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The Mental Health Admission Specialist coordinates inpatient admissions and detox unit transfers by managing emergency department calls and clinical data. They facilitate physician consultations and ensure accurate patient placement while maintaining high-quality customer service standards.
Requirements
Candidates must have a high school diploma and at least one year of experience in customer service, call center, and mental health settings. Proficiency in data entry and the ability to work in a fast-paced clinical environment are essential.
Full job description
Job Overview
Job Summary:
The Mental Health Admission Specialist will coordinate admissions to the inpatient mental health and detox units within M Health Fairview. Admissions are processed through the emergency departments. The Mental Health Admission Specialist is responsible for taking clinical from mental health professionals, identifying a bed and a provider, and reviewing with psychiatric providers. They will manage a wait list and actively take phone calls from various partners and community callers while providing the highest quality of customer service.
Schedule Per Pay Period:
Week One:
Tuesday 7am - 330pm
Wednesday 11am - 730pm
Thursday 11am - 730pm
Week Two:
Monday 7am - 330pm
Tuesday 9am - 530pm
Wednesday 7am - 330pm
Friday 11am - 730pm
Saturday 7am - 330pm
Sunday 7am - 330pm
Job Expectations:
Receives Incoming Admissions:
Answers direct emergency admission line for M Health Fairview, collects and enters needed information into Epic, organizing and prioritizing as appropriate. Utilizes critical thinking skills for the best outcome.
Prioritizes and expedites internal transfers, transfers between all M Health Fairview hospitals, and transfer admissions from ED, and other medical areas.
Assess and triage client admissions using identified admission criteria.
Documents complete and accurate demographic and clinical information.
Coordinates emergency inpatient admissions to acute care units from external sources.
Coordinates same day inpatient admissions to acute care units from internal and external sources.
Coordinates internal and external physician-to-physician phone consultations.
Conferences RN (Registered Nurse) Patient Placement, accepting physician, and sending physician to collect appropriate data, and under the direction of the Patient Placement Manager, appropriately places the patient on the correct floor according to clinical service or acuity.
Communicates admissions to patient care units and to referring sites.
Facilitates Inpatient Admissions from external facilities:
Accurately gathers relevant patient demographic and clinical information to facilitate scheduled inpatient admissions to appropriate unit based on established clinical protocols.
Enters data into Epic to alert financial reps and units of upcoming admissions.
Coordinates Transfers and Discharges:
Coordinates internal unit-to-unit transfers, hospital to hospital transfers
Assists unit staff with environmental service requests and entries into Epic system including admissions, unit to unit transfers, updates, and discharges in a timely and accurate manner.
Facilitates Inpatient Consultations:
Facilitates communication, admission, and consultation aspects for physicians.
Exhibits ability to multitask, prioritize, organize, critically think, and make decisions.
Facilitates complex care huddles on acute patients to ensure proper outcomes for admissions by including all leadership parties
Universal Competencies:
Demonstrates Commitment to Customers:
Is aware of different customer needs/desires.
Takes action to meet customer needs/desires with respect to customer diversity.
Helps improve processes to meet customer needs.
Suggests and acts on ideas to improve overall customer service.
Respects confidentiality and shares information with only those that need to know.
Demonstrates Commitment to Fellow Employees:
Seeks to understand and value differences between employees.
Treats other employees with dignity and respect.
Demonstrates open, honest communication and behavior.
Resolves conflict in a positive manner.
Contributes to the productivity of the workgroup.
Demonstrates Commitment to Fairview:
Lives the values of dignity, integrity, service, compassion, and innovation
Supports the mission/vision.
Speaks positively about Fairview and Health East.
Chooses to make Fairview and Health East a better place.
Organization Expectations, as Applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards.
Fosters a culture of improvement, efficiency, and innovative thinking.
Performs other duties as assigned
Minimum Qualifications to Fulfill Job Responsibilities:
Credentials: Designate licensure, registration and/or certification requirements. Required credentials should be listed first. If the position has more than one acceptable credential clearly explain this in the comments section.
Required
Education
· High School Diploma
Experience
· 1 year in customer service setting
· 1 year in call center setting
· 1 year in a mental health setting
License/Certification/Registration
· N/A
Preferred
Education
· HealthCare related AA
Experience
· Patient placement experience in a fast-paced call center environment.
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion.
Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.
We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you.
We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.
Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service.
Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management.
Search for jobs and apply at https://www.fairview.org/careers.
Offices: 2450 Riverside Ave, Minneapolis, MN 55454, US
HealthcareHospitalPrimary Care ClinicHealth SystemSpecialty ClinicChildren's HospitalSenior LivingUrgent CareMental health careand Nonprofit
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1801 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 14,731 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
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