Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best…
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$17/hr–$19/hr
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$50k–$200k/yr
Full-time
Health Insurance, Vision Insurance, Dental Insurance, Paid Maternity Leave, Paid Paternity Leave, Paid Training
Posted 15d ago
~40 hrs/week
Responsibilities
Act as the primary liaison between customers and service technicians to coordinate vehicle repairs and maintenance. Responsible for providing accurate cost estimates, managing extended warranties, and maintaining high customer satisfaction scores.
Requirements
Preferred experience as a Service Advisor and proficiency with Reynolds & Reynolds or similar DMS software. Must possess a valid driver's license and be able to pass background, MVR, and drug screenings.
Full job description
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement
401(K) and profit sharing
Compensation based on experience and performance: $50K up to $200K!
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to techs
Present recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
Previous experience as a Service Advisor is preferred
Reynolds & Reynolds or similar DMS proficiency preferred
Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
Must have a valid driver's license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
Sheehy Auto Stores offers avenues for career growth by providing internal & external training. Join our winning team!
Industry
Automotive
Company size
1,001-5,000 employees
Founded
1969
Headquarters
Fairfax, VA
LinkedIn followers
4,154
Sheehy Ford was opened in 1966 by Vincent Sheehy,III in Marlow Heights, MD next to the new D.C. Beltway. The store was immediately successful because of our customer commitment, and by 1975 had become the largest Ford dealership in the country. In the 1990's, several franchises were added with the Sheehy name. Today, we represent many quality brands throughout the Mid-Atlantic.
We represent some of the best brands in the automotive industry, but it's our team members that make all the difference. Brand knowledge and quality customer service doesn't just happen. We take the time to hire the right people who share our commitment to customer excellence. Once we have identified you as a fit with the company, we provide the skills training necessary for you to be successful in a career with Sheehy.
Join The Winning Team.
SHEEHY
One Team Building a Lasting Relationship With Each Customer Based on Trust.
If you are a college graduate, looking for a company that offers the following...
1) Great sales experience, guiding customers who are making big financial decisions.
2) The opportunity to move through an organization quickly based on your drive and performance.
3) First year pay of $50K-$80K, with long-term income growth,limited only by your ability and desire.
4) The belief that we succeed when you succeed.
5) A retail environment with work/life balance.
6) Best-in-the-industry training within Sheehy University.
Sheehy Auto Stores could be the company for you.
Offices: 12701 Fair Lakes Circle, Ste. 250, Fairfax, VA 22033, US · 10801 Patriot Hwy, Fredericksburg, Virginia 22408, US · 10312 Auto Pl, Hagerstown, Maryland 21740, US · 901 N Frederick Ave, Gaithersburg, Maryland 20879, US · 10601 Midlothian Turnpike, Richmond, VA 23235, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1745 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,111 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 656 of the 11111 open customer service & support positions offer remote or hybrid work (289 remote, 367 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland