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$18/hr
Part-time
high school
Flexible Schedule, 30% Off Shopping Discount, Incentive Contests
Posted 15d ago
~40 hrs/week
Responsibilities
Lead the store's customer care culture to drive retail sales and build genuine customer relationships. Provide supervisory support to staff and manage store operations in the absence of senior management.
Requirements
Requires a high school diploma or equivalent and prior experience in retail with supervisory exposure. Must be able to work a flexible schedule and perform physical tasks including lifting up to 40 pounds.
Full job description
NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Part Time Sales Leader for our store at Congressional Plaza, Rockville, MD. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.
WHAT WE ARE LOOKING FOR:
Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Sales Leaders are key contributors in providing a ‘caring team’ atmosphere for our customers. They are most accessible to the consumer to answer all questions and are the primary resource of knowledge on the sales floor. We expect our Sales Leaders to show initiative, be a team player, and exemplify excellence during every aspect of the customer experience.
Sales Leader Key Responsibilities:
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
Belief that the customer always comes first and is the most important individual to our business.
Meet store specific Crown Rewards program enrollment goals on a consistent basis.
Assist management in developing and training staff of new products and processes.
Provide supervision and managerial support in the absence of the store manager and assistant store manager.
Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for our customers.
Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
Maintain and restock displays as directed by store management.
Perform additional duties as assigned.
BE A PART OF OUR TEAM
Do you like to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail supervisory experience, we definitely need to connect!
Basic Qualifications:
High School diploma, GED, equivalent or higher.
Prior retail experience with supervisory exposure.
Prior customer service experience
Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.
BENEFITS AND PERKS:
Flexible Schedule
A lucrative 30% off shopping discount on merchandise purchased in our stores.
Incentive contests throughout the year
Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.
Related keywords
RetailSales LeadershipCustomer CareCrown RewardsPoint Of SaleMerchandisingSupervisionEmployee-OwnedHallmark Gold CrownCustomer Satisfaction
Helping our most valued customers commemorate their special moments for over 85 wonderful years.
Industry
Retail
Company size
1,001-5,000 employees
Founded
1939
Headquarters
Newtown, PA
LinkedIn followers
831
With 100 specialty store locations across Eastern Pennsylvania, New Jersey, Delaware & Maryland, we are dedicated to helping our customers create authentic moments and commemorate special milestones throughout their lives.
With the recent transition to an employee-owned organization through an Employee Stock Ownership Plan (ESOP), our business model continues to strengthen our commitment to foster individual creativity and future success through the dedication and hard work of all our team members, while retaining top talent at all levels of our organization.
Offices: 105 Terry Drive, Newtown, PA 18940-1851, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1745 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,111 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
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Are there remote or hybrid Customer Service & Support jobs in Maryland?
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