting) is essential to the role.
Pay Range
$83,000—$110,000 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com.
Offices: 2 Penn Plaza, New York, NY 10121, US · 175 N. State Street, Chicago, IL, US · 4 Pennsylvania Plaza, New York, 10001, US · 1260 Avenue of the Americas, New York, NY 10020, US · 2124 Broadway, New York, NY 10023, US
Live EntertainmentSportsMedia and EntertainmentBusiness DevelopmentTheatreFitnessBroadcastingReal EstateEvents
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