New York, New York, United States · On-site
$75k–$90k/yr
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting…
Skills: Technical support, Network troubleshooting, Service desk management, Incident management, Problem resolution
New York, New York, United States · Hybrid
$42k–$49k/yr
Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120. PLEASE INCLUDE YOUR EMPLOYEE I…
Skills: Customer service, Clerical work, Data entry, Payment processing, Record keeping
New York, New York, United States · Hybrid
$42k–$49k/yr
Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120. PLEASE INCLUDE YOUR EMPLOYEE I…
Skills: Customer service, Cash handling, Data entry, Clerical support, Keyboarding
New York, New York, United States · Hybrid
$68k–$78k/yr
Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE, ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE OPEN COMPETITIVE CIVIL SERVICE EXAM NO. …
Skills: Supervision, Quality Assurance, Data Analysis, Workflow Optimization, Performance Reporting
New York, New York, United States · Hybrid
$47k–$53k/yr
Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120. PLEASE INCLUDE YOUR EMPLOYEE I…
Skills: Customer service, Clerical support, Data entry, Conflict resolution, Record keeping
New York, New York, United States · Hybrid
$42k–$49k/yr
Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120. PLEASE INCLUDE YOUR EMPLOYEE I…
Skills: Customer service, Clerical work, Data entry, Payment processing, Record keeping
Carle Place, New York, United States · On-site
$17/hr–$18/hr
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Customer service, Communication, Conflict resolution, Sales, Cleaning
New York, New York, United States · On-site
What you'll bring to the team 🍿 Seasonal Guest Experience Host- Food & Beverage Madame Tussauds New York Seasonal Part-Time Role through 10/4/2026 Candidates must be 18+ for this role Step into the spotlight and bring t…
Skills: Customer service, Food and beverage service, Point-of-sale systems, Communication, Listening skills
New York, New York, United States · Hybrid
$63k–$72k/yr
Job Description Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating strong…
Skills: Government procurement, Small business development, Vendor management, Technical assistance, Program management
New York, New York, United States · On-site
Job Description Manhattan Community Board 3 is a City of New York government agency representing the East Village, Lower East Side, and part of Chinatown. Our 50-member volunteer board, supported by a staff of four, has …
Skills: Topical Research, Constituent Relations, Public Administration, Urban Planning, Office Management
Garden City, New York, United States · On-site
PAY RANGE: $17 per hour LOCATION: 630 Old Country Road, Garden City, NY 11530 SUMMARY OF ROLE : As a sales associate, you will be responsible for delivering exceptional customer service by assisting customers with findin…
Skills: Customer service, Communication, Point of sale systems, Multitasking, Problem-solving
Riverhead, New York, United States · On-site
PAY RANGE: $17 per hour LOCATION: 1770 West Main Street, Riverhead, NY 11901 SUMMARY OF ROLE : As a sales associate, you will be responsible for delivering exceptional customer service by assisting customers with finding…
Skills: Customer service, Communication, Point of sale systems, Multitasking, Problem-solving
New York, New York, United States · Remote OK
$100k–$130k/yr
ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streaml…
Skills: Enterprise Account Management, Customer Success, Consumer Lending, B2B SaaS, Relationship Management
New York, New York, United States · On-site
$18/hr–$29/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Customer service, Merchandising, Leadership, Problem-solving, Communication
Buffalo, New York, United States · On-site
$16/hr–$23/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Customer service, Sales, Communication, Relationship building, Product recommendation
New York, New York, United States · On-site
$19/hr–$31/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Active supervision, Customer service, Sales leadership, Conflict resolution, Visual merchandising
New York, New York, United States · On-site
$17/hr–$24/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Sales, Customer service, Beauty consultation, Makeup application, Skincare recommendations
New York, New York, United States · On-site
$17/hr–$21/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Retail sales, Customer engagement, Hospitality, Product knowledge, Sales goal achievement
City of Ithaca, New York, United States · On-site
Regal Cinema at The Shoppes at Ithaca Mall is looking for part-time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness and movie-going experience to our …
Skills: Customer service, Cash handling, POS system operation, Communication, Inventory management
City of Ithaca, New York, United States · On-site
Summary: The Assistant Manager is a hourly employee whose primary function is the operation and supervision of a theatre and its employees, and to act as a representative to Regal in a way that is consistent with our mis…
Skills: Supervision, Staff training, Customer service, Cash handling, Risk management
New York, New York, United States • On-site
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The specialist will maintain 9-1-1 infrastructure by monitoring network applications and providing technical support for hardware, software, and telephony issues. They will also triage technical emergencies, manage service desk incidents, and ensure high levels of service quality for public safety agencies.
Candidates must possess a baccalaureate degree in computer science, engineering, or a related field. A minimum of four to eight years of satisfactory full-time experience in IT service management or operations is required.
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The Technical Operations Center (TOC) Specialist is critical in maintaining 9-1-1 infrastructure, ensuring reliable system availability and preventing operational outages by monitoring data communications and network applications to prevent issues that will have an impact on first responders for Emergency 9-1-1; and triage technical emergencies and escalating problems for immediate mitigation and prevent recurring outages for operational sustainability.
Reporting to the Public Safety division, responsibilities will include:
- Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for NYPD, FDNY, DCAS and OTI Public Safety staff
- Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy
- Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues
- Troubleshoot network connectivity issues; perform Citrix password and account management, provision account(s) access for new employees
- Prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions
- Ensure high levels of customer service quality and availability by working closely with Tier 2, Tier 3 and Vendor support groups; monitor Service Level Agreements (SLA’s) to ensure incident and problem resolution match business expectations and timeframes; update policies and procedures that outline how issues are identified, documented, assigned and corrected
- Identify problem areas, and create and deliver solutions to enhance quality of service and to prevent future problems
- Clearly document the event, action taken, and resolution for a Remedy record
- Monitor and update the status of various customer problems at any given time
- Ability to share knowledge regarding the evaluation and correction of technical problems with other Tier 2 & 3 Support professionals
- Capture data to be used by management regarding problem trends, resolution time, costs, or other metrics
- Contribute to escalated incident resolution by providing in-person, hands-on support when necessary
- Monitor incident trends and anticipate potential problems for proactive resolution
- Perform special projects and initiatives assigned.
HOURS/SHIFT
Day - Due to the technical duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Please go to www.cityjobs/jobs/search and search for Job ID# 788749
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
IT SERVICE MANAGEMENT SPECIALI - 95713
1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
3. Education and/or experience which is equivalent to "1" or "2" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
Based on 5230 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$123k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 31,594 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Allied Universal, Lowe's Companies, Inc., CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 2307 of the 31594 open customer service & support positions offer remote or hybrid work (680 remote, 1627 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
