Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description The Senior SBA Servicing Specialist is responsible for the full life of loan servicing of Small Business Administration (SBA) loan products, including SBA 7(a), SBA Express, SBA CA…
Skills: SBA Loan Servicing, Loan Documentation, Regulatory Compliance, Quality Control, Portfolio Risk Management
Fishers, Indiana, United States · On-site
IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0736 Administration Center Job Description The AI Governance Officer is a senior-level contributor responsible for administering…
Skills: AI Governance, Risk Management, Model Risk Management, Regulatory Compliance, Data Governance
Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description The Director of Data Governance establishes and leads Northwest Bank's enterprise data governance strategy, policies, and operating model. This role will ensure data quality, integ…
Skills: Data Governance, Data Quality Management, Master Data Management, Data Architecture, Strategic Planning
Buffalo, New York, United States · On-site
$19/hr–$22/hr
NY0705 NY Region Business Office, PA0445 Williamsport, PA0736 Administration Center Job Description The Loan Servicing Coordinator II is responsible for daily life of loan servicing for all small business and commercial …
Skills: Loan Servicing, Commercial Loan Processing, SBA Loan Servicing, General Ledger Reconciliation, Collateral Management
Johnstown, Pennsylvania, United States · On-site
PA0218 Johnstown - Westmont Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial optio…
Skills: Customer Service, Sales, Financial Assessment, Relationship Building, Active Listening
Erie, Pennsylvania, United States · On-site
PA0122 Erie - Cook Avenue Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excel…
Skills: Customer Service, Cash Handling, Problem Resolution, Financial Wellness, Sales Performance
West Seneca, New York, United States · On-site
$15/hr–$17/hr
NY0339 West Seneca Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent cu…
Skills: Customer service, Cash handling, Problem resolution, Financial wellness, Sales
Mishawaka, Indiana, United States · On-site
IN0547 Mishawaka - Church St Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an ex…
Skills: Customer Service, Cash Handling, Problem Resolution, Financial Wellness, Sales Performance
Cranberry Township, Pennsylvania, United States · On-site
PA0273 Cranberry Township Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excel…
Skills: Customer Service, Cash Handling, Problem Resolution, Financial Wellness, Sales Performance
Columbus, Ohio, United States · On-site
OH0713 NW Bancshares HQ Job Description The Corporate Finance Senior Associate serves as the primary underwriter for complex relationships in the large corporate and middle market portfolio for Northwest Bank. The abilit…
Skills: Credit Underwriting, Financial Analysis, Loan Structuring, Risk Management, Portfolio Management
Elyria, Ohio, United States · On-site
OH0512 Elyria - Ely Square Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an exce…
Skills: Customer Service, Cash Handling, Financial Wellness, Problem Resolution, Transaction Processing
Erie, Pennsylvania, United States · On-site
$15/hr–$17/hr
PA0122 Erie - Cook Avenue Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excel…
Skills: Customer service, Cash handling, Problem resolution, Financial wellness, Sales performance
Erie, Pennsylvania, United States · On-site
PA0740 Erie Contact Center Job Description Start Your Career Where Support Meets Opportunity Looking for more than just a job? At our Contact Center, you’ll find a community that invests in you. With 4–6 weeks of persona…
Skills: Customer service, Technical assistance, Problem solving, Communication, Active listening
Warren, Pennsylvania, United States · On-site
PA0738 Processing Center Job Description The Computer Operator is responsible to operate all equipment in the computer room as well as process all scheduled computer runs and printing/distributing reports. This position …
Skills: Computer operations, AS400, Microsoft Office, Report distribution, File transfers
Buffalo, New York, United States · On-site
$63k–$75k/yr
NY0705 NY Region Business Office Job Description The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The Supervisor o…
Skills: Team Management, Customer Service, Coaching, Performance Monitoring, Quality Assurance
Coudersport, Pennsylvania, United States · On-site
PA0226 Coudersport Job Description DESCRIPTION As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial center while ensuring exceptional customer service, achieving sal…
Skills: Sales management, Banking operations, Team leadership, Customer service, Financial center management
Buffalo, New York, United States · On-site
$16/hr–$18/hr
NY0705 NY Region Business Office Job Description Start Your Career Where Support Meets Opportunity Looking for more than just a job? At our Contact Center, you’ll find a community that invests in you. With 4–6 weeks of p…
Skills: Customer service, Technical assistance, Troubleshooting, Communication, Problem solving
Valencia, Pennsylvania, United States · On-site
PA0144 Valencia Job Description DESCRIPTION Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent custo…
Skills: Customer Service, Cash Handling, Problem Resolution, Financial Wellness, Sales Performance
Seattle, Washington, United States · On-site
$130k–$160k/yr
Description About Northwest Bank Northwest Bank serves the business and professional communities of Idaho, Oregon, Utah, and Washington. We were founded in 2008 on the idea that experience and exceptional service matter …
Skills: Commercial lending, Business development, Credit analysis, Financial analysis, Portfolio management
Fishers, Indiana, United States · Hybrid
$62k–$110k/yr
IN0534 Fishers, NY0705 NY Region Business Office, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0725 State College Business Office Job Description Overview The Com…
Skills: Commercial Credit Analysis, Financial Statement Spreading, Risk Rating, Covenant Testing, Collateral Valuation
Columbus, Ohio, United States • On-site
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The Senior SBA Servicing Specialist manages the full lifecycle of SBA loan products, ensuring regulatory compliance and accurate reporting. They perform quality control reviews, process loan modifications, and reconcile general ledger accounts to mitigate portfolio risk.
The role requires advanced knowledge of SBA regulations, loan documentation, and servicing systems. Candidates should ideally possess 8-12 years of commercial or SBA loan experience and strong customer service skills.
The Senior SBA Servicing Specialist is responsible for the full life of loan servicing of Small Business Administration (SBA) loan products, including SBA 7(a), SBA Express, SBA CAPLines, and SBA 504 loans. This role performs complex post closing, servicing, reporting, and compliance functions that are critical to preserving the SBA guarantee, mitigating portfolio risk, and ensuring regulatory adherence.
The Senior Specialist serves as a subject matter resource for SBA servicing requirements, exercising independent judgment within established policies and procedures. The position requires advanced knowledge of SBA regulations, loan documentation, and servicing systems, as well as the ability to manage high volume, time sensitive work while consistently delivering a high level of internal and external customer service.
Perform comprehensive post funding and prebooking quality control reviews for SBA loans, ensuring accuracy, completeness, and compliance prior to boarding to the core system
Process and oversee specific multi-disbursement loan files to meet customer needs and bring to final funding
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service in the established timeframe
Process loan modifications
Reconcile GL Accounts specific to business line needs
Process third party invoices to ensure prompt payment
Process and oversee payments to SBA.gov, including guaranty fees, subsidy fees, and other required remittances
Assist and prepare documentation for secondary market sales
Monitor and reconcile reports as they apply to SBA Loans and perform follow-up as necessary with internal and external business partners
Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
Ensure total document and data integrity attributes to comply with SBA CAFS, Credit Approval, and Documents
Assist with and monitor delinquent insurance, financial, and collateral ticklers
Complete work to meet the established service level agreements and benchmarks
Post-close accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
Maintain and update SBA CAFS and E Tran systems, ensuring all servicing actions, loan status changes, and required data fields are accurate, timely, and aligned with SBA reporting standards
Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
Provide support for testing new products and services
Serve as point person for gathering audit data requested by management
Monitor and prepare loan packages for SBA 504 debenture take outs, coordinating with CDCs, internal teams, and external partners
Assist in physical vault file document collection
Month End Reporting includes 1502 reporting and misc. internal reports
Provide administrative support to Portfolio Managers and Loan Closing Originators
Research and correct errors as applicable
Prepare and submit SBA 1502 reports, reconcile discrepancies, and research variances to ensure accurate remittance of principal, interest, and guaranty fees.
Monitor and resolve SBA exception reporting, including payment discrepancies, status errors, and system generated alerts.
Monitor SBA servicing related reports and coordinate follow up with Accounting, Commercial Operations, and external partners as needed.
High school diploma preferred
Associate’s degree preferred
5-6 years of customer service experience preferred
8-12 years of Commercial or SBA loan experience preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
For us, business is always personal. Member FDIC.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust. We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way. Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
For us, business is always personal. Member FDIC.
Northwest Bank is a privately held community bank dedicated to serving the unique needs of businesses across Washington, Oregon, Idaho, and Utah. Our experienced bankers provide customized financial solutions paired with exceptional customer service built on relationships, responsiveness, and trust. We believe banking works best as a partnership. That starts with taking the time to understand your business, goals, and long-term vision. From there, we develop tailored solutions designed to support your success — and remain alongside you every step of the way. Trust and financial strength matter when choosing a banking partner. Northwest Bank is recognized as one of the best-capitalized banks in the nation and has earned 5-Star “Superior” ratings from both BauerFinancial® and Bankrate.com’s Safe and Sound® ratings service. Founded in 2008, Northwest Bank serves clients throughout the Boise, Coeur d'Alene, Portland, Seattle, and Salt Lake City metropolitan markets. Northwest Bank: Experienced Bankers. Exceptional Service. Creative Solutions. Member FDIC Equal Housing Lender
Offices: 1750 West Front St. Suite 150, Boise, ID 83702, US · 1745 W. Tilford Lane, Coeur d'Alene, ID 83814, US · 4900 Meadows Rd. Suite 410, Lake Oswego, OR 97035, US · 925 4th Avenue, Suite 100, Seattle, WA 98104, US · 6985 S Union Park Center, Cottonwood Heights, Utah 84047, US
