New York, New York, United States · Hybrid
$63k–$90k/yr
Job Description Agency Description The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial distr…
Skills: Project Management, Performance Management, Customer Service, Data Analysis, Strategic Planning
New York, New York, United States · On-site
$49k–$57k/yr
Job Description *DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible t…
Skills: Field enforcement, Undercover inspections, Weights and measures testing, Consumer protection, Investigation
Oswego, New York, United States · On-site
Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., opera…
Skills: Customer service, Cash handling, Vault management, Leadership, Coaching
New York, New York, United States · On-site
Job Description The Public Advocate, an independently elected public official, serves as a direct link between city government and residents, acting as a “watchdog” for New Yorkers. The Public Advocate is a non-voting me…
Skills: Community engagement, Grassroots organizing, Advocacy, Stakeholder management, Public speaking
New York, New York, United States · On-site
$45k–$60k/yr
Job Description The Supportive Programs and Initiatives (SPI), Fair Fares program Division is a Mayoral initiative to subsidize NYCT fares initiative designed to provide accessible discount for NYCT subways and eligible …
Skills: Document Verification, Data Entry, Customer Service, Confidentiality, Public Speaking
Saratoga Springs, New York, United States · On-site
$20/hr–$21/hr
When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders …
Skills: Data entry, Order processing, Customer service, Communication, Warehouse support
Mount Kisco, New York, United States · On-site
$60k–$107k/yr
Optum NY, is seeking an Urgent Care Center Manager to join our team in Mount Kisco, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery…
Skills: Medical office management, Staff supervision, Clinical compliance, Billing and coding, Inventory management
City of Rochester, New York, United States · On-site
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, consta…
Skills: Customer Service, Sales, Product Knowledge, Visual Merchandising, Cash Handling
New York, New York, United States · Hybrid
$114k–$206k/yr
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a ma…
Skills: Customer Success, Technical Account Management, Cloud-native architecture, Semantic Layer, AI-driven analytics
New York, New York, United States · On-site
$17/hr–$20/hr
Pandora @ Macy's Flushing As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are p…
Skills: Sales, Customer Service, Product Knowledge, Communication, Retail Operations
New York, New York, United States · Hybrid
$114k–$206k/yr
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a ma…
Skills: Customer Success, Technical Account Management, Cloud-native architecture, Semantic Layer, AI-powered analytics
New York, New York, United States · On-site
$70k–$77k/yr
Sheraton New York Times Square The Overnight Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily between the hours of 10PM and 7AM to ensure guest rooms, public s…
Skills: Housekeeping management, Staff supervision, Quality inspection, Inventory management, Communication
New York, New York, United States · On-site
$70k–$74k/yr
Sheraton New York Times Square The Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and we…
Skills: Housekeeping management, Staff supervision, Inventory management, Guest satisfaction, Time management
New York, New York, United States · On-site
$29/hr–$29/hr
Sheraton New York Times Square SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREA…
Skills: Sales, Customer Service, Communication, Negotiation, Data Entry
Middletown, New York, United States · On-site
$20/hr–$26/hr
From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dre…
Skills: Alterations, Sewing, Fitting, Customer Service, Conflict Resolution
New York, New York, United States · On-site
Position Objective Company Overview: Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our e…
Skills: Fire safety, Security operations, Emergency response, Customer service, Incident reporting
New York, New York, United States · On-site
Position Objective Company Overview: Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our e…
Skills: Security operations, Access control, Surveillance, Incident reporting, Customer service
New York, New York, United States · On-site
Position Objective Company Overview: Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our e…
Skills: Fire safety, Security operations, Emergency response, Customer service, Staff leadership
Hopewell Junction, New York, United States · On-site
Why Russell Cellular? Here are some reasons why Russell Cellular is the company for you! Starting pay is up to $20/hr! Unlimited commissions based on performance and commission Heath, dental, vision, life insurance and A…
Skills: Retail sales, Customer service, Wireless technology, Inventory control, Cash management
West Islip, New York, United States · On-site
Why Russell Cellular? The pay for the position includes a base rate of $17.00 per hour plus uncapped commission potential. The average with commission is $23.00 per hour with the opportunity to make more. • Unlimite…
Skills: Retail sales, Customer service, Communication skills, Interpersonal skills, Inventory control
New York, New York, United States • Hybrid
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The Director will oversee the agency's Small Business Hotline, customer service initiatives, and regulatory programs while managing project plans and performance metrics. They are responsible for leading and mentoring a team to ensure exceptional service delivery and alignment with agency mission and strategies.
Candidates must possess a baccalaureate degree and at least two years of experience in community work or related activities. Equivalent combinations of education and experience are accepted, provided the candidate has at least one year of relevant community work experience.
Agency Description
The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community.
Division Description
The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses. The Division is guided by principles of equity, diversity, and inclusion.
Job Description:
Reporting to the Assistant Commissioner, the Director of Customer Support and Program Development will oversee the agency’s Small Business Hotline, the customer service email accounts, regulatory team data and NYC BEST related initiatives as well as develop new regulatory initiatives and programs as needed.
Project Management
- Oversee initiatives, such as NYC BEST Bootcamp, that support businesses navigating regulatory requirements and City services from project planning through implementation and completion
- Coordinate needs in partnership with the Director of Regulatory Reform to ensure appropriate considerations are made in the development of new programs and initiatives
- Develop project plans, timelines, deliverables, and milestones to support business assistance initiatives.
- Monitor project progress and ensure program goals and operational milestones are achieved.
- Maintain program records, prepare reports, and communicate progress to internal and external stakeholders
Performance Management
- Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software
- Review customer satisfaction data to help make continues quality improvements to programming
- Develop and implement tracking systems to monitor calls, emails and program management outcomes
- Develop and track performance metrics such as project milestones, customer satisfaction and engagement, and operational efficiencies.
- Monitor and report KPIs and other metrics on a regular basis for Executive-level staff through Dashboards, reports and presentations
- Set program goals and ensure quality service delivery for each mentioned program and service
Subject Matter Research & Program Improvement
- Use customer service expertise to develop improvements to customer experience for the Small Business Hotline, NYC BEST and other regulatory support paths
- Help expand and deepen impact of NYC BEST’s small business support by proposing areas for improvement and development
- Work closely with management, staff, and other SBS teams to align programs with SBS mission and strategies
- Maintaining a deep understanding of SBS services and programming to provide accurate information to customers and develop relevant regulatory programming
- Use quantitative and qualitative research to inform the creation of new policies and practices
Administrative and Supervisory Tasks
- Develop and maintain team materials and collateral
- Synthesize complex information into presentations and reports for various audiences
- Respond to time-sensitive requests from City Hall, SBS Executive Staff, elected officials, press, and the public
- Support customer survey design and implementation
- Conduct quality assurance tests to evaluate service delivery and data collection
- Develop and monitor contracts and vendors
- Representing the agency and divisional strategic planning activities as needed
- Coach, mentor, support, and train a team of Program Managers, as required.
- Strong initiative and a sense of urgency to follow through on tasks until completion.
- Leading and motivating the customer service team to provide exceptional service to customers
ADDITIONAL INFORMATION:
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. However, the nature of the role requires a strong in-person presence, and responsibilities include travel around the 5 boroughs of NYC and on-site engagements as needed.
How to Apply:
Apply through https://cityjobs.nyc.gov/ search for Job ID: # 788760
Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
If you do not have access to email, mail your cover letter & resume to:
NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006
COMMUNITY COORDINATOR - 56058
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
Based on 5036 listings with disclosed salaries, most customer service & support jobs in New York pay between $54k–$124k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 30,149 open customer service & support positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Lowe's Companies, Inc., Allied Universal, CVS Health, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 2249 of the 30149 open customer service & support positions offer remote or hybrid work (649 remote, 1600 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
