Montgomery County, Maryland, United States · On-site
$15/hr–$28/hr
Senior
Position Purpose: An integral and vital part of the customer service experience is the manner in which service personnel interact with our customers. This position is crucial to achieve the highest customer satisfaction …
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Queen Anne's County, Maryland, United States · On-site
$15/hr–$17/hr
Entry level$567M raised
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$15/hr–$28/hr
Full-time
Posted 14d ago
~40 hrs/week
Responsibilities
The Service Advisor manages the flow of incoming work, communicates with customers regarding vehicle repairs, and handles invoicing. They are responsible for accurately documenting vehicle issues and coordinating with internal departments to ensure customer satisfaction.
Requirements
Candidates must have at least 5 years of technical or supervisory experience in the medium/heavy duty truck industry. A strong technical knowledge base and professional communication skills are required, with a Class A CDL strongly preferred.
Full job description
Position Purpose:
An integral and vital part of the customer service experience is the manner in which service personnel interact with our customers. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current OEM practices and our company’s and procedures.
Accountabilities:
This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
Obtain customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
Explain completed work and charges to the customer.
Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
Qualifications that a candidate MUST possess in order to gain consideration for this position:
Minimum of 5 years Technical and / or supervisory experience in the Medium / Heavy Duty truck industry.
High degree of product and technical knowledge.
Must be a team player with a strong sense of commitment to the customer.
Must be self motivated and have good written and verbal communication skills.
Must conduct his / her self in a professional manner.
Qualifications that are WANTED in a candidate:
Microsoft programs and applications would be useful in this role.
Good organizational skills
Working knowledge of International and supplier / vendors warranty policies.
Possess valid Class A - Commercial Drivers License strongly preferred
The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube changes, required adjustments etc.
Related keywords
Service AdvisorMedium Duty TruckHeavy Duty TruckOEM PracticesWarranty PoliciesRepair OrderClass A CDLVehicle MaintenanceCustomer SatisfactionInvoicingTechnical KnowledgeInternational Warranty
"PASSIONATE ABOUT BUILDING GREAT COMPANIES, ONE MINDSET AT A TIME"
Accel is a premier HR Group, serving start-ups and mid to large Fortune 500 clients to include local, national and international companies. Accel has a team of recruitment experts with experience in the fields in which they hire.
Accel's primary focus is to increase productivity through people resources to add value to their client’s bottom line.
Accel has quickly earned the reputation of being the local “go to resource” that executives and human resources professionals rely on to bring best-in-class recruitment and training solutions to their companies. In doing so, they have been able to partner with company leaders to change mindsets and impact results tremendously.
Accel Talent and Development Group contributes by partnering with company leaders on the following:
-Strategic Recruitment (We produce fruitful results faster and with less turnover than most of our competitors. We have access to more than 1 million resumes and various job boards and can fill your positions with the right person at the speed of light).
-Building High Performing Teams
-Leading and Managing Organizational Change
-Managerial and Executive Leadership Coaching
-Out-of-the Box Events Planning
-Succession Planning (The future is now)
-Training and Development, to Include Front Line Leadership and Compliance Programs
Offices: 11 S 12th St, Suite 100A, Richmond, Virginia 23219, US
Strategic Recruitment/StaffingTraining and DevelopmentEvents Planningand Personal Assistant ServicesHuman ResourcesConsultingRecruiting
How much do Customer Service & Support jobs in Maryland pay?
Based on 1745 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,111 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 656 of the 11111 open customer service & support positions offer remote or hybrid work (289 remote, 367 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland