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Skills: Customer Service, Data Collection, Patient Registration, Microsoft Word, Power Point
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Full-time
high school
Health insurance, Prescription benefits, Vision benefits, Dental benefits, Wellness credit, 403(b) retirement plan
Posted 27d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The Patient Access Representative handles all registration and financially related data collection for patients arriving at the facility. They are responsible for ensuring accurate data entry and providing professional communication to patients and staff.
Requirements
Candidates must have a high school diploma or GED and are preferred to have one year of customer service experience. Proficiency in Microsoft Office and the ability to type 40 words per minute are required.
Full job description
Summary
Join Our Team at Mercy Medical Center – Now Hiring a Patient Access Rep 1 !
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.
Requirements
EDUCATION AND WORK EXPERIENCE
Education and Work Experience:
Must possess a high school diploma or GED
1 year experience in customer service preferred
SPECIFIC REQUIREMENTS
License Requirements:
N/A
Certification Requirements:
N/A
Age Specific Care Provided For:
N/A
Knowledge, Skills and Abilities:
Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
Microsoft Word, Power Point, Excel
Microsoft Outlook
Meditech (if applicable to position)
Epic (if applicable to position)
Performance Manager/NetLearning
Must be able to read, write, and speak the English language in an understandable manner.
Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
Must be able to follow written and oral instructions.
N/A
Other Requirements:
Routine clerical tasks, copiers, scanners etc
Must be able to accurately type 40 words per minute
Min
USD $18.66/Hr.
Max
USD $30.79/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Related keywords
Patient AccessHealthcare AdministrationMeditechEpicPatient RegistrationData CollectionCustomer ServiceMedical BillingClerical SupportMicrosoft OfficeHealthcarePatient Care
Follow us to learn about the Mercy Family & exciting career opportunities with Mercy Health Services.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1874
Headquarters
Baltimore, MD
LinkedIn followers
23,063
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area. The Sisters of Mercy have held steadfast to the belief that the provision of high quality health care recognizes the inherent dignity of each individual. Mercy’s mission is rooted in respecting humanity and delivering care that is marked by courtesy, respect and compassion for all.
Mercy Medical Center is a hospital, sponsored by the Sisters of Mercy. Located in downtown Baltimore at 345 St. Paul Place, Mercy provides primary care and specialty services in Canton, Columbia, Ellicott City, Glen Burnie, Hunt Valley, Lutherville, Manchester, Overlea, and Reisterstown. Recognized for the Centers of Excellence in Women's Health & Medicine, Orthopedics, Cancer, Digestive Health & Liver Disease, and more, Mercy includes many physicians named among Baltimore's best doctors. In 2010 Mercy's campus expanded with the addition of new $400+ million, 20-story replacement hospital, The Mary Catherine Bunting Center, which features 26 state-of-the-art operating rooms and at least 196 private inpatient rooms.
Mercy has been the recipient of numerous awards and honors, including:
· Magnet Recognition® for Nursing excellence (FOUR times, most recently in February 2026, Magnet Recognition® with Distinction)
· America's Best Midsize Employer by Forbes in 2026 (7 consecutive years)
· America's Most Trustworthy Companies by Newsweek for three consecutive years (2023–2025)
· America's Greatest Workplaces for Women by Newsweek in 2025.
· America's Best Employers for Healthcare Professionals by Forbes in 2025
· 46 Physicians named among the regions "Top Doctors" in the November 2025 issue of Baltimore Magazine
Stella Maris is also under Mercy Health Services, Inc, which is Central Maryland's largest long-term/geriatric care facility located in Timonium, MD.
Offices: 345 St Paul Pl, Baltimore, MD 21202, US · 9821 Broken Land Pkwy, Columbia, Maryland 21046, US · 2801 Hudson St, Baltimore, Maryland 21224, US · 301 St Paul Pl, Baltimore, Maryland 21202, US · 7927 Ritchie Hwy, Glen Burnie, Maryland 21061, US
Cancer CareOthopedicsWomen's Healthand Digestive Health and Liver DiseaseHospitalHealth CareMedical
How much do Customer Service & Support jobs in Maryland pay?
Based on 1781 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
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