Warren, Pennsylvania, United States · On-site
PA0736 Administration Center Job Description The Vehicle Specialist is responsible for working with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to ensure the perfection of lien…
Skills: Lien Perfection, Title Processing, UCC-1 Filings, Customer Service, Banking Operations
Altoona, Pennsylvania, United States · On-site
PA0218 Johnstown - Westmont, PA0236 State College - N Atherton, PA0443 Altoona Job Description DESCRIPTION As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial cente…
Skills: Sales Leadership, Cash Management, Regulatory Compliance, Employee Development, Risk Management
Columbus, Ohio, United States · On-site
OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0736 Administration Center Job Description The Senior Credit Auditor performs and completes internal credit audits as assigned while researching and interpreting…
Skills: Internal Credit Auditing, Financial Analysis, Regulatory Compliance, Risk Assessment, Audit Program Design
Buffalo Township, Pennsylvania, United States · On-site
PA0146 Sarver Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients …
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Account Opening
Saint Marys, Pennsylvania, United States · On-site
PA0105 St Marys Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custo…
Skills: Customer Service, Cash Handling, Transaction Processing, Financial Wellness, Problem Resolution
Elizabethtown, Pennsylvania, United States · On-site
PA0201 Elizabethtown Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent …
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Buffalo Township, Pennsylvania, United States · On-site
PA0146 Sarver Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custome…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Falconer, New York, United States · On-site
$15/hr–$17/hr
NY0314 Falconer Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custo…
Skills: Customer Service, Cash Handling, Transaction Processing, Problem Resolution, Financial Needs Analysis
Elyria, Ohio, United States · On-site
OH0517 Elyria - Chestnut Commons Job Description Job Description As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financ…
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Account Opening
Lorain, Ohio, United States · On-site
OH0501 Lorain - Broadway Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excell…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Erie, Pennsylvania, United States · On-site
PA0151 Erie - Summit Square Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an exc…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Buffalo, New York, United States · On-site
NY0705 NY Region Business Office Job Description DESCRIPTION Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and prov…
Skills: Customer Service, Technical Assistance, Problem Solving, Conflict Resolution, Active Listening
Bellevue, Pennsylvania, United States · On-site
PA0258 Bellevue Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custo…
Skills: Customer Service, Cash Handling, Problem Resolution, Financial Education, Teamwork
Buffalo, New York, United States · On-site
NY0370 Buffalo - Kenmore & Starin Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial…
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Account Opening
Hamburg, New York, United States · On-site
$23/hr–$27/hr
NY0369 Hamburg Job Description The Licensed Relationship Manager is expected to be a customer experience champion and trusted financial professional. This position is to be the primary "asset" gatherer, retail investment…
Skills: Asset Gathering, Retail Investment Sales, Relationship Building, Customer Experience Management, Cross-selling
Washington, Pennsylvania, United States · On-site
PA0224 Washington Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clie…
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Account Opening
Luzerne, Pennsylvania, United States · On-site
PA0452 Luzerne Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients…
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Active Listening
Muncie, Indiana, United States · On-site
IN0554 Muncie - Mcgalliard Rd Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an e…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Microsoft Office
Columbus, Ohio, United States · On-site
$18/hr–$20/hr
OH0713 NW Bancshares HQ Job Description DESCRIPTION As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobb…
Skills: Customer Service, Sales, Transaction Processing, Lobby Management, Financial Wellness Consulting
New Albany, Ohio, United States · On-site
OH0527 New Albany - Hamilton Road Job Description DESCRIPTION As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordin…
Skills: Lobby Management, Customer Service, Sales, Transaction Processing, Financial Wellness Consulting
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The Vehicle Specialist manages the perfection of liens, processes totaled vehicle claims, and resolves title and lien issues. They coordinate between customers, dealerships, and motor vehicle departments to ensure accurate documentation and compliance.
A high school diploma is preferred, along with 3-5 years of banking or lending experience. Candidates should also have 2-6 years of experience in customer service.
The Vehicle Specialist is responsible for working with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to ensure the perfection of liens, collection of chargebacks and processing of totaled vehicle claims; resolving title and lien issues, and tracking the status of titles and UCC-1s.
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure accuracy of information
Master departmental policies and procedures
Provide exceptional customer service
Resolve title and lien issues
File state title work and create UCC-1 filings as applicable
Track the status of titles and UCC-1s until lien is perfected
Verify the accuracy of state issued titles and coordinating corrections when needed
Work knowledge of reports available from within e-title system.
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues/workflows
Identify and resolve customer service issues
Process Letter of Guarantees for totaled vehicles
Process title transfer and registration requests
Follow-up on e-title and papering unperfected liens to ensure lien position is recorded and perfected
Partner with customers, attorneys, insurance companies and the collections department, where applicable with regards to title issues, insurance claims and totaled vehicles
Work with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to insure the perfection of liens
Administer dealer chargeback process
Ensure service levels are met
Recommend improvements to procedures
Review appropriate departmental records and processes
Ensure total quality of work preformed
Recommend quality control enhancements
Maintain a working knowledge of Dealer Services LOS and all associated platforms
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
High School Diploma or equivalent preferred
3 - 5 years related banking/lending experience preferred
2 - 6 years customer service experience preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
For us, business is always personal. Member FDIC.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust. We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way. Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
For us, business is always personal. Member FDIC.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust. We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way. Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
