Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description Bring strategy to life where it matters most. As the Financial Center Go-To-Market & Communications Manager, you will drive how Northwest Bank shows up in our branches translating …
Skills: Go-To-Market Strategy, Field Enablement, Internal Communications, Strategic Planning, Change Management
Lorain, Ohio, United States · On-site
$15/hr–$17/hr
OH0501 Lorain - Broadway Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excell…
Skills: Customer Service, Cash Handling, Transaction Processing, Financial Wellness, Problem Resolution
DuBois, Pennsylvania, United States · On-site
PA0287 Dubois Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custome…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description This role is responsible for supporting design, administration, compliance, communication, and governance of equity and executive compensation programs. This role plays a key part …
Skills: Equity Compensation Administration, Executive Compensation, SEC Reporting, IRS Compliance, ESPP Administration
DuBois, Pennsylvania, United States · On-site
PA0287 Dubois Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custome…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Microsoft Office
Muncie, Indiana, United States · On-site
IN0554 Muncie - Mcgalliard Rd Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial opt…
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Account Opening
Myerstown, Pennsylvania, United States · On-site
PA0192 Myerstown Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent cust…
Skills: Customer Service, Cash Handling, Transaction Processing, Problem Resolution, Financial Wellness
Fishers, Indiana, United States · On-site
IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0738 Processing Center Job Description The Core Application Developer II is a mid entry level systems application developer role…
Skills: RPGLE, SQL RPG, CLLE, Fiserv Signature, Fiserv Communicator
Hamburg, New York, United States · On-site
$23/hr–$27/hr
NY0369 Hamburg Job Description The Licensed Relationship Manager is expected to be a customer experience champion and trusted financial professional. This position is to be the primary "asset" gatherer, retail investment…
Skills: Asset Gathering, Retail Investment Sales, Relationship Building, Customer Experience Management, Cross-selling
Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description Provides leadership and subject matter expertise on operational direction, best practices, bank policy and regulatory requirements under the guidance of an Operations Enablement Co…
Skills: Operational Leadership, Regulatory Compliance, Risk Reduction, Process Improvement, Auditing
Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description The Senior Small Business Administration (SBA) Business Development Officer is responsible for leading business development with a primary focus on SBA lending and deposit growth w…
Skills: SBA Lending, Business Development, Credit Analysis, Loan Structuring, Relationship Management
Columbus, Ohio, United States · On-site
OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0736 Administration Center Job Description The Senior Credit Auditor performs and completes internal credit audits as assigned while researching and interpreting…
Skills: Internal Credit Auditing, Financial Analysis, Regulatory Compliance, Risk Assessment, Audit Program Design
Altoona, Pennsylvania, United States · On-site
PA0218 Johnstown - Westmont, PA0236 State College - N Atherton, PA0443 Altoona Job Description DESCRIPTION As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial cente…
Skills: Sales Leadership, Cash Management, Regulatory Compliance, Employee Development, Risk Management
Buffalo Township, Pennsylvania, United States · On-site
PA0146 Sarver Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients …
Skills: Financial Needs Assessment, Customer Relationship Management, Banking Regulations Compliance, Consultative Selling, Account Opening
Falconer, New York, United States · On-site
$15/hr–$17/hr
NY0314 Falconer Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custo…
Skills: Customer Service, Cash Handling, Transaction Processing, Problem Resolution, Financial Needs Analysis
Muncie, Indiana, United States · On-site
IN0554 Muncie - Mcgalliard Rd Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an e…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Microsoft Office
Columbus, Ohio, United States · On-site
$18/hr–$20/hr
OH0713 NW Bancshares HQ Job Description DESCRIPTION As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobb…
Skills: Customer Service, Sales, Transaction Processing, Lobby Management, Financial Wellness Consulting
Albany, Indiana, United States · On-site
IN0530 Albany Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custome…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Chicago, Illinois, United States · On-site
IL0511 Chicago LPO, OH0713 NW Bancshares HQ Job Description About Northwest Sponsor Finance (NSF) Northwest Sponsor Finance (“NSF”), a division of Northwest Bank, provides senior credit facilities to private equity backe…
Skills: Financial Modeling, Underwriting, Due Diligence, Credit Analysis, Portfolio Management
Columbus, Ohio, United States • On-site
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Drive the execution of strategic initiatives within financial centers by translating corporate goals into actionable branch-level plans and tools. Manage all field communications, including newsletters and calendars, to ensure alignment between corporate partners and branch teams.
Requires a Bachelor's degree in Business, Marketing, Communications, or a related field with 5-6 years of experience in retail banking or go-to-market strategy. Candidates must demonstrate a strong ability to simplify complex initiatives and influence stakeholders across all levels of the organization.
Bring strategy to life where it matters most. As the Financial Center Go-To-Market & Communications Manager, you will drive how Northwest Bank shows up in our branches translating big ideas into clear, simple, and actionable experiences for our teams and customers. This role is central to delivering consistent, high-impact execution across the network while keeping the field informed, engaged, and ready to win.
Essential Functions
• Go-To-Market Execution
Translate strategic initiatives into actionable, branch-level execution plans
Own the "surround sound" approach for all Financial Center launches and campaigns
Develop rollout tools including quick guides and sales scripts
Ensure strong adoption of new delivery models, tools, and customer engagement routines
• Field Alignment and Communication
Own Financial Center communications and serve as a liaison between field teams and corporate partners including Marketing, Internal Communications, and Operations
Create clear, consistent, and on-brand branch communications that drive activation and engagement
Establish and manage a weekly branch newsletter and communication forum
Maintain a master Financial Center calendar to align priorities and timing
• Field Insights and Continuous Improvement
Monitor field awareness, activation, and feedback to improve execution
Champion communication simplification by reducing noise, overlap, and complexity across initiatives
Create feedback loops to continuously refine the field experience
• Capacity and Operational Readiness
Build and manage a capacity planning model for Financial Centers
Ensure appropriate legal, risk, and compliance review of materials and initiatives
Drive operational readiness for all launches
• Enablement and Integration
Partner with Northwest Academy to integrate new initiatives into onboarding and training
Ensure consistent reinforcement of tools, messaging, and behaviors
Additional Essential Functions
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma
Bachelor's Degree Business, Marketing, Communications, or related
Work Experience
5 - 6 years Retail banking, communications, go-to-market strategy, or field enablement
2 - 3 years Experience partnering cross-functionally with marketing, retail, and/or communication teams
Additional Knowledge, Skills and Abilities
• Demonstrated experience translating strategy into frontline execution and measurable results
• Strong ability to simplify complex initiatives into clear, actionable guidance
• Excellent written and verbal communication skills with an ability to influence at all levels
• Experience building field communications, playbooks, or rollout materials
• Proven ability to manage multiple priorities and drive execution in a fast-paced environment
• Analytical mindset with experience using feedback and performance data to improve outcomes
• Change management and adoption experience, especially in branch or frontline environments
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
For us, business is always personal. Member FDIC.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust. We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way. Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
For us, business is always personal. Member FDIC.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust. We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way. Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
