Portage, Indiana, United States · On-site
Job DetailsJob Location: Portage, IN 46368 Summary/Objective The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representati…
Skills: Customer service, Patient registration, Appointment scheduling, HIPAA compliance, Financial screening
Portage, Indiana, United States · On-site
Job DetailsJob Location: Portage, IN 46368 Summary/Objective The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representati…
Skills: Customer service, Patient registration, Appointment scheduling, Insurance verification, HIPAA compliance
South Bend, Indiana, United States · On-site
$11/hr–$11/hr
Job DetailsJob Location: Western Headquarters - South Bend, IN 46619Position Type: Full TimeEducation Level: NoneSalary Range: $11.00 - $11.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: ManufacturingJob Obj…
Skills: Inspection, Sorting, Pricing, Inventory management, Customer service
Martinsville, Indiana, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Zionsville, Indiana, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Cleveland, Indiana, United States · On-site
$14/hr–$18/hr
Job DetailsJob Location: Cleveland - Elkhart, IN 46514Position Type: Part TimeEducation Level: High SchoolSalary Range: $14.84 - $18.57 HourlyTravel Percentage: NegligibleJob Category: Customer ServiceSUMMARY The Circula…
Skills: Customer service, Clerical tasks, Computer skills, Mathematical skills, Communication skills
Ireland, Indiana, United States · On-site
Deli Supervisor (Full Time), Flexi, Carrick on Shannon Co. Leitrim Corrib Oil are delighted to announce an exciting opportunity to join our growing company as a Deli Supervisor at our Service Station in Carrick on Shanno…
Skills: Food preparation, HACCP compliance, Customer service, Staff supervision, Stock management
Indianapolis, Indiana, United States · On-site
$19/hr–$27/hr
Position Summary...As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for le…
Skills: Tire installation, Battery maintenance, Customer service, Point of sale systems, Safety compliance
Brownsburg, Indiana, United States · On-site
Job Description: PRIMARY FUNCTION: The primary function for a Fleet Manager is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-…
Skills: Fleet management, Driver coaching, Leadership, Dispatching, Logistics
Carmel, Indiana, United States · On-site
$15/hr–$15/hr
Store 2747544: 1850 East 151st Street, Carmel, Indiana 46033 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time ESSENTIAL DUTIES: The position includes, but is not limited to, the fol…
Skills: Customer service, Cash handling, Retail sales, Inventory management, Cleaning
Aurora, Indiana, United States · On-site
$15/hr–$20/hr
Bring Your Sales Expertise to an Exciting Career in Travel! Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help o…
Skills: Sales, Customer service, Communication, Travel booking, Geography
New Castle, Indiana, United States · On-site
Responsibilities Works independently in providing various clerical services to their assigned unit. Processes physician’s orders and works collaboratively with many departments to schedule patient tests and appointments …
Skills: Clerical services, Physician order processing, Telemetry monitoring, Arrhythmia interpretation, Patient care
Ireland, Indiana, United States · On-site
General Operative - VC Clonmel BWG Foods are currently recruiting for the positions of General Operative on a permanent full-time basis in VC Clonmel. Duties include: Stock replenishment, merchandising and order assembly…
Skills: Stock replenishment, Merchandising, Order assembly, Customer service, Food safety
Ireland, Indiana, United States · On-site
Checkout Operative - VC Clonmel (Temporary Part-Time) BWG Foods are currently recruiting for the positions of Checkout Operative on a Temporary Part-Time basis in Value Centre Clonmel. Duties include: · Ensuring accurate…
Skills: Customer service, Cash handling, Numerical ability, Interpersonal skills, Organizational skills
Ligonier, Indiana, United States · On-site
$65/hr–$85/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy management, Patient counseling, Immunization, Team leadership, Prescription fulfillment
Fort Wayne, Indiana, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Customer service, Product knowledge, Merchandising, Communication, Problem-solving
New Albany, Indiana, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Leadership, Customer service, Team coordination, Cash register operation, Financial services equipment
Warsaw, Indiana, United States · On-site
IN0561 Warsaw - Market St Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excel…
Skills: Customer Service, Cash Handling, Problem Resolution, Financial Wellness, Sales Performance
Hammond, Indiana, United States · On-site
Deal assigned games and provide customer service in accordance with established policies and procedures Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe …
Skills: Table games dealing, Poker dealing, Customer service, Money handling, Documentation
Hammond, Indiana, United States · On-site
Deal assigned games and provide customer service in accordance with established policies and procedures Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe …
Skills: Table games dealing, Poker dealing, Customer service, Money handling, Documentation
Portage, Indiana, United States • On-site
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The Patient Service Representative serves as the primary point of contact for patients, handling registration, appointment scheduling, and financial collections. They are responsible for verifying insurance benefits, maintaining patient confidentiality, and ensuring a positive customer service experience.
Candidates must have a high school diploma or equivalent, with a preference for two years of healthcare experience and an associate degree in business or healthcare. Strong interpersonal skills, proficiency in Microsoft Office, and the ability to handle sensitive patient information are required.
Job DetailsJob Location: Portage, IN 46368
Summary/Objective
The Patient Service Representative is the first point of contact between NorthShore Health Centers and its patients. Job duties of patient service representatives include greeting visitors and patients, registering patients, scheduling appointments and collecting patient co-payments and sliding fee payments while providing excellent customer service.
Greets patients and visitors in a cordial and friendly manner, determines purpose of visit and directs them to appropriate department to ensure a positive customer service experience.
Follow HIPAA policy guidelines at all times ensuring protection of confidential information.
Registers new and established patients, inputting all pertinent patient information accurately, and obtains written consent for release of patient medical records.
Completes financial screenings for patients who are uninsured or underinsured, utilizing all appropriate financial information, to ensure patients receive healthcare services that are affordable.
Verifies patient health benefits, i.e. Medicaid, Medicare, or commercial insurance to ensure the health services the patient is receiving during their visit is covered under the plan; for billing and collection accuracy.
Submit prior-authorization request through insurance company if needed based on specialty/department
Collects all insurance co-pays and sliding fee payments for services rendered to each patient at the time of visit, and collects on any past due balances.
Checks out patients and schedules follow-up visit, as required, using appropriate scheduling template guidelines, to allow ample time for providers to perform quality patient care.
Communicates patient wait times with patients, and if excessive, gives other options for patients to pursue.
Educates patients on all services that are provided at NorthShore.
Balances money collected for patient services at the end of the work day, to ensure that all funds collected are allocated properly.
Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and directs to appropriate department to ensure good customer satisfaction.
Attends meetings and training sessions as required.
Maintains a working knowledge of practice policies and procedures.
Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature.
*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.
Competencies
Planning and strategic foresight
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Leadership, teamwork, and conflict resolution
Professionalism and work ethic
Empathy
Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.
Travel
Travel outside of Northshore locations will be rare for this position.
Qualifications
Must be at least 18 years of age
Must have reliable transportation
High school diploma or equivalent
Two years of experience working within a healthcare setting.
High school diploma or equivalent
Associate's degree in business, or healthcare related studies
Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software
While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.
To provide the most comprehensive and quality healthcare, without exclusion, to everyone, every time.
NorthShore Health Centers is a non-profit organization dedicated to providing quality, affordable healthcare to the uninsured and underinsured in Porter, Lake and LaPorte Counties. NorthShore currently has 9 locations providing medical care. Patients are seen on both a scheduled and walk-in basis. Evening hours are available at all of our locations including Saturday hours at our Portage, Lake Station and Hammond clinics. NorthShore has four dental offices, one located in Portage, one in Lake Station, one in Merrillville and one in Hammond which provide preventative as well as corrective dental care to the communities we serve. Our facilities employ general practitioners, obstetricians, midwives, pediatricians, nurse practitioners, prenatal care coordinators, and community outreach workers. Behavioral Health Consultants work with our Primary Care Providers to ensure that emotional and behavioral issues are addressed as well as the physical. We address your entire health and wellbeing. Other Services: Digital x-ray, ultrasound, bone density scan, mammography, and laboratory services are also present on-site, and a fully functional pharmacy is available at the Lake Station Center and Scottsdale Center under the direction of pharmacists employed by NorthShore. NorthShore offers a sliding-scale based on income for those with no medical insurance who qualify. Based on yearly household income, patients can pay from a minimum of $25 (0% on the sliding scale) up to $65 (100% on the sliding scale) for an office visit. This sliding-scale does not cover lab and other outside fees, however, as those prices are set by third-party providers. NorthShore is always striving to improve our quality of care.
Offices: 6050 Sterling Creek Rd, Portage, Indiana 46368, US · 6450 US Highway 6, Portage, IN 46368, US · 2490 Central Ave, 3099 Central Ave. (Dental), Lake Station, IN 46405, US · 1828 165th St, Hammond, Indiana, US · 6091 Broadway, Merrillville, IN 46410, US
Based on 1141 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Yes — 785 of the 16450 open customer service & support positions offer remote or hybrid work (374 remote, 411 hybrid).
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